Let me begin with a little background, we where looking for a nice Easter vacation and my daughters spotted the hotel on a magazine for kids, so we decided to give it a try, we went there with another couple with a 1 and a half year old boy, as we were driving we stopped at Salzburg to have a nice walk around, and seems we lost track on time, so when we arrived at the hotel it was after 9:30 pm, they close the reception at 9 pm, but we did not realized that until we arrived. Our first surprise was that they waited for us and also dinner was ready to be served, first impression, GREAT SERVICE. We booked in the new wing of the hotel and the rooms are excellent, also the staff is very friendly, and always available to help! The activities for the kids are awesome and you can also make small trips to the cities around. Facility-wise the hotel is divided in Old and New areas my recommendation is to book the new area, the old rooms need a little work on them, but they are fine. The food is excellent and for the parents at night the bar is very nice, Julio (barman) speaks spanish and he is always willing to help! The whole experience was great and we are planning for a long weekend during winter time for skiing season to go back again! Very recommendable.