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“Poorest Campanile we've stayed in so far”

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Campanile Metz Sud - Jouy Aux Arches
Ranked #3 of 5 Hotels in Jouy-aux-Arches
Reviewed 4 June 2014

We stay in Campanile Hotels regularly, they are normally very friendly, basic but clean and welcoming and they allow us to take our dog into the room. However this one didn't come up to the usual standard, the lady who booked us in was curt and disinterested, and as we came in from our dinner in the evening I asked for a hot chocolate and was told very rudely that the restaurant was closed (they were resetting for breakfast). I just wanted a sachet to take to the room but she was so abrupt I didn't press it and went to bed feeling aggrieved.

Shan't stay here again.

  • Stayed: May 2014, travelled as a couple
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1  Thank mariadenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard P, Directeur général at Campanile Metz Sud - Jouy Aux Arches, responded to this reviewResponded 16 June 2014
Google Translation

Bonjour,
Je vous remercie de nous avoir fait un retour concernant votre séjour, les remarques de nos clients ayant pour but de nous améliorer.
Ma collègue n'a tout simplement pas compris votre demande et je m'excuse pour elle de cette mésentente.
J'espère vous revoir prochainement dans notre établissement.
Cordialement,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (158)
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7 - 13 of 158 reviews

Reviewed 17 July 2013

My husband and I booked into the Campanile Hotel in Metz Sud while on a motorbike holiday around Europe. This had not been pre-booked, we literally booked on the 13th July 2013 for one night. The greeting we received from the reception staff was non- existent, even rude and certainly not helpful. When we opened the door to our room it was like a prison cell, it was tiny and very warm. It was on the ground floor so we couldn't even get any air from the window as we seemed to be staying next door to a lot of noisy workman with a lot of coming and going. The shower was almost impossible to use and there was a cupboard with a quilt stuffed in to the extent that the door would not close. As I mentioned there was a lot of noise and that combined with the heat meant that neither of us enjoyed a good night’s sleep. For the privilege of this stay Campanile Hotels charged us 64 euros and wanted a further 9 euros if breakfast was required. As mentioned earlier we were touring round Europe as we have done many times before and can honestly say that this was the worst night’s stay we have ever experienced.

  • Stayed: July 2013, travelled as a couple
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1  Thank Anne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2013

On our way back to Holland we booked a room in this hotel. We didn't like the loud, impudent and unfriendly tone of the lady behind the desk (dressed far from representative, but may be that's a matter of taste !). Reception b.t.w. was badly organised. We couldn't enter the room with the electronic keycard and asked for some assistance. The lock really had it's best time long before and suffered mechanical illness. A bulb in the lamp on the desk was missing and on our request no replacement bulb available in the whole premise. The climate system didn't work (at 26 degrees that day). Overall impression of the hotel building: poor, and worn out
O.K. something positive: the trainees, serving in the restaurant were very friendly. Next morning however at 08.10 H almost nothing was left on the breakfast table, so I decided to cancell that and tried my luck elsewhere in Metz.
I am a regular visitor of Campanile during 25 years, but this one was the limit. Desk people are also supposed to serve in the restaurant nowadays. The service is going down dramaticly. wrong business policy, only shareholdersvalue counts. Bye bye Campanile

  • Stayed: July 2013, travelled as a couple
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1  Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2012

we stayed at this hotel as part of a national coach holiday. the rooms are a throwback to butlins holiday camps of the sixties we had two rooms both were dirty damp and lots of mould in bathrooms my daughter found a cockroach in her room and we had blood on the walls and floor of our bathroom , also cracked sinks and plenty of hairs from previous guests, my wife also had numerous bites on her feet and legs which we can presume came from bugs in the bed if you go on a national coach holiday in europe get details of your overnight stay hotel before you part with your hard earned cash the hotel is also in the heart of an industrial area which i could just describe as like beruit

  • Stayed: July 2012, travelled with family
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Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2012

Friendly staff in this tired looking building. Tea and coffee making facilities a big bonus. Breakfast expensive but there is a Macdonalds nearby!

Room Tip: If your on a budget there are supermarkets within walking distance that sell good food.
See more room tips
  • Stayed: March 2012, travelled with friends
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1  Thank ianread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2011

(September)Stopped here on route to swisterland bad choice firstly the shower was broke (obviouse) and the room was dirty 2 single beds 1 looked like it had been slept inthe night before. So I changed rooms saw the girl on reception not very helpfull but changed rooms eventualy shower worked but still dirty & smelt of cigaertte smoke. Give it a wide bearth.

  • Stayed: September 2011, travelled on business
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1  Thank alfieBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2011

This is a great location motel for entering the countries surrounding, The Staff are pleasent and helpful and the breakfast is really superb, But look deeper and you will see that its not alright PLEASE CHECK THE STATE OF YOUR PILLOWS room 19 bad, pillowcases ok but the pillows need washing or renewing, Mould and stained just think what germs you are breathing in, There is also a practice of not putting fully clean sheets and towels after other guests so check very carefully, kettles are also short in the rooms and the excuse is they get pinched and they have no spare ones
so go prepared look put all your lights on check and report back

  • Stayed: August 2011, travelled solo
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6  Thank roaminfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Campanile Metz Sud - Jouy Aux Arches

Address: Zone Acti-Sud Saint Jean | Lieu-Dit La Polka, 57130 Jouy-aux-Arches, France
Region: France > Grand Est > Moselle > Jouy-aux-Arches
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Jouy-aux-Arches
Price Range: £33 - £49 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Campanile Metz Sud - Jouy Aux Arches 3*
Number of rooms: 48
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