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“Had a great stay”
Review of Castel Monastero

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Castel Monastero
Certificate of Excellence
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Had a great stay”
Reviewed 23 October 2013

My wife and I stayed for 3 nights in early May whilst travelling around Italy. We had a great time travelling around this part of Tuscany and found the Castel Monastero to be beautiful and unique. Our room was like nothing we've stayed in before - modern and ancient at the same time, but also very luxurious. Service was always good and the concierge provided great suggestions. Only issue was that the main restaurant wasnt open as yet (too early in the year) and the spa charged for admission to the indoor pools. All in all a wonderful stay.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VWSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enzo V, Direttore at Castel Monastero, responded to this review, 4 November 2013
Dear VWSidney ,
we are glad that your stay here at Castel Monastero, has met your expectations from all points of view, from the rooms to the spa, enjoying even the dishes in our restaurants.
While waiting to be able to give you more pleasant moments of relaxation, we would like to thank you for the sincere and valuable comments left on Trip Advisor. An affectionate greeting and see you soon.

Warm regards

Enzo Volpintesta
Hotel Manager
Castel Monastero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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536 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
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English first
Stroud, United Kingdom
Level 5 Contributor
97 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 October 2013

We spent 3 nights here - it was very good indeed. Whilst I did not particularly enjoy the Gordon Ramsey restaurant my wife had the most wonderful venison dish. My preference was the Cantina restaurant which was great. We had a very enjoyable stay and its proximity to Sienna was a plus mark. The staff were fantastic and most welcoming.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Christopher F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enzo V, Direttore at Castel Monastero, responded to this review, 4 November 2013
Dear Christopher ,
we are glad that your stay here at Castel Monastero, has met your expectations from all points of view, from the rooms to the spa, enjoying even the dishes in our restaurants.
While waiting to be able to give you more pleasant moments of relaxation, we would like to thank you for the sincere and valuable comments left on Trip Advisor. An affectionate greeting and see you soon.

Warm regards

Enzo Volpintesta
Hotel Manager
Castel Monastero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 30 September 2013

I got my package through luxury link and pre paid in advance.
I was not credited upon check out and am still battling with them for a refund.
My room had lights out and poor lighting which was never taken care of after numerous requests
They had a large obnoxious group while we were there and we could not enjoy some of the amenities.
Save your money........there are other charming places to stay in Tuscany

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Orapik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enzo V, Direttore at Castel Monastero, responded to this review, 4 November 2013
Dear Orapik,
firstly, I would like to thank you very much for taking the time to post your review and for your invaluable feedback regarding your recent stay at Castel Monastero. The feedbacks we receive are very important to us and help us ensure that we continuously deliver the excellent standards which we are renowned for. We sincerely apologise that on this occasion the hotel did not meet your expectations and that it not live up to the usual excellent standards we consistently strive to provide. Please rest assured that I have personally investigated the matter and proper action has been taken in order to correct the letdown of service as well as avoid any further recurrence. I do hope that this incident will not deter you from visiting our property in the future, giving us the opportunity to recover and show you that we are indeed a hotel with a high standard of service.
Please kindly contact me directly and I will be pleased to ensure that you have the service you expect from our hotel.

Yours sincerely,

Enzo Volpintesta
Hotel Manager
Castel Monastero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level 6 Contributor
144 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 17 September 2013

My wife and I were looking to spend a few days in Tuscany away from the big cities. Our travel agent, Kathi Sheridan found us this great hotel (Leading Hotels Group). It used to be a monastery and thus is a combination of many buildings. It also houses a large spa and a pool. However, we like touring the small towns and mountain top villages so we just stayed here for its location. Once again we were upgraded(triple) to a huge suite near the restaurant. The view was not good but then again, our room was spectacular; clearly the largest on our trip. Their restaurant, La Canta was good but pricey. The morning buffet breakfast was included and was quite good with a wide selection of hot and cold foods. The service at the hotel was superior and the staff was very friendly and helpful. The manager was always nearby and looking to help out or answer questions.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scott92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enzo V, Direttore at Castel Monastero, responded to this review, 14 October 2013
Dear Mr. Scott92 ,
we are glad that your stay here at Castel Monastero, has met your expectations from all points of view, from the rooms to the spa, enjoying even the dishes in our restaurants.
While waiting to be able to give you more pleasant moments of relaxation, we would like to thank you for the sincere and valuable comments left on Trip Advisor. An affectionate greeting and see you soon.

Enzo Volpintesta
Hotel Manager
Castel Monastero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
los angeles
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 September 2013

I just got back from a 3 night stay at Castel Monastero -- booked via Luxury Link. The property really is beautiful. The rooms are spacious, the amenities fantastic and the staff is incredibly friendly. Francessca greeted us daily each morning with a huge smile at breakfast. The hotel has an excellent breakfast spread -- and you can even order delicious omelets from the kitchen. Valentina was another staff member who stood out as incredibly nice and helpful! This is a great place if you want to chill out and just relax. Good spa (although pricey.) ... a couple of nice restaurants. If you plan on leaving the resort, you'd best rent a car as taxis are very expensive.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thetravelingguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enzo V, Direttore at Castel Monastero, responded to this review, 14 October 2013
Dear Mr. thetravelingguy,
we are glad that your stay here at Castel Monastero, has met your expectations from all points of view, from the rooms to the spa, enjoying even the dishes in our restaurants.
While waiting to be able to give you more pleasant moments of relaxation, we would like to thank you for the sincere and valuable comments left on Trip Advisor. An affectionate greeting and see you soon.

Enzo Volpintesta
Hotel Manager
Castel Monastero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberystwyth, United Kingdom
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 September 2013

We were given a lavish large penthouse, which we ordered in any case, it was lovely. The views were stunning out our side window, tuscan country side. The people at the front desk were not very nice and the welcome was a bit lacking. The La Canta restaurant was average and so was the service, we did not feel there was sufficient attention given to service and mistakes were made. The manager is a true gentleman, he checks on everyone and is kind and courteous and so is the lovely lady that runs the spa, both were my favourite people there as well as two waitresses, that remembered details such as which beverage we prefered. The pool's were all nice as was the spa. We were trapped in the lift it broke and we had to be rescued at one point, the woman that run's the spa was so worried and attentive and so was the manager, they compensated us, all was okay in any case and I really valued their care. We asked about day trips, not having rented a car and were told there was none by front desk, the next day we tried again, getting a more senior person, who in front of the front desk staff, gave us brochure's and we picked a day trip with limosine chauffer, laterv that day we got a mercedes minivan instead, we did complain but proceded. It was a lovely trip we went to a vinyard a restaurant, Sienna, a Monastery and other sites and our guide was a gentleman. The gordan ramsey rstaurant was lovely and the breakfasts were lovely to. The wasp's go at your food though, I am allergic, so was constantly in a state of fear. The wasp's are everywhere so watch out! Mixed review, some good bits some bad bits, but mostly they need to get new front desk staff, they act as if they are superior to you, when obviously they are not. Politeness and helpfulness go a long way!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lilmisskaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enzo V, Direttore at Castel Monastero, responded to this review, 14 October 2013
Dear Mrs. lilmisskaty ,
we are glad that your stay here at Castel Monastero, has met your expectations from all points of view, from the rooms to the spa, enjoying even the dishes in our restaurants.
While waiting to be able to give you more pleasant moments of relaxation, we would like to thank you for the sincere and valuable comments left on Trip Advisor. An affectionate greeting and see you soon.

Enzo Volpintesta
Hotel Manager
Castel Monastero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 September 2013

If you want to get away from all the noise from a city, this is the place to go.
Staff are very nice and helpful, rooms are spacious and well equipped.

The best part is the SPA and the restaurants, dinner at LA CANTINA are very good and with very reasonable prices.

If you're looking for some activities during your stay, reception staff can suggest different options based on your preferences. I went horse riding to a Polo club nearby, which was quite enjoyable.

I would recommend this place for a romantic getaway, although there were several couples with kids.

The hotel is not that easy to find, I do suggest a sat nav if you're getting there by car (which is the best option)

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Koush_Ann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enzo V, Direttore at Castel Monastero, responded to this review, 14 October 2013
Dear Mrs. Koush Ann,
we are glad that your stay here at Castel Monastero, has met your expectations from all points of view, from the rooms to the spa, enjoying even the dishes in our restaurants.
While waiting to be able to give you more pleasant moments of relaxation, we would like to thank you for the sincere and valuable comments left on Trip Advisor. An affectionate greeting and see you soon.

Enzo Volpintesta
Hotel Manager
Castel Monastero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castel Monastero

Property: Castel Monastero
Address: Loc. Monastero d'Ombrone, 19, 53019, Castelnuovo Berardenga, Italy
Region: Italy > Tuscany > Province of Siena > Castelnuovo Berardenga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Castelnuovo Berardenga
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Castel Monastero 5*
Number of rooms: 75
Official Description (provided by the hotel):
While painters are born, travellers are made and no land has aroused the curiosity, the enthusiasm and the culture of entire generations more than Tuscany. Certainly, not all of them have had the luck to begin their journey in the enchantment of Castel Monastero. In fact a few kilometres from our village, along roads of pure delight, can be found masterpieces of art and of the highest culinary tradition.Every day, a discovery. Every day a different itinerary passing through unspoiled scenery. Every day, on your return, a massage and a candle-lit dinner. And together, over a romantic meal for two or with your friends, you will recall the frescoes of Piero della Francesca and the perfect walls of Monteriggioni, the Renaissance utopia of Pienza and the gastronomic glory of Castellina in Chianti. And again, to surprise you, there’ll be a sunset over Pitigliano and a stroll around the Etruscan necropolises of Sovana. ... more   less 
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Also Known As:
Castel Monastero Hotel Castelnuovo Berardenga
Castel Monastero Italy/Province Of Siena, Tuscany

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