But it is not. The rooms (we had a comfort room in the old building) are spacious and clean. The location and parking are perfect. The restaurant is good. But the staff is careless, clueless and without passion for the trade. The manager looks ragged, angry and yells at the staff. He lights up his sigarette, next to your table as you eat outside. Waiting forthem to bring you food and drinks takes a lot of time. They often forget you are there. When they do come they look angry and complain that they have to do everything. It is a shame really, Wertheim is worth the visit and the Swan is a nice hotel....change management, teach the staff and yes you will have a good time.
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