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“Poorly Treated”

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Masseria dei Monaci-Ristorante il Gambero
Ranked #24 of 40 Hotels in Otranto
Certificate of Excellence
Reviewed 11 May 2012

We booked for one night and upon arrival were delighted to learn we could have dinner at the Tenuta after along day of sight-seeing in Otanto.When we returned to the tenuta,I took a nap,intending to arrive at the dining room at the usual time for dinner in Puglia,8:30.My husband roused me early,stating the owner/chef had requested we dine at an earlier time,since there were only two other people dining that evening.Sleepily,I entered the dining room and was served a bowl of spaghetti tossed in a tasteless tomato sauce and topped with 5 tiny,obviously frozen shrimp....ironic for a place called Tenuta il Gambero [shrimp].We ordered a bottle of Puglia white,which tasted much the same as the carafe wine we had been drinking for the last 2 weeks.It was a sad and disappointing meal.The next morning,when we received the bill,we were aghast to learn we had been charged as much as we had paid for excellent,complete dinners in restaurants.We questioned the owners,but they were indifferent to our concers.We felt taken and so angry.This was the only negative experience in our two weeks of travel in Puglia.

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Ginger20007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
masseria-monaci, Direttore at Masseria dei Monaci-Ristorante il Gambero, responded to this reviewResponded 17 May 2012

''Dear guest, I'm sorry about your bad memories of your holiday in our Hotel
but the events are not exactly as you describe them.
The dinner had been booked for 07.30 pm;
Around 09.00 pm I asked your husband and he came in the room to wake you.
Viewing the menu with the prices, you ordered a bottle of water, a bottle of local wine
and two bowls of spaghetti with shrimps that, contrary to what you wrote, the shrimps were
fresh and plentiful.
We would have liked to receive these complaints during the dinner so we can meet your needs.
Sorry for the disagreement, best regards

Germana''

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8 - 14 of 164 reviews

Reviewed 18 November 2017
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  • Stayed: October 2017, travelled as a couple
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    • Cleanliness
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1  Thank marcella a
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Reviewed 16 October 2017 via mobile
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Stayed: October 2017, travelled with friends
Thank Maria S
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Reviewed 9 September 2017 via mobile
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Stayed: September 2017
1  Thank Alessandro73_29
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Reviewed 1 September 2017 via mobile
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Stayed: August 2017, travelled as a couple
Thank giorgy
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germana r, Proprietario at Masseria dei Monaci-Ristorante il Gambero, responded to this reviewResponded 3 September 2017
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Reviewed 27 August 2017 via mobile
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Stayed: August 2017, travelled as a couple
Thank manuelbianchini
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germana r, Proprietario at Masseria dei Monaci-Ristorante il Gambero, responded to this reviewResponded 3 September 2017
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Reviewed 26 August 2017
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  • Stayed: August 2017, travelled as a couple
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    • Cleanliness
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4  Thank dekroberto
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germana r, Proprietario at Masseria dei Monaci-Ristorante il Gambero, responded to this reviewResponded 28 August 2017
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Additional Information about Masseria dei Monaci-Ristorante il Gambero

Address: Litoranea Otranto Porto Badisco, 73028, Otranto, Italy
Phone Number:
Region: Italy > Puglia > Province of Lecce > Otranto
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 40 Hotels in Otranto
Price Range: £68 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Masseria dei Monaci-Ristorante il Gambero 3*
Number of rooms: 13
Official Description (provided by the hotel):
La Masseria dei Monaci faceva parte del complesso abbaziale di S. Nicola de Casulis. Il nucleo principale e del XII secolo con strutture del XVI e XVIII secolo. Poco distanti si vedono i resti del grande centro di cultura i cui manoscritti sono conservati nei piu importanti musei del mondo. La masseria ha annesso un rinomato ristorante, il Gambero, che segue ancora oggi i principi dell'alimentazione sana, fatta di prodotti della natura e pesce freschissimo. Il suo stemma raffigura l'autoritratto di un celebre monaco di San Nicola di Casole: Pantaleone, l'autore del pavimento musivo della Cattedrale di Otranto. ... more   less 
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Also Known As:
Masseria Dei Monaci-Ristorante Il Gambero Otranto, Italy - Puglia

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