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23 - 28 of 567 reviews
Reviewed 11 September 2017

I loved this hotel in Otranto. Great location, right in the heart of town, lovely rooms and balcony and most importantly, staff that are incredibly helpful with anything you need.

I highly recommend also eating at the restaurant upstairs one night. I typically never eat in hotel restaurants but the chef here only cooks for the hotel guests, she selects all her own produce and wine the day of so just tell her to make what she recommends and you wont be disappointed.Fresh, simple and delicious.

Just to note, if driving, parking is a bit tricky so be sure to touch base with the hotel prior and they will tell you where to park since the area the hotel is located in is a central square where you can't drive down. But the staff will come and help you with your bags so not to worry.

Highly recommend it!

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank MMagdalena
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_PalazzoPapaleo, Responsabile relazioni pubbliche at Hotel Palazzo Papaleo, responded to this reviewResponded 28 September 2017

Dear Guest,
it is always a pleasure to receive positive feedbacks and we would like to thank you for this. Your words encourage us to continuously improve the quality of our services and to provide the best service for our guests. We are really glad to know that your experience at Papaleo's Restaurant was unforgettable and for this reason we hope to see you again in a next future.
We send you our best regards,

Alessandra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

So, let's start with the positives. Staff, very friendly and helpful; location, Bang in the middle of otranto old town with all its shops bars and restaurants; if you like perambulating, this is your spot. The reception to the hotel is nice and the bar/ restaurant area has old world charm. The roof has nice views, but in summer it's too hot to sit up there. Breakfast is on the roof, which is pleasant, although the breakfast itself is cake and fruit & pretty basic.

Now for the bad. The standard double room is awful; it's dated with no real windows to speak of. The hotel staff know the rooms are awful, the hotel knows the rooms are awful, because they specifically email you a picture of the room after you have booked; forewarned is forarmed (they clearly hope to avoid complaints when people have checked in).

Date of stay: September 2017
Thank LincolnImp1968
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_PalazzoPapaleo, Responsabile relazioni pubbliche at Hotel Palazzo Papaleo, responded to this reviewResponded 24 September 2017

Dear Guest,
thank you for expressing your opinion about our Hotel Palazzo Papaleo. Your feedback holds a great signifiance for us, both positive and negative comments. Concerning the room, we would like to point out that our Hotel has 3 kinds of room: Junior Suite, Classic (Standard Room) and Basic (Economy Room). The Basic Room is the lowest typology in our Hotel and it has a lower price. We send some pictures only for this room because of its particular characteristics, clearly visible also on all websites. We care about our future guests and we want to satisfy any needs also before the stay.

Kind Regards,

Alessandra

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Reviewed 16 July 2017

I absolutely loved my stay here. The staff were incredible, so helpful & lovely! The rooms are beautiful, we had one with a balcony & a view of the ocean. The breakfast is great. We also loved having an aperol spritz at their rooftop bar each night. I would definitely recommend staying here!

Date of stay: July 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank 639harrietg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_PalazzoPapaleo, Responsabile relazioni pubbliche at Hotel Palazzo Papaleo, responded to this reviewResponded 17 July 2017

Dear Guest,
thank you for expressing your satisfaction about your stay at Hotel Palazzo Papaleo and also for recommending it. We are particularly glad that you deeply enjoyed your experience on our terrace with its incomparable view.
We hope to have the pleasure to add, in a near future, further memorable moments here in Otranto.
We send you our best regards,

Alessandra

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Reviewed 16 July 2017 via mobile

This hotel is in a great location in the old town of Otranto. It was immaculate with only 11 rooms. The staff could not have been more helpful and breakfast on the roof each day was very special. The hotel helped us with tours and transfers and gave us great restaurants to try in the area.

Date of stay: July 2017
Trip type: Travelled as a couple
Thank Jo C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_PalazzoPapaleo, Responsabile relazioni pubbliche at Hotel Palazzo Papaleo, responded to this reviewResponded 17 July 2017

Dear Guest,
thank you for having selected Hotel Palazzo Papaleo for your stay in Otranto and for having shared with the community of Tripadvisor your observations about us.
We are so glad that you enjoyed all services our Hotel offers and we appreciated that you recognized the professionalism and the attentiveness of our staff.
We hope you will give us the pleasure of welcoming you back soon.

Best regards,

Alessandra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2017

After struggling to find a suitable place to stay a friend recommended Papaleo. It's been a great experience. Excellent location with the beach within 100 metres, good service and very obliging staff.
The room while small is very well serviced and nothing is a problem.

Definitely return.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank 255060Rob
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel_PalazzoPapaleo, Responsabile relazioni pubbliche at Hotel Palazzo Papaleo, responded to this reviewResponded 12 July 2017

Dear Guest,
thank you for expressing your satisfaction about your recent stay at Hotel Palazzo Papaleo. We are so pleased to know that you appreciated our hotel, the standards of our rooms and the professionalism of our staff. Your lovely words encourage us to do our best.
We really hope to have the opportunity to welcome you again in a next future.
Best regards,
Alessandra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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