My wife, 10-month old daughter and I recently spent 11 nights at this hotel, and all in all had a really good time. It was a balance of great experiences and below-average experiences (especially given the 4-star rating) and given that the hotel is relatively new, there are a number of things that can definitely be improved upon (see below). Despite that, I would still recommend Paradise Resort: the food is excellent (special mention must be made of Mauro, the restaurant manager, who is definitely the best member of the team there is), the beach is great, the swimming pool and life guards are brilliant, and the environment for kids is amazing. I would return to the hotel too, which is always a good indicator to others. But that all said, there are a few areas the hotel can definitely improve upon, and a few things I wish I'd known before I went.
The hotel is in a remote area, not within walking distance of anything other than the beach (which is a 5-7 minute walk from the pool). If I was to return, I would without question hire a car. While the hotel does offer a shuttle service, it is at specific times only, it only goes to one place (San Teodoro), and you are required to stay there for 3 hours. The alternative is getting a taxi, but you'll be paying 20 euros each way (for a 5 minute drive), given the remoteness of the hotel and the fact that the taxi has to come there from San Teodoro.
Per above, the restaurant staff were excellent, most notably Mauro. The rest of the staff, however, while trying hard, were not fully clued up on the hotel, and struggled with understanding English. Examples include (a) us being told prior to arrival that there were 2 restaurants at the hotel, but upon arrival being told there was only 1, (b) us booking a taxi 3 times (the first 2 bookings didn't make it into their notes!!) to the airport including a baby seat, only for the taxi to arrive without one, and the hotel not having one for us to use (c) us being told the shuttle to San Teodoro runs at any time during the day, only to find out that it in fact does not, (d) us being told prior to arrival and upon check-in that room service is available, only to find out from the restaurant that it was not, and (e) not being shown around the hotel upon arrival, so taking a few days to understand how things worked at the resort. I also emailed a few times before travelling there requesting an airport transfer, and didn't receive any confirmation from anyone until I eventually phoned them the day before we went. Yes, they're still learning, but there are certain things that hotels shouldn't get wrong. Other than contstant struggles with talking to a lot of the staff and being understood, the lack of English became really frustrating one night when there was an electricity black-out and a constant loud beeping noise in our room as a result of this, with no-one able to explain to us how to get it off - not ideal.
The resort does not serve or sell pizza. And the ice cream available is poor - it is the same ice cream that one could buy in the supermarket, it doesn't get served in cones, and there are a maximum of 5 flavours at any one time. As a regular visitor to Italy, ice cream and pizza are always 2 highlights of our trip, so this was an obvious disappointment. There is also no shop at the resort, meaning if you run our of sun cream, for example, and haven't rented a car, you're either spending 40 euros on a taxi, or spending 4 hours with the shuttle going to buy it - obviously not ideal. Other than the kids club (the staff from there were great too, and very friendly to our daughter, despite her being below the required age) and the ability to buy half/full board, I'm not sure what differentiates this as a resort, as opposed to a hotel.
The room we had (junior suite) was really spacious, with a great patio area for us to lie in the sun while our daughter slept during the day. Upon arrival, we realised the phone in our room did not work. 6 nights later, upon following up daily (the walk to reception is a good 5 minutes, so a phone would've been nice), it eventually got fixed, only to stop working again the next day. For 2 nights in a row, our shower gel was not replaced meaning we had to walk to reception at shower time (the phone was broken!) asking for more shower gel. Very much below expectations of a 4 star hotel.
Despite many of the frustrations above, we had a great and relaxing time and would go back to the hotel. I think a few minor improvements could take this hotel a very long way and for the sake of management, have added some quick-fix suggestions below:
1. Build a pizza oven: even if you want to charge for it separately (which will generate extra revenue, as every kid would want a pizza), do it.
2. Replace the ice cream offering with a fresh gelateria offering numerous flavours and cones, and possibly granita too.
3. Join up with a local car rental company and offer a discounted service on your website (I think the remoteness should be disclosed as part of the offering) to your customers. Alternatively, have a shuttle every hour or 2 to San Teodoro.
4. Open up a small shop at the resort offering basics like bottled water, sun cream, newspapers, etc. etc.
5. Have someone at the front desk at all times that is at least conversant in English, and/or introduce a concierge service.
- Official Description (provided by the hotel):
- Paradise Resort Punta Sardegna is a beautiful 4 stars superior hotel surrounded by a breath-taking natural oasis inside the Protective Marine Area of Tavolara. Guests can enjoy a wide garden with swimming pools and solarium, an exclusive restaurant, a private parking and a Mini Club.. At Paradise Resort sports lovers are definitely spoilt for choice: golf lovers can take advantage of the proximity of Golf Club Puntaldia, a 9 holes golf course just 2 km away from the Resort, and golf Club Pevero, 18 holes, just 55 km away. The beautiful white sandy beach of Lu Impostu makes every stay unforgettable! ... more less
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- Also Known As:
- Paradise Resort & SPA San Teodoro, Sardinia