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“Definitely not a 4 stars hotel”

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Hotel Orizzonte - Acireale
Ranked #7 of 8 Hotels in Acireale
Brussels, Belgium
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Definitely not a 4 stars hotel”
Reviewed 30 July 2012

Despite its nice garden and pool, there is nothing you can do in the area, and services are extremely poor. We had the worst welcome ever from a female "receptionist", who was not able to speak English, but even in Italian was not willing at all to give us any bit of information/help. We did not get any "ciao" at least!!!
Having booked a triple room, we got a quadruple, with no balcony, but a small window, facing the small street (no open view) on a side of the hotel. They did not want to change it, even if the hotel was (not surpringsly) pretty empty. Old furniture, dirty sink. There is no bathrobe or slippers, as advertised by the hotel. Warm water did not function at the sink. But they provide tooth brushes and razor kits!
Breakfast is very poor. I even saw a waiter putting back a croissant which was not eaten by a guest. Often run out of glasses and spoons. Waiters were cleaning the floor while we were eating!
There is absolutely nothing to do in the area. You either rent a car from the airport (I recommend Alfa Service, which seemed one of the cheapest companies) and escape, or stay at the pool (no animation, no music, no bar) and pay them the requested 20/25€ (drinks not included) for a poor dinner style "menu of the day", whereas you can buy a good Italian pizza for 5€ from a pizzeria situated some 1-2 km away (take right on the street as you go out from the lobby, ask the receptionist - if you are lucky to find Francesco, and not the short-haired female - to open the gate).
No information on paper about facilities, services, region, excursions, etc. (as any 4 stars hotel usually provides) is available, neither in the lobby, nor in the room.
This is definitely not a 4 stars hotel and I would not recommend it to anybody.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ladyro10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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207 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Spanish first
  • Any
English first
midlands
Level Contributor
121 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 3 May 2012

We found this hotel by accident, the one we were heading for from our satnav was closed. Set back from the road in large garden with big swimming pool the hotel looked fine. We didn't use the pool as too cold, not sure that it was even open. The welcome was good and the hotel was busy so we stayed in the family room for 1 night. It was more of a business/conference than holiday hotel. The room was very large and clean but old ad old fashioned, though there was sky tv for no extra cost. The bathroom was tired and not spotless but not dirty either is that makes sense.Though they did provide disposable tooth brush and razor!
Dinner was interesting because they had a large group in and so we were sat in a room next to main dining room, just 4 diners, where service was slow and have to say that the head waiter was very helpful the other waiters looked miserable.
The starters were ok but sadly couldn't eat my main course which were swordfish cakes because they were over salted. Wine was very passable and expresso good.

We slept quite well and our bedroom opened out to a shared balcony with amazing views of Etna erupting and clear scene of the lave pouring down the snow covered slopes.

Breakfast in honesty was boring, orange juice tasteless,stewed coffee, continental choice but not particularly good quality.
This really is a business hotel, or a good basic base from which to travel to sightsee.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank teeathome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houilles, France
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 September 2010

Huge hotel, far from the center of the city (Acireale), you must have a car.
It stands above the national road, in front of the sea (SS114) but you don't hear the noise of the traffic.
There's a nice pool (opening between 9 am - 18pm and closed during the lunch), the place is really nice with a beautiful garden.
The room is ok, not extraordinary. You sleep well and you have space to put your clothes and stuff away.
The restaurant is expensive if you didn't take the half-board (25-40 euros/person) and the meals are not so fantastic, but still good.
There are a lot of groups (in the period we were there). They're leaving the hotel early in the morning (some noise in the corridor...) and turning back for dinner.
People are correct and professionnal.
It lacks a nice and warming spirit. Maybe it's more aimed towards groups than individuals.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beaecharles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Orizzonte - Acireale

Property: Hotel Orizzonte - Acireale
Address: Viale Cristoforo Colombo n. 2, 95024, Acireale, Sicily, Italy
Region: Italy > Sicily > Province of Catania > Acireale
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #7 of 8 Hotels in Acireale
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Orizzonte - Acireale 4*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hotel Orizzonte - Acireale Province Of Catania, Sicily

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