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“4 star really??”

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Hotel Vittoria Resort & Spa
Ranked #4 of 38 Hotels in Otranto
Certificate of Excellence
Brussels, Belgium
Level Contributor
123 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“4 star really??”
Reviewed 9 February 2013 via mobile

I will start with a disclaimer : we went in January, thus off season which I hope is the reason for the poor service level and lack of customer service. They played club music at breakfast which made the already poor buffet even worse. Don't expect anything tasty nor fresh... They only had one juice: pineapple! Eggs were soaked in oil and not tasty. The room was ok but the bed was so uncomfortable that sleeping on the floor would have been a better solution. The toilet flusher kept falling on the floor. The shower was impractical. The spa was overbooked so no chance for any treatment during our stay.
In short: this would be ok for a 3 star hotel.

Stayed January 2013, travelled as a couple
Helpful?
2 Thank Laetiha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Vittoria O, Direttore at Hotel Vittoria Resort & Spa, responded to this review, 11 February 2013
Dear Madam,
We would like to respond to the above comments, which we feel are inaccurate and misleading to other travelers. We are sorry you were not able to enjoy the services we offer at our Spa. The Wellness Center has services such as spa treatments, Raxul Cabin and Californian massage, which are very popular and in high demand. The bedrooms, furniture and bathroom accessories are of a high standard and maintained constantly. The breakfast we offer, even during the winter, includes local products, such as the famous pasticciotto, and the food we server is fresh and very tasty. We suggest you visit us again, maybe booking one of our packages including spa treatments, and we are sure you will be highly satisfied, as many of our other clients are.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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758 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Nijmegen, The Netherlands
Level Contributor
165 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 25 October 2012

Nice hotel in fine little town 'at the end of Italy', in a region visited mostly by Italians. Spa in the hotel was OK, swimming pool outside a little cold in the early season (no inside pool for swimming). Room very spacious and well equipped. WIFI facilities only in the lobby, but technically OK.

Room Tip: All rooms seem OK. Some rooms on the ground floor open up to the swimming pool. That can be an advan...
See more room tips
  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank VincenzoH1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
85 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 5 October 2012 via mobile

After reading all the reviews we picked this hotel and were really glad we did. It is a 5 minute walk to the old town, has free secure parking, big swimming pool, gym and a lovely spa where we enjoyed a massage. It is very modern which is quite rare for Italy and very reasonably priced, we paid €100 euros a night in October. Definitely recommend this hotel.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank love2travel151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham UK
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 September 2012

We stayed here for 9 nights in September. This is an excellent modern hotel, built in 2009. We could not fault the bedroom and the public rooms. The swimming pool is large and spectacularly constructed. Our only criticism of the hotel is that the balconies are very narrow. Another metre wide would have made a huge difference. Unlike a previous reviewer, we did have a great view of the swimming pool from our balcony.

The staff were all friendly and looking always to be helpful, especially the receptionists Debora and Federica, despite their very limited English.

This is very much a region where the tourists are Italian - probably as much as 95%. There are excellent restaurants in the nearby old town, which is about a 5 minute walk, but even in these very few of the waiters speak English. An Italian phrase book is essential in Puglia!

Room Tip: You need to be on the top floor on the swimming pool side of the hotel.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradford-on-Avon, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 September 2012

I stayed here with my husband for 4 nights early september. We had a lovely modern spacious room with a great bathroom. The balcony was fab but unfortunately no view. The hotel is within a few minutes walk to the old town which was great. The beach service was fab, extra large sun loungers, friendly staff and great seafood restaurant on the beach, it doesn't look much but the seafood really is amazing. The breakfast was good but definately something they could improve on. We had a great stay overall.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LPJcardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maidstone Kent
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 July 2012

We stayed at this hotel for 11 nights from 25th June and would highly recommend Hotel Vittoria.

The room and bathroom were very clean and spacious with a good view of the pool. All the staff were as helpful as they could possibly be considering their English was limited and our Italian was non-existant. We would particulary like to thank Melissa behind the front desk who was very helpful at all times and always smiling.

Whilst breakfast was plentiful we did often have to wait before being asked for our order of tea and coffee. Also it did get slightly boring as was exactly the same every day but this is only a minor point as the food was good.

My only other criticism is that there are only two big shades around the pool and if you missed getting these it was far too hot without one. Also they are not erected if it is windy. There certainly should be more shades in that heat.

All in all this was an attractive, very clean hotel suitable for most ages.

There is a free shuttle bus to a very pretty and clean beach which is highly recommended. This is a family run business and has a lovely restaurant. Fredriko and his lovely sister made us very welcome.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maidstone73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2012 via mobile

We recently stayed at the Vittoria which I thought at the time maybe a risk. We were pleasantly surprised. The Vittoria is within walking distance of the local beaches and old town Otranto. The Hotel is exceptionally clean and the staff were great. It has fantastic facilities including a large pool that we found perfect to lounge around after shopping or swimming at the end of the day. Their is a complimentary bus which will take you to and from Alimini beach. If you are looking for something different try La Dolce Riva. It's a private beach off the rocks. It has a large grass area with sun beds and umbrella's provided also it has a beautiful restaurant. It has some style and class which attracts the top end of town. You can catch a moped taxi to and from there. The Vittoria made our stay at Otranto a memorable one.

Stayed July 2012, travelled as a couple
Helpful?
3 Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Vittoria Resort & Spa

Property: Hotel Vittoria Resort & Spa
Address: Via Catona, 73028 Otranto, Italy
Region: Italy > Puglia > Province of Lecce > Otranto
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Otranto
#3 Luxury Hotel in Otranto
#3 On the Beach Hotel in Otranto
#4 Family Hotel in Otranto
#13 Romantic Hotel in Otranto
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Vittoria Resort & Spa 4*
Number of rooms: 66
Official Description (provided by the hotel):
The Hotel , located in the center of Otranto, is suitable for families for their sea holidayas well as business people in search of a Business picturesque location, and close to the capital for every season of the year.The hotel has 66 double rooms, triple and quadruple over 3 floors served by lifts.Each room is equipped with air conditioning, heating with thermostatic control, direct dial telephone, plasma TV, safe and minibar. Particularly rejuvenating is the comfort of the bathrooms, spacious and elegantwith a hot tub or large shower with an innovative design. The beach is connected by free shuttle service.You also have the use of the SPA for saunas and showers (wet zone) andthe swimming pool.Hotel Vittoria Resort has also for its customers the "Hotel Bar" and the " Pool Bar" located respectively in the lobby of the hotel and around the pool. From morning until lateevening, the bar offers a warm atmosphere and an inviting space for business meetings or for private parties. ROOMS 66SUPERIOR ROOMS 21CLASSIC ROOMS 45 Internal Services Hall with TV, bar, elevator, restaurant with a buffet breakfast, lunch and dinner with table service, gluten-free cookingon request, outdoor pool and SPA of 400 square meters for therelaxation and well-being of the guests, cocktail bar, outdoor parking, meeting room, baby sitting on request.66 rooms furnished in contemporary style Air Conditioning Business Desk Mini bar Sat TV e Pay TV Internet Access ... more   less 
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Also Known As:
Hotel Vittoria Resort & Spa Otranto, Italy - Puglia

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