I booked a room on the website trivago which brought me to a site called clever hotels.com. I wanted the best of the best as it was a special occasion and it told me the premium room was the best one to choose. It was more expensive than duluxe which obviously meant it was the best room!... The the thing was annoyed me the most was when I rang to confirm our room on the 8th floor(as i read previous reviews only to book 8th floor!) the man on the phone assured us everything was fine and he GUARANTEED us a room on the top floor. However, when we arrived at the hotel a lady with red glasses was so rude and would not put us in the room we requested and paid for! She said the hotel was fully booked and the only room they had was 2nd floor but it was really only partial sea view. Our room was a twin room with 2 beds pushed together which I just hate. It's so uncomfortable and for such a nice hotel it's a shame to put a couple in a twin room! We think she did it on purpose. When we complained she got aggressive and arrogant. We travel Alot and it's always important to have friendly staff In reception. We got dumped in a bad room even though I paid top price. It was so noisy especially at night and there was no iron in the room. I feel like I should have gotten a refund for the actual price I should have paid. It is a stunning hotel but they just seem to rip off the people who pay top price. Will never return and would recommend to pay for standard room and then upgrade in reception instead of the other way around!
- Official Description (provided by the hotel):
- Located in Praia da Rocha beach, surrounded by sea, marina and golf courses, Hotel Da Rocha Suites meets all conditions for unforgettable and peaceful family holidays.158 Suites with balcony, most of them overlooking the sea,fitted a new architectural design, a new lifestyle, a new art of receiving. It also comprises the following facilities: Grand Caffe Bar, swimming pool and underground parking Hotel Da Rocha Suites has its name within! ... more less
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- Also Known As:
- Hotel Da Rocha Praia Da Rocha, Portugal - Algarve