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“Fantastic relaxing holiday”
Review of Pestana Viking

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Pestana Viking
Ranked #4 of 6 Hotels in Porches
Certificate of Excellence
Reviewed 24 August 2014

Just back from a wonderful holiday - everything was amazing. The facilities, the food, the friendliness and helpfulness of staff, the views from the room and pool area and the weather. we can't wait to go back.!

Room Tip: Request a sea view - its amazing
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
3  Thank diane d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 August 2014

PORTUGUES (ENGLISH VERSION PLEASE SEE BELOW)

Há vários anos que sou cliente Pestana e há alguns anos que não ficava neste hotel mas este ano voltei lá.

O BOM:
- O hotel tem uma localização privilegiada. A vista é incrível (sobretudo nos andares superiores)!!!!
- O staff de forma geral é simpático e eficiente mas…. (ver comentário no MAU);
- As piscinas, o jacuzzi e a sauna são bons mas… (ver comentário no MAU);
- Nunca tive problemas em arranjar espreguiçadeiras (o que por vezes, durante meses de ferias nem sempre é fácil mesmo em alguns “bons hotéis”);
- O Kids Club é super – as minhas filhas não queriam sair de lá;
- Zonas sociais decentes;
- Ginásio com equipamento mais que suficiente;
- Acesso á praia é fácil;
- Suites (tive que ficar em duas) espaçosas, confortáveis e com boas condições mas… (ver comentário no MAU)
- Pequeno almoço e jantar variado mas… (ver comentários no MAU)

Agora o MAU:

- O staff de forma geral é simpático e eficiente mas alguns estagiários que por lá andam deixam muito a desejar;
- Acho um absurdo, em julho, com o hotel fully booked, ter que telefonar para a recepção a pedir para ligarem a sauna - aguardamos 10 a 15 minutos para alguém a vir ligar, depois mais 1 hora a 1 hora e meia para a sauna atingir a temperatura correcta (percebo que tem a ver com a redução dos custos energéticos mas…)
- Embora as suites sejam óptimas, tive o azar de ficar numa (a primeira) onde todos os dias tinha que deixar o exaustor da kitchenette ligado por causa do cheiro a comida. O cheiro é extremamente incomodativo e intenso (o exaustor ajudava e minimizar os cheiros mas não os eliminava totalmente). Segundo a recepção, outros hospedes estariam a cozinhar no quarto mas dado o caracter permanente do cheiro, eu duvido – Pessoalmente, acho que vinham da cozinha!!!
- A comida embora variada, por vezes deixa algo a desejar a nível de qualidade. Apanha-se muito pão que não é fresco (!!!!) O fiambre é do mais “ordinário” possível (!!!!). O café expresso é intragável (e caríssimo!!).
Moral da historia, este hotel poderia ser excelente mas não o é, limito-me a atribuir-lhe um “Bom”. Confesso que os hotéis do grupo Pestana me tem desiludido nos últimos anos e a relação preço qualidade já não é o que era.

ENGLISH

I’ve been a Pestana customer for years and although I hadn’t stayed at this hotel for some time but decided to go back this year.
THE GOOD:
- The hotel has a privileged location. The views are amazing (specially on the higher floors)!!!!
- The staff is courteous and efficient but …. (See comments below in THE BAD);
- The pools, jacuzzi and sauna are good but … (See comments below in THE BAD);
- You can easily get lounge chairs by the pool (which in peak season in not always easy – even at “good hotels” );
- The Kids Club is super – my kinds did not want to leave;
- Good social areas;
- Gym is well equipped;
- Easy access to the beach;
- The suites (I had to stay in 2) are spacious and comfortable but … (See comments below in
the BAD
- Breakfast and dinner has a wide variety of food but … (See comments below in THE BAD)

NOW THE BAD:

- Some of the trainees still have much to learn;
- It’s ridiculous that, in July, with the hotel fully booked, you have to call reception to have the sauna turned on. – You wait 10 a 15 minutes until someone comes then another hour to hour and a half to have the sauna at the right temperature (I realize this has to do with energy costs but com on!!!)
- Although the suites are great, I was unlucky with one of them (the first one). We had to leave on our kitchenette’s exhaust fan on all day because of the terrible food odors. The odors were intense and really bothersome (the fan helped but did not eliminate the odors completely). According to reception, other guests were cooking in their room but to have the odors on a permanent basis, I doubt it – I personally believe the odors came from the hotel kitchen!!!
- Although you have a wide variety of food, sometimes the quality isn’t top notch. Much of the bread is not fresh (!!!!) The ham is very low grade (!!!!). The expresso coffee is horrible and ridiculously expensive - expresso coffee is very important for us Portuguese ;-)

To sum things up, this could be a great hotel but it’s not, at best I will consider it “Good”. I confess that the Pestana group has disappointed me in the past few years the price vs. quality ratio is quite different from what it used to be!

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Paulo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

The only waiter who is friendly and who understands customer service is a very young chap with glasses.
The rest are sullen men who literally do the minimum required. Did not bother eating in the inside restaurant,
Rooms nice and a good size....
However i am dissapointed in this 4 star hotel...if you compare it to a 5 star place just up the road it is seriously lacking...its the staff...
On holiday we want friendly faces serving us not old men who are obviously tired of their job....dissapointing

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank mkimmings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

My boyfriend and I decided on this hotel because we liked that it was close to the beach and was in a quiet location. As it was my first time abroad I did plenty of research and read a lot of reviews, at first I was a little worried as the reviews were a mix of negative and positive. We had a late flight into Portugal and when we arrived the reception staff knew exactly who we were and provided a warm welcome explaining everything we needed to know quickly as he could.

We had room 307 with a garden view. Lovely and spacious, two single beds pushed together which didn't bother us. The bathroom was nice and had everything you needed, new towels and bed sheets changed daily. Kitchenette with amenities (cups, glasses, plates, microwave etc). Our room also could pick up the lobby wifi which meant we didn't need to pay for WIfi. You do have to pay 2 euros a day for the safe (we arrived at 1030pm on the Friday and left 11am the next Friday, however we were charged for 7 days use, which really we didn't which was a little cheeky in my opinion. Only 14 euros I know so didn't really leave a bad impression). Air con worked exceptionally we even had to turn it off at times!

Breakfast was a buffet style, which alternated every other day. There was a station which prepared pancakes, omelette and other extras which was nice, if you managed to get in line before the big rush. Apple juice was very very sweet (that would be the only thing I could moan about not what we are use to, but soon got use to it,) you could have it either in the restaurant area or out by the pool which was a lovely touch. The bar by the pool was a bit over priced in my opinion however we took the thought that we are on holiday and we wouldn't normally pay those prices, nice snack menu which filled us up enough till tea. The bar at night time provided a wide variety of drinks, cocktails, beers, wines, soft drinks. I had cocktails which were all lovely, the staff are really nice and welcoming. All the staff throughout the hotel were all very helpful and work very hard to please all guests in my opinion. The pools was nice and refreshing especially when it was warm!! The jacuzzi, in door pool, sauna and steam room were all a nice extra, the spa was extremely over priced so didn't use it. My only grumble is the towel hut and people hogging sun beds. If you got there any later than 10am you probably won't get a towel and all the decent sun beds are taken. We actually sat and saw sunbeds with towels on for 2+ hours without anyone coming to use them. Even though there is a sign saying no reserving sun beds.

We didn't eat at the hotel restaurant at tea time because we felt it was too expensive and we wanted to explore the area. The bar right next to the hotel was amazing! Loved the cocktails and sangria!! Average prices and the staff were lovely (we even saw a member of staff there with her friends and she made an conscious effort to speak to us and say hello). The Italian down from the hotel as if you are walking to the beach was the best Italian I have ever had!! Expensive but a nice treat, one of the waiters was a bit abrupt and rude but another member of staff also served us who was lovely so that made up for his rudeness). The Indian restaurant a 5-10 minute walk away was also the best curry we have ever had and we had high standards for Indian restaurants! The Italian up the hill from the hotel, yes it looked nice, alright food however the service was a disgrace! We were shoved into a corner and took 30 minutes to be served they were more bothered about cleaning tables to get as many people in rather than keeping the current customers happy! There was 2 snack restaurants up on top of the cliff which were nice and the staff were always friendly making polite conversation with us, we are there a lot for our lunch.

We went the week before the summer holidays in the UK, we had a bed and breakfast deal which was quite expensive to begin with however overall a lovely first time abroad holiday, definitely would come back!!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
9  Thank aliceobrien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

Didn't know what to expect with this hotel given the mixed reviews i had read prior but i must admit i was pleasantly surprised it was fantastic!

Lovely setting with gorgeous views of the ocean, great pools to avail of, rooms where tidy and clean, bar food was simple, tasty and freshly prepared although we did not eat in the restaurant for dinner as we ate out in the restaurants nearby so i cant comment on that.

The only grievance i had was that the 'gym' advertised clearly isn't so much of a gym, its a running machine, a cycling machine and a handful of dumb bells going up to 5kg!! They really should invest in a multipoint machine or even a bench and a few heavier free weights to cater for more exercises/workouts.

All in all though a nice holiday was had and staff where helpful and friendly, the free fruit juice in foyer during afternoon was a nice touch!!!

ps, anyone heading here should head down to the nearest town, literally 10 mins walk when they get bored with the restaurants nearby, we only discovered it on our last night and it was pretty lively with plenty of options.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Hosick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

Stayed in the Pestan Viking , in July fir one week. Most impressed with the staff friendky, efficient and professional. The rooms were very comfortable, clean and ours had a beautiful balcony overlooking the well kept palm garden and the sea. Towels and bedlinen was changed at yiur request, as frequent, as you wished. The breakfast was a buffet type, with a large variety of food, to suit every taste from fresh fruit, yoghurt, continental breakfast, to full cooked breakfast, attended by waiters, who constantly cleared the used dishes. The breakfast could be taken in the spacious restaurant or on tge beautiful terrace, overlooking tge swimming pools, which also were kept very clean, by being attended to, every morning. The ptivate beach, is only a stne throw away, with soft golden sands and stu ning views. The hitel has musical entertainment most nights, a good restaurant , mid priced, and wi fi. For a cgange, there are lots of restaurant choices near by, and 2 supermarkets. A car us necessary, for further exploration, All in all, a very pleasant and relaxed holiday. We wouldn't mind returning to this hotel, again.

Room Tip: Room 412 was an excellent choice, with morning sun and great vuews over the gardens and sea,
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank krummon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Spent 4 nights in this hotel and was not impressed at all. The rooms look okay for a beach hotel, and they were clean. However the isolation of the rooms is horrible, you can hear people on the upper floor dragging the chair in the room, trough the door you can hear EVERY noise coming from the hallway: cleaning ladies pushing the cart, chit-chats, kids yelling, people walking by and all the noise their flip-flops or high heel shoes make, literally everything. So forget about taking a nap or rest in the room during the day. Even in the morning we didn´t need an alarm as we were always woken up by the first people getting out of their rooms.
Breakfast was good but the 3rd day was already boring, not much variety. One day there were cooking fried eggs, another day omelette, another day pancakes as addition to the buffet but the lines were always way too long and kids would go back in line 2-3 times so it would take you forever to get to your turn.
We did like having the breakfast by the bistro at the pool, which has snacks during the day but way too expensive (12€ for a "prego" on bread which costs about 3-4€ in a restaurant/snack bar).

Pool area nice, relaxing (at least until all the families with kids come down).

Wifi is only free in the public area, there is a cost of 1€ per day for wifi in the room, which is not much but at the time of the booking the information was "free wifi throughout the hotel" so that should include the rooms as well.

One positive thing is that we got a twin room and we requested if they could give us a room with a couple´s bed, which they didn´t but housekeeping came and fixed the bed, they joined the two mattresses with Velcro and felt better.
There was air conditioning in the room, also much appreciated.

Altogether, wasnt a bad experience but expected much better for the price paid and certainly wouldn´t come back to the same hotel again.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kisgyopar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Viking

Address: Praia Senhora da Rocha, Porches 8400-450, Portugal
Region: Portugal > Algarve > Faro District > Porches
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Porches
#3 Spa Hotel in Porches
#4 On the Beach Hotel in Porches
#4 Luxury Hotel in Porches
Price Range: £28 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Viking 4*
Number of rooms: 187
Official Description (provided by the hotel):
The Pestana Viking is a 4-star clifftop hotel in Porches-Armação de Pêra, in the Algarve, 2 minutes on foot from Senhora da Rocha beach. It is one of the most sought-after areas in the Algarve and local life is lively year round. The hotel is surrounded on three sides by grand gardens. Palm trees and green grass lead the way to the beach. The outdoor saltwater swimming pool is surrounded by exotic gardens that will help make your holiday unforgettable. The hotel also offers a wellness area with a heated indoor swimming pool, Jacuzzi, Turkish bath and gym, where you can relax and schedule your Magic Spa treatment. For dining and drinks, the Pestana Viking offers two restaurants and a bar. The rooms have views of the sea or the wonderful gardens, each equipped with Wi-Fi and a private balcony. ... more   less 
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Also Known As:
Pestana Viking Hotel Porches
Hotel Pestana Viking
Pestana Viking Algarve, Portugal - Porches

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