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brunetduschweine
Warsaw, Poland

Good location but better eat out

Review of Hotel Pegaz
2.0 of 5 bubblesReviewed 12 Mar 2023via mobile
Very good location, just next to the slopes.
Room with old and dirty floor covering.
I don’t understand how do they have four stars
Breakfast was quite good
But dinner !
Trips were just stinking. I order them often and I know what I’m saying.
Then potato pancakes soaked with oil.
Date of stay: March 2023
Trip type: Travelled solo
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Reviews (131)
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1 - 6 of 131 reviews
Reviewed 28 February 2018

1) In every (even non-star Hotel) you can expect, that if an employee harass a guest (like happend that he offered a "private" massage) that he get fired....
Not here ... no reaction for 3 days, than apologize with asking not to public this... not seriously, because the employee was still seen in Hotel and given even the same Sport Courses...
2) Uncomfortable Organisation: Nice to have a pool, but closed from 3 - 4 p.m. at best time after skiing? Very nice coffe-bar, but closed from 5-7 p.m.? Nice fire-side Lounge, but Closes at 10 p.m.?
3) low Standard: Wellness half useable (one special shower not working; ice-production for Sauna not working, Indoor Whirlpool not cleaned / stinky), outdoor pool got Service 2 trimes a week during opening hours, so ou cannot use for 1h), Room need urgent renovation (are not even 2-star-standard) and isolation of walls ...
4) To be fair: Very good Location and very good Food!

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Oliver B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2017

We are travellers that have travelled extensively throughout the world but our stay at Pegaz hotel I Krynica was exceptional in a very negative way.
Pegaz Hotel,in Krynica where we stayed for two nights 11-13 August claims that it is a four star hotel. This rating is absolutely fictitious and false. Besides, the breakfast which was decent, the room was very hot and small without air-conditioning or a ventilator; the furniture and carpeting were seedy, wore out and old. The beds uncomfortable , narrow and low like those in youth hostels. The drainage in the showers was blocked so we had to stand in water while showering and the one small elevator smelled awful. Only one morning during our stay did a receptionist speak English at all. Four star hotel???????
However, what is much more serious is the horrible management of this establishment which is inefficient, unprofessional and completely ignores the needs of its clientele. The first example is the room which we were given. We explicitly asked in our booking for a quiet room as we are an elderly couple. We were given a room a few meters from a public terrace where people sat, drank and smoked till late in the evening.
The next example is something we have not experienced in all our travels. We left the hotel on the 13th. Aug. and when we reached Krakow my wife realized that she had left her phone at the Pegaz hotel. We immediately emailed and phoned asking them to send the phone to Krakow as soon as possible as we were staying in Krakow for three nights. All our mails and the telephone calls made by the receptionists in the Alexander Hotel to the Pegas were answered with refusals by the management of Pegaz to send the phone to Krakow saying that I had to arrange the courier myself ( which I tried to do but was told that they do not work with private people.) On our last day in Krakow someone in the Pegaz management must have come to an understanding of how incredibly badly they had acted and instead of excuses and even lies they had previously made, finally offered to send the phone by post to Prague where we were leaving Europe in a few days. But now there was not enough time to receive the phone and I felt I could not rely on their word so on our last day in Poland we had no choice and drove about between 5/6 hours from Krakow to Krynica and back to Krakow and then left for the Czech republic incurring expenses and wasting a day of our holiday
This is unacceptable for any management of any hotel to act in such a way.

Room tip: in summer the southern rooms are very hot and rooms oppsite terrace very noisy
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Ella A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2015 via mobile

Located just next to the ski lift, all rooms with an excellent view and well maintained, the cuisine is not bad at all and the swimming pool, steam room and sauna with a good standard!

The kids loved the hotel and for sure we will be back soon

Highly recommended

Date of stay: January 2015
Thank TonyWaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 February 2022
Google Translation

Date of stay: January 2022
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 July 2021 via mobile
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Date of stay: July 2021
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tomasz Wołoch, Owner at Hotel Pegaz, responded to this reviewResponded 4 August 2021
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