We stay in Campanile Hotels regularly, they are normally very friendly, basic but clean and welcoming and they allow us to take our dog into the room. However this one didn't come up to the usual standard, the lady who booked us in was curt and disinterested, and as we came in from our dinner in the evening I asked for a hot chocolate and was told very rudely that the restaurant was closed (they were resetting for breakfast). I just wanted a sachet to take to the room but she was so abrupt I didn't press it and went to bed feeling aggrieved.
Shan't stay here again.
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