My husband and I have stayed exclusively at Peppers whenever we visit Tekapo but on this trip we were seriously disappointed. We arrived at 2.45pm to check in only to be told we needed to wait 10-15 minutes for our room to be ready. Considering we pay from 2pm, this was not acceptable especially since we had just arrived after a 4 1/2 hour drive. After waiting for 10 minutes we were then told we needed to wait a further 10-15 mins for our room. It was then that I protested and an alternative room was offered. No apology for the inconvenience, no offer for a free drink while we wait, etc. I was given 1 key to the room and directed there. The staff asked if we had been to the resort before (yes, on many occasions - your records should have flagged that! Talk about feeling not like a valued guest!) We get to the room, 410a to find it is the absolute worst one you can have in the complex (you look out on to the parking lot) - But the rate was low ($165 per night) so we accepted it. The room itself was dirty - tap had a ring of filth around it and the shower had black mold all in the grout. Needs a serious clean. Black hairs left in the bathroom floor (I'm blonde so they weren't mine!!) SO not happy. We will be looking for alternative accommodation after that experience. We didn't even eat at the restaurant we were so angry with the service. Very disappointing! Peppers, you need to lift your game!
- Official Description (provided by the hotel):
- Looking out to the breathtaking Lake Tekapo between Christchurch and Queenstown in New Zealand's South Island, Peppers Bluewater Resort offers stylish studios, one, two and three bedroom luxury villas. Relax amongst the cosy sofa at Rakinui Lounge while enjoying a warming drink or light snack and for breakfast and dinner Rakinui Restaurant serves a diverse selection of international standard cuisine and favoured local delights accompanied with a breathtaking view across Lake Tekapo. Lake Tekapo provides excellent kayaking and fishing, while the old village is steeped in mythology and rich High Country history. Tekapo is Maori for night sleeping place, and the lake itself boasts the clearest, darkest and most spectacular night sky in Aotearoa. Thrill seekers are sure to cover more terrain by mountain biking or horse riding before revitalising body and soul in the nearby Alpine Springs Health Spa and Hot Pool. Additional Information: Unfortunately we are unable to allow pets onsite. ... more less
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- Also Known As:
- Peppers Bluewater Hotel Lake Tekapo
- Hotel Peppers Bluewater