We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful place to stay in Puglia”
Review of Il Melograno

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Il Melograno
Ranked #6 of 14 Hotels in Monopoli
Certificate of Excellence
Overijse, Belgium
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Wonderful place to stay in Puglia”
Reviewed 5 July 2014

This place is heaven on earth, the staff is making everything possible to make you feel at home and is really watching any detail to make sure you feel like a king. The fact that your are in the middle of olive tree fields brings a lot of calm while the private beach not far away by car or private shuttle makes it the best of both world to stay, visit Alberobello or taste the wonderful cuisine of charming Monopoli. Stay there if you go in the Puglia, an unbeatable price quality ratio for a Relais & Chateau.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pgelder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirettoreMelograno, Direttore at Il Melograno, responded to this review, 13 July 2014
Google Translation
Gentile Ospite,
grazie per aver espresso il suo commento su Trip Advisor,
E' sempre per noi motivo di orgoglio sapere che la nostra struttura esprima pace, relax e perchè no un pizzico di romaticismo.
L'attendiamo nuovamente
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

264 reviews from our community

Traveller rating
    167
    58
    22
    9
    8
See reviews for
42
136
4
23
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 June 2014 via mobile

Visited this hotel for a couple of days in June. One of the most relaxing stays i had recently.
The service is excellent and staff is committed to provide you with a relaxing stay. I didn't have the chance to visit the spa but rooms and outdoor spaces are charming and well kept. Probably the furniture is a bit tired but you really get the feeling everything has been taken care of.
I would recommend this as one of the best masseria resort in the area.

Stayed June 2014, travelled on business
Helpful?
1 Thank trmltrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirettoreMelograno, Direttore at Il Melograno, responded to this review, 10 July 2014
Dear Guest, thank you so much for the comment. It 's always a pleasure for us to receive positive comments about the hotel and especially our staff.
I hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mundelein, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 June 2014

We stayed at Il Melograno in May and thought it was wonderful. The grounds are beautiful and the rooms clean and roomy. The service was outstanding - the staff were all very friendly and ensured that we enjoyed our stay. The food was very good - both the breakfast and dinner. One evening, after having a big lunch, we asked if there was any way we could have a lighter dinner. The chef came out, asked us what we had in mind, offered a few suggestions and we ended up having the perfect light dinner we were hoping for. All in all, a very good stay and I would go back there if I am in the area again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 555Michele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirettoreMelograno, Direttore at Il Melograno, responded to this review, 25 June 2014
Dear guest,
thanks for the comment written, we are happy that you have enjoyed our services.
We hope to see you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 April 2014

We just spent a few days at Il Melograno, which were meant to be a long awaited relaxing break away but unfortunately turned out to be a most disappointing and stressful experience. Different people have different standards, and standards vary in all parts of the world. However there is a reason why one chooses to make a booking a in a Relais & Chateau establishment.

The Melograno has clearly had its days of glory. Many features of the hotel, restaurant and surroundings attest to that fact. Unfortunately today most of these features and amenities are simply dilapidated and do not resemble in any way shape or form pictures currently published on the web (our point of reference at the time of booking). Below are some examples to state a few:

• A rundown and trembling elevator took another client & myself down to a freezing cold and filthy spa where workers had clearly been using the ladies changing room & it’s bathroom. No tea light candle managed to cover the sight or smell of those toilets. Needless to say, we were both mesmerized.
• The fridge next to the hotel bar hummed and hoed so loud it was impossible to have conversation without bursting into laughter during it’s feverish unwanted attempts to participate in our pre-dinner drinks conversation. We literally felt like we were in the middle of a Faulty Towers episode.
• The leaking and rusty bathtub in our bedroom sat under 2 flickering spotlights.
• Most vents systems throughout the bathrooms sang and trembled, covered in years of dust and rust.
• Deckchairs and parasols surrounding the pool were broken or inordinately worn down.

A part from being in a generally dilapidated state (broken tiles, antiquated rusty amenities etc…), Il Melograno is unkempt (bicycles stored in the middle of the living room adjoining the lobby, a broken television abandoned in the middle of another living room next to the poolside room …). The latter issue could have been addressed had management been ready in time - or chosen to delay - the start of the season.

Lastly, the service - or lack thereof. When we voiced our disappointment, all was blamed on the change of management, which had occurred only a few days before our arrival. Notwithstanding the fact that we had never been notified of said change when we made our booking or prior to our arrival, most reasons behind our constant disappointment seem to have little to do with it. It also seems somewhat dishonest to accept bookings in the middle of a management change early in the season when one is clearly not ready to offer proposed services and not inform your clients. For example, albeit booking a long weekend package, which included the services of a spa & fitness., all machines in the fitness centre were unplugged and we were told the indoor pool would not be serviced until a couple weeks later.

The staff, seemed to be in a constant state of bewilderment or clueless as how to properly service clients in an establishment of this level. Moreover, the newly appointment director felt in her right to constantly question or talk back to clients. Again, below please find a few examples:

• Our room was never fully cleaned every day (dirty glasses left sitting there, cleaning materials forgotten on our suitcase, leftover plates of food not taken away, linens not changed….)
• Staff felt free to work on their laptops in the courtyard, or do their mailings (with the director) from the main living room….An exclusive hotel tends to keep work behind the scenes away from clients seeking a relaxing experience.
• When we suggested a few things were missing in our room, i.e. glasses, we were told we were wrong. Talking back to clients seems to be standard practice here – mainly in the director's case.
• When we asked to book a table in the nearby Michelin-starred restaurant the Maitre D’ highly recommended, we showed up at said restaurant only to be told they had informed the Melograno that they were fully booked. Unfortunately, that information was also never passed on to us but luckily the chef had the extreme courtesy of organising a table for us.
• Most staff does not speak English and barely speak French. So if you are not versed in Italian or French, do not expect any service here.

Having spent a fair amount of time in other Relais & Chateaux (for work purposes or leisure) and in some cases befriended the owners/managers, I am more than aware of the ongoing incredible work, constant effort and attention to detail it takes to own and run such an establishment whilst hosting an international demanding clientele. I have personally always had a tremendous amount of respect for their drive and passion. So I somehow doubt they would in any way shape or form wish to be associated with others who take this for granted.

At any rate, from a client’s perspective, it was certainly nor a relaxing or enjoyable experience. I truly hope Relais & Chateau will endeavour to address these issues or review their association with this establishment to avoid any further disappointments.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank mlleisaure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirettoreMelograno, Manager at Il Melograno, responded to this review, 1 June 2014
Google Translation
Gentile Cliente,
la ringrazio per i suoi commenti, anche se non del tutto soddisfacenti , che hanno offerto lo spunto per migliorare su quanto da lei rilevato.
Saremmo lieti di poterla riospitare in modo che possa ricredersi , alla luce di migliorie che abbiamo effettuato e dei recenti commenti positivi dei nostri clienti,,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 September 2013

Booked on the fly, perfect high quality location: one night for free!. Very clean & maniacal attention to details, all inclusive beach .
Cherry on the cake a restaurant at starring level. We'll be back! Thanks so much Stefano , Elisa & Tommy

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stepherit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Miguel de Allende, Mexico
Level 6 Contributor
145 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 9 May 2013

It's a bit out of the way, but easy to find.
Room 103 was nice and large/average in size.
Lots of fix up going on for the high season as we left.
Included breakfast was good and the sparkling wine and fresh flowers were a nice touch on arrival after a long day driving from Il Borro in Tuscany.
Many good restaurants in town, but driving there was a bit insane: I honestly thought many drivers were blind.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank psmsmdagreyhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 5 Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 15 October 2012

There was a time when staying in a hotel in the Relais & Chateau chain guaranteed a level of excellence, sadly this is no longer the case. I'm sure that this hotel was superb 10 years ago, but it has fallen far behind the standard we've come to expect for a 5* hotel, and is a long way behind the other 5* in this part of Italy. We paid 540 Euros for 3 nights bed and breakfast.

We stayed here for 3 nights at the start of October, the staff were friendly and attentive but the hotel generally has a run-down look about it with old furniture & fittings. We also had issues with the standard of the cooking; the breakfasts were excellent, but the evening meals were pretty variable and on the final evening we had to send to send our meal, it was stone cold. To make it worse, the waiter said it wasn't possible to have "medium" meat warm (although the previous dinner had been fine).

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Divaphoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Monopoli
3.5 mi away
Porto Giardino Resort
Porto Giardino Resort
#3 of 14 in Monopoli
735 reviews
4.7 mi away
La Peschiera
La Peschiera
#4 of 14 in Monopoli
144 reviews
2.5 mi away
Don Ferrante Dimore di charme
Show Prices
Show Prices
Show Prices
7.1 mi away
Borgo Egnazia
Borgo Egnazia
#2 of 6 in Savelletri
1,272 reviews
4.1 mi away
Masseria Fortificata Donnaloia
8.6 mi away
Pietrablu Resort & Spa CDSHotels
Pietrablu Resort & Spa CDSHotels
#2 of 8 in Polignano a Mare
2,076 reviews
Show Prices
Show Prices
Show Prices

Been to Il Melograno? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Il Melograno

Property: Il Melograno
Address: Contrada Torricella 345, 70043, Monopoli, Italy
Region: Italy > Puglia > Province of Bari > Monopoli
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Family Hotel in Monopoli
#5 Romantic Hotel in Monopoli
#6 Luxury Hotel in Monopoli
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Il Melograno 5*
Number of rooms: 31
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Hotels.com, Odigeo, Priceline, TripOnline SA, 5viajes2012 S.L., HotelQuickly, Evoline ltd and Cancelon so you can book your Il Melograno reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Il Melograno Monopoli, Italy - Puglia
Il Melograno Hotel Monopoli

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing