We unexpectedly were placed into this hotel by our insurance company when we found ourselves stranded without accommodation or a car on a recent ski trip during school half term (a long story!). The owner was so helpful from the start. Firstly she opened the hotel early in the morning (6.30) so we could seek refuge there, then she arranged for a room to be cleaned super quick after the previous occupants had left to enable us to catch up on our sleep as we had been awake all the previous night. Not only that but she allowed us to have breakfast earlier than normal knowing that we were hungry as well as tired. All of this was very thoughtful and totally beyond the expected and made us feel very welcome. We are two adults and a teenage boy and we stayed at the hotel in a triple room for three nights and can thoroughly recommend it for any visit to Les Houches. It is right in the middle of town opposite a main bus stop so excellent for those without a car. The rooms are pleasantly decorated, was warm and cosy and the whole of the hotel is spotless and fresh. I believe most rooms have a balcony which is lovely to sit on both in winter and summer. Breakfast (which is paid for as an extra so you don't have to have it) is of a high quality with big white jugs of lovely coffee, a fine selection of local cheeses, meats and breads, as well as hot scrambled egg and bacon, cakes, fruit, yoghurt and fresh croissants. In the basement is a huge boot room where you can leave your ski gear to dry. The hotel has the benefit of free wifi and we had an excellent connection with no problems throughout our stay (unusual in our experience!). The owner continued to help (without being intrusive) throughout our stay providing information on buses etc when asked. All in all a super little place, very homely and well run. We hope to return next year and can't recommend it highly enough.