We arranged a trip with to do the 50 minute helicopter ride over franz josef, fox glacier and mount cook with a landing. It was booked sometime before our trip for 27th February at 10 am - this was the trip of a life time for us and this was an integral part of our two weeks in New Zealand. We were arriving in Tekapo on 26th so just called into the office to confirm that we had arrived. We were surprised and extremely disappointed to be told that there had been no more bookings they did not have a helicopter for 10am the following day and even if they did it would cost too much money - they might get someone off the street and to try turning up at 12 the next day. We were absolutely gutted we only had two weeks in New Zealand and we had planned the trip extremely carefully they confirmed that the trip was on in an email and only said that bad weather would mean the trip would be cancelled not lack of people. Rather than not do a trip at all we called into another company a few down and they took us on a trip that afternoon - it was great but I had always dreamt of landing in the snow and they only used fixed wing aircraft so unable to land.
I have never done a bad review before but just felt so let down.
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