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“Beautiful place but poor services”

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Hotel Residence Sant'Uberto
Ranked #1 of 1 Roccastrada B&B and Inns
milano
1 review
“Beautiful place but poor services”
2 of 5 bubbles Reviewed 24 August 2013

Structure: beautiful, surrounded by green woods and the typical Maremma.
The only drawback transit a few meters from the main facilities, residences, and in particular from the hotel, tow truck traveling on the only access road to the quarry of kaolin, which is part of the property.
Pool: beautiful but low maintenance, even daily access to non-guests of the hotel or apartments.
Staff: both Italian and Romanian, polite and courteous, ready to satisfy every request and accommodating.
Services: poor cleaning in the restaurant and breakfast room, dust, rare change of cloth and cleaning of the floors (presence of leftover for days under the table).
Presence of cigarette butts everywhere in the structure, especially in front of the apartments of the basement of the residence (impossible not to notice them).
food:
As experienced during our stay and as a result of what we read in the other reviews we can conclude that the food service is sufficient, unfortunately not comparable to the quality of good Tuscan cuisine. Are satisfactory especially fried and grilled meats, pasta is not always optimum cooking.
Bring not always conform to the description on the menu, eg: meat stew = vegetable soup with meat (?).
A few second course of fish and meat served in soup pans version.
Desserts: many puddings thickened not always in the correct way, Catalan cream made ​​from very strong alcohol inflamed, often raw or unleavened cakes.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovetravelig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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271 reviews from our community

Traveller rating
    76
    128
    37
    18
    12
See reviews for
61
159
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1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Granada, Spain
Level Contributor
217 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 bubbles Reviewed 19 May 2013

A perfect place to enjoy peace and quiet. Lovely setting, with a room view of tree lined hillsides as far as the eye could see. We visited in late April and has there were only 2 other rooms that were occupied, it may explain why it was so tranquil. Our corner room on the 2nd floor, was spacious and comfortable with an ornate 4 poster bed. There was a kettle but only one cup and no coffee or tea to go with it, which was a very strange arrangement indeed. An adequate quality rather than memorable evening meal in the "baronial hall" restaurant , located in a separate building, detached from the main hotel itself. The breakfast was taken in what can best be described as " a function room" which was located on the floor below the restaurant. It certainly left something to be desired in terms of the choices available.The drab surroundings only added to what was a disappointment to getting the day off to a good start.
Given a few tweaks and upgrades, the dining experience particularly the breakfast could make this hotel the ideal to base yourself for a few days to allow you to explore the lovely countryside that surrounds it.

Room Tip: Request Room 16 which gives a great views in 2 different directions.
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 3 November 2011

We needed a room for a night and stumbled over this nice B&B. Its weird, like a little hide-out in the woods, where you expect Princesses and wolfes ;-) actually it was great and served our needs. Just when we entered the room we had to spend some minutes to liberate it from flies, which seem to have ammassed with an open window and lights on. Breakfast ok, italian coffee is extra, normal coffee from a machine. Very tranquil and nice service.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Perugia68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
149 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 9 July 2011

Would be a good place for a relaxing vacation as grounds are beautiful and so is the pool... service also great.

Nothing close to it though.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Genevieve61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 2 June 2011

On our way to Siena, we stopped here for lunch. The food was amazing. Both the pasta and the beef. We even got prosecco on the house ;)
A nice dip in the pool, before we headed back on the road!

Stayed May 2011, travelled as a couple
Helpful?
Thank TheFongalis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 August 2010

Having spent one fantastic week in Hotel San't Uberto I feel obliged to share our experiences. We were a family of 5 (2 adults, young teenager, child and young child) with very different needs, but we all enjoyed it ! There is a lot to do on site and excellent riding and cycling in the area. Small untouristed villages nearby and Pisa one hour away. The manager Andrea is one in a million. Super attentive and fantastic service. He is a star !!! The food exceed our expectations being very delicious and plentiful. We had half board and the ever changing anti pasta buffet every evening was a highlight. Great Primi Piati and secondi (you choose from a list in the morning) and even nice dolce was included. The location is very quiet in the middle of a forrest and a bit remote, but if you look for a relaxed atmosphere and enjoy great service this is the place. It is even newly renovated so go now!

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5familie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 31 May 2008

* Wonderful location: very quiet, peaceful, in the middle of nature.

* Excellent service: very friendly hostess and staff, very neat and clean lodgings, food of a very high (and definitely homely) level!

* Amenities: parking, sauna & jacuzzi (wonderful!), fitness room (great), trekking, horse riding, etc...

This is our second year in this hotel, and it is becoming a regular stopover for us. We're already planning on staying here again next year (2009).

Central location gives easy access to all the 'traditional' tourist locations (Siena, Firenze, Lucca, etc...) and to the places further south and west of Tuscany (Porto San Stefano, etc...)

If a peaceful and restful location is what you seek, then this is the place! Due to the fact that the driveway from the road to the hotel is 1 mile (1.6km) long, a car is a definite must...

  • Liked — extremely friendly staff, excellent food, great lodgings
  • Disliked — leaving...
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Tazkika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Residence Sant'Uberto

Property: Hotel Residence Sant'Uberto
Address: SS n 73 in direzione Siena fino al Km 27,500 | Localita Piloni, 58036 Roccastrada, Italy
Region: Italy > Tuscany > Province of Grosseto > Roccastrada
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Roccastrada
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Residence Sant'Uberto 3*
Number of rooms: 19
Reservation Options:
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Also Known As:
Hotel Residence Sant'Uberto Roccastrada, Italy - Tuscany

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