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“OK hotel. Dissappointing service.” 3 of 5 bubbles
Review of Alpenherz Hotel

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Alpenherz Hotel
Ranked #2 of 48 Gerlos B&B and Inns
St Albans, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“OK hotel. Dissappointing service.”
3 of 5 bubbles Reviewed 14 March 2014

Stayed here last week for a ski trip. Hotel is in a great location, close to the ski lifts, and a short walk into town. Also nice and clean inside with all facilities in good condition. We had a nice welcome when we arrived by Maria on the desk. She was polite, friendly and courteous throughout our stay. No complaints so far.

On the downside, our room was cleaned every day but the towels were never changed. Not nice. Nor was the water bottle replaced during our stay. So one bottle of water on arrival...thats it!! This a premium priced hotel, not a budget hostel!!

The biggest issue however, was with the manager of the hotel. He was miserable. Never smiled. Not polite. Not friendly. Not welcoming. We felt like everything was too much trouble.

On top of this the hotel asked for full payment on arrival... which is unusual unless you book a package holiday.

Anyway, the hotel is OK. But don't expect a warm welcome from the manager.

I would personally would never stay here again, as for me Customer Service is as imporant as the quality of the hotel itself.

  • Stayed March 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27 reviews from our community

Traveller rating
    17
    8
    2
    0
    0
See reviews for
5
15
Solo
0
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Mamer, Luxembourg
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 5 January 2012

Perfect for winter activities. Decent hotel, with typical Austrian feel to it. Good services. We recommend it.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JuliaRaduDucu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tweed Heads, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 August 2010

We stayed 4 weeks for summer hiking, easy access to valleys and a cable car. Our hostess Maria spoke english as my german is not so good, she helped us in so many ways, also great home-cooked breakfast!!! Also great evening meals at other hotels and restaurants in this picture perfect village, our room looked out over the stream and magnificent snow capped peaks to see in the distance. The room was large and totally comfortable. If we are lucky enough to travel Europe again we would love to return, maybe in the winter and learn how to ski !!!

  • Stayed June 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mabync01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alpenherz Hotel

Property: Alpenherz Hotel
Address: Nr 130, Gerlos 6281, Austria
Region: Austria > Austrian Alps > Tirol > Gerlos
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Ski-In / Ski-Out Spa Suites
Hotel Style:
Ranked #2 of 48 B&Bs / Inns in Gerlos
Price Range (Based on Average Rates): £
Hotel Class:4 star — Alpenherz Hotel 4*
Number of rooms: 17
Official Description (provided by the hotel):
4-stars-standard, Small and individual, furnished in Tyrolean style combined with classic style elements. Our hotel accommodates max. 40 guests in comfortable and spacious rooms and offers an extensive breakfast buffet. The hotel is located directly on the B 165, in best accessibility, but in a quiet location in the village and only 3 minutes away from the center of Gerlos. We are open from mid of Mai till the end of September. ... more   less 
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