The 3 of us went to this place for dinner. The girl at the counter was dealing with other customers who had reservations, telling them which tables to go etc, so we waited for a bit. More people came in after us, they all seemed to have reservations. The staff members continued to ignore us completely and utterly and dealt with other customers.
I understand that they were busy, but it wouldn't hurt to say just a few words like 'do you have a reservation?' 'I'll be with you in a moment'?
But for the entire time, the staff managed to behave like we weren't even there. It was so bad we couldn't even slot in a 'hello'.
We also detected quite unpleasant 'strangers don't belong here' sort of vibes both from other customers and the restaurant staff, so we left.
I've never had such bad service in Japan. Seriously not up to Japanese standards.
After leaving this place, we went to Sukiya restaurant near the station and had cheap and really cheerful meals, the food was good and needless to say, service was kind and attentive.