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DoubleTree by Hilton Acaya Golf Resort-Lecce
Ranked #1 of 2 Hotels in Vernole
Certificate of Excellence
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not again”
Reviewed 3 October 2013

Breakfast food quality not up to Hilton standards. Pool chairs without mattresses. Internet extremely expensive and of insufficient speed. No service at poolside. Golf course not well maintained and very expensive.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank mleupin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,036 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
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london
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 October 2013

The hotel is simply beautiful, location ideal to relax and escape from everyday stress. Rooms are spacious, very clean and nicely furnished providing total comfort. The restaurant is very accomodating, service very good and although the menù is rather limited everything is good and well presented. The Spa is outstanding, great facilities and most enjoyable.
Wonderful golf course with a lovely "Masseria" where you can enjoy a drink or a light lunch overlooking the green.
Swimming pool are very nice, inviting although a little too cold for my taste.
The srvice provided by all the hotel staff was amazing, they are very friendly and cannot do enough for you. Great attitude in all areas. Thank you for 3 wonderful days which were more than memorable. Can definately reccomend the hotel to anyone without doubt

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lynnknudsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 September 2013

My husband and myself were touring Pugila and spent a number of nights at this hotel.
The staff were friendly and the room clearned to a high standard.
Room was good with all the facilites you would expect from this type of hotel, beds were a little soft for us and with the added matress topper were even softer. Rooms are large with plenty of space.
The cloisters pool was excellent, although it could be helped by a bar and snacks service, although this was available at the other pool within the grounds.
We did not have breakfast or use the restaurant so can not comment on the food.
A car is essential at this hotel as you need to drive, unless you are happy to stay within the resort the whole time.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BulmerTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acayagolfresort, Guest Relations Manager at DoubleTree by Hilton Acaya Golf Resort-Lecce, responded to this review, 25 September 2013
Dear BulmerTraveller,

Thank you for taking the time to review our hotel on Tripadvisor.

We are happy to read that you enjoyed your stay with us and we thank you very much for your comments, that have been shared with our colleagues.

We hope to see you soon at the DoubleTree by Hilton Acaya Golf Resort. Kind regards, Nicola L.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
80 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 27 August 2013

The hotel is in a lovely location with the pretty village of Acaya about a 20 minute walk away, fine in the daylight but a bit hair raising in the dark. They provide a free shuttle to the beach and to Lecce which is really useful if you don't want to drive there and you dont need to use the beach club there are public areas. The spa is really good, however I did not have treatments. The service was good in the hotel and the staff very nice. The food was about the price I would expect but the soft drinks were very expensive. The pools were lovely and the lifegurads and staff were great. We had a 2 bed suite which was great with the children as it gave us alot of space. It would have been nice if there had been some fitness classes such as yoga and some activities for the kids. The only down side for me was the breakfast, where we had to ask for fresh orange juice otherwise there was cordial and it would have been easier if they just had jugs of coffee to help yourself.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheMcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acayagolfresort, Guest Relations Manager at DoubleTree by Hilton Acaya Golf Resort-Lecce, responded to this review, 15 September 2013
Dear TheMcs,

thank you very much for choosing DoubleTree by Hilton Acaya Golf Resort and for sharing your experience with other Tripadvisor Users.

We are happy to know that you enjoyed your stay in full and we are sorry to read that the only down side was the breakfast. We can assure you that our colleagues of the Food & Beverage department have already taken the necessary steps in order for this to remain an exceptional situation.

We hope to have you back soon and to count you amongst our guests. Thank you and Best Regards,

Nicola Leva.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 August 2013

Doubletree
This is a beautiful place to relax and escape from it all. It has two beautiful pools to swim in and attractive art work throughout the hotel. The spa facilities are excellent though I did not get a chance to sample a treatment as they were heavily booked. The breakfast provided was top quality and the restraint food was of an exceptional quality. I found staff without fail polite, helpful and good at their job. The art work in the hotel was engaging and thought provoking.

The negative points
The outside furniture on the balcony was rusted and crumbling away and snagged one of my dresses. I really expect more from such a high end hotel. We had one meal in the bar which was awful! We were really disappointed given that the food in the restaurant constitutes one of the best meals I have ever eaten. Taxis are very expensive as they came from the local town Lecce 30 Euro which worth bearing in mind if you just want to go to Acaya. The internet is really poor you can only connect to one device with the code given which seems deeply out of touch in an age when most people have an ipad, I phone and a laptop. I choose Hilton’s in part as I want guaranteed access to these facilities and to have a service that constantly dropped off and only connected to one device which was constantly asking for log ins when you restarted a device really didn’t cut the mustard.

I would highly recommend just for a relaxing family holiday if you did not need the internet.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank London_Girl_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acayagolfresort, Guest Relations Manager at DoubleTree by Hilton Acaya Golf Resort-Lecce, responded to this review, 15 September 2013
Dear London_Girl_Travels,

thank you very much for your comments and we are sorry to read that you encountered some small issues during your stay.

As for the Internet, Hilton very soon will provide all the hotels with a free service powered by a famous german service provider, so that our guests will experience a better way of connecting.
We are sorry to read as well that the meal at the bar was not up to our usual standards. Please be assured that this will remain an unfortunate circumstance and that the next time you are our guests, you will experience by yourself our usual quality which our clients are used to.

In the meantime thank you very much for your feedback and looking forward to having you back as one of our guests. Kind Regards, Nicola Leva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Offenbach, Deutschland
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 July 2013 via mobile

A brochure of the hotel promises...

a. rooms ready by 3pm
we arrived today at 4pm and still had to wait on hour

b. be a HHonors and expact surprises
we did - no uprade offered or available - just a standard room which isn't even nice (am a Diamond member but, what are my benefits??)

c. Wifi at each corner of the hotel
which doesn't work properly - do am here by 3G at cost

d. towels and service at each of the pools
...but do not forget to bring your towls from the room

e. be a guest at one of the bars and restaurants
...but walk around and search for the waiters to help you

f. clean and confortable rooms
...but don't use the rusty chairs on the terrace

Sorry, long time that I had such a difficult start of a ten nights break. TEN nights still - maybe I should escape from here at least for the weekend - with Hilton Weekend Escapes? Better not...

Ah, recommendation: don't ask for help on the careline - they don't pickup phone - or only after three or four attempts and the. tell you that Wifi is working propperly - grrrr

Am so disappointed!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SBohne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acayagolfresort, Front Office Manager at DoubleTree by Hilton Acaya Golf Resort-Lecce, responded to this review, 17 July 2013
Dear Sbohne,

thank you for taking your time to share your comments on Tripadvisor. We are sorry that your experienced at the DoubleTree by Hilton Acaya Golf Resort started in a way that it is not up to our usual standards of service.
I am personally glad that we had the time to discuss your points while you are here and we apologize for all these inconveniences that we are by the way solving as soon as possible.
Your comments give us the opportunity to improve our constant high service and please be assured that our teams and I will do our best to make you change your mind. As you can see, we have a lot of positive reviews, therefore you may understand that we give our guests our best and pride in what we do.
I am sure you will finally have a nice experience with us. With kind regards, Mauro M. - Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
139 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 9 July 2013

This is a resort hotel, far and away from it all. It has a conference facility, and that was the reason for being there. I got a very decent rate through the Hilton website, well lower than that offered by the conference company. I arrived to the train staion just before midnight, and retrospectively, the best way to make the 20 minutes’ drive is to arrange transportation through the hotel who can arrange a taxi to pick you. I just got a cab from the train station, and paid little over 50 euros instead of a regular 30! Not sure if that was an inflated meter by taking a longer way, or that was a midnight overcharge.

Staff are always helpful and welcoming whether in reception area or restaurant. I was told upon check-in that the electronic key system is out of order, and given a metal key for the room. Who cares. A minor problem was a malfunction of the air conditioning system in the first night, and had o open the balcony window, getting little chilly before morning. Luckily enough, it was fixed the following morning, but without being to control it from the room. Would call the reception to ask for 2 degrees warmer or colder, and that was answered immediately, not even a nuisance. View from the room was nothing short of serene


Breakfast is in a fantastic setting with a view of the surrounding gardens, not much variety but excellent quality. Your preferred coffee to be especially prepared for you when you decide. Room is really spacious, and nothing small. It is as advertised in the website pictures, well suited for a family with small children with the sofa bed available. House-keeping always neat.

There is a free shuttle bus to the city of Lecce which leaves at 3 times a day, but the first return is really late in the afternoon at 4:30, and had to come back by taxi. Tried the smaller pool and was good, and the bigger pool should be as good or better. It was a pity not to try the spa or gold course because of limited time.

Room Tip: I think the room i got in the floor above ground was a better option
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eyecairo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acayagolfresort, Guest Relations Manager at DoubleTree by Hilton Acaya Golf Resort-Lecce, responded to this review, 18 September 2013
Dear EyeCairo,

Thank you for reviewing our lovely Resort on Tripadvisor.

We really appreciate your comments and details left and we are happy because YOU were happy about your stay.

We thank you very much and look forward to welcoming you again at the DoubleTree by HIlton Acaya Golf Resort. Kind Regards, Nicola
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Acaya Golf Resort-Lecce

Property: DoubleTree by Hilton Acaya Golf Resort-Lecce
Address: Strada Comunale di Acaya Km 2 | Acaya, 73029, Vernole, Italy
Phone Number:
Region: Italy > Puglia > Province of Lecce > Vernole
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Vernole
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Acaya Golf Resort-Lecce 4*
Number of rooms: 97
Official Description (provided by the hotel):
An expanse of olive trees and Mediterranean maquis surrounds the elegant Doubletree by Hilton Acaya Golf Resort, a prestigious, modern resort that embraces the architectural traditions of the region, reminiscent of ancient monasteries within a charming Mediterranean setting. Taste and elegance, attention to detail, comfort and numerous recreational activities satisfy and surprise even the most demanding of guests. From the suites to the rooms, from the restaurant to the lounge areas, from the elegant SPA to the well-equipped meeting and conference rooms, every detail is designed to offer maximum comfort in a quietly elegant environment for moments of real peace and relaxation. ... more   less 
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Also Known As:
Doubletree By Hilton Acaya Golf Resort-Lecce Hotel Vernole
Acaya Hotel Vernole
DoubleTree By Hilton Acaya Golf Resort-Lecce Province Of Lecce, Italy

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