Stayed here last week for a ski trip. Hotel is in a great location, close to the ski lifts, and a short walk into town. Also nice and clean inside with all facilities in good condition. We had a nice welcome when we arrived by Maria on the desk. She was polite, friendly and courteous throughout our stay. No complaints so far.
On the downside, our room was cleaned every day but the towels were never changed. Not nice. Nor was the water bottle replaced during our stay. So one bottle of water on arrival...thats it!! This a premium priced hotel, not a budget hostel!!
The biggest issue however, was with the manager of the hotel. He was miserable. Never smiled. Not polite. Not friendly. Not welcoming. We felt like everything was too much trouble.
On top of this the hotel asked for full payment on arrival... which is unusual unless you book a package holiday.
Anyway, the hotel is OK. But don't expect a warm welcome from the manager.
I would personally would never stay here again, as for me Customer Service is as imporant as the quality of the hotel itself.
- Official Description (provided by the hotel):
- 4-stars-standard, Small and individual, furnished in Tyrolean style combined with classic style elements. Our hotel accommodates max. 40 guests in comfortable and spacious rooms and offers an extensive breakfast buffet. The hotel is located directly on the B 165, in best accessibility, but in a quiet location in the village and only 3 minutes away from the center of Gerlos. We are open from mid of Mai till the end of September. ... more less
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