There were issues with the property regarding maintenance and cleanliness when we arrived but we are not the type to complain so just left a note to make them aware of the main issue of drainage. We were unable to use the upstairs shower as it wouldn't drain. The kitchen sink wouldn't drain and we had to empty the water outside using a saucepan. There were empty food wrappers on the sofa.
This holiday turned out to be an upsetting experience for our family. When I disputed the owner's unfair deposit claim he threatened to post a guest review about us unless we accepted his claim. I was left shocked and felt intimidated. We have never had a claim made against us before and in his correspondence he made derogatory comments and only he knows why he became so offensive and personal about our family.
Unfortunately as this has never happened to us before, we did not take photos (I now wish we had) and because of the way they behaved, I did not trust any photos provided by the owner.
On a positive note, Trip Advisor/ Holiday Lettings dealt with it professionally and after looking at the evidence, refunded our deposit in full.
The accommodation is wonderful. Catering for large families. The log burner is lovely on chilly days and the outside has plenty of seating areas and places for the kids to run and play. There is plenty of things supplied for kids entertainment. Jet spa bath out of this world.