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“Bad experience at this hotel”
Review of Santa Catarina

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Santa Catarina
Ranked #9 of 20 Hotels in Praia da Rocha
Bucharest, Romania
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Bad experience at this hotel”
Reviewed 28 August 2014

This hotel is one of the worsest in the area.
First of all we were assured that we'll have a parking place at the hotel. We didn't. They suggest us to park the car in another location near the hotel, 5 min walking till there. So it's a lie that they can assure you a parking place at the hotel.
Second, when we entered the room a terrible smell welcomed us. That smell persisted in the room for the whole 2 days we stayed there. We think it was for the old furniture in the room . I have attached a photo with this furniture . That smell was also at the at the halls of the 4th floor.
Third of all , the sheets seemed not to be changed or they were too old . We have also a bad experience with the towels. This were old with holes.
Last but not least the cable internet in the room was not working. We told them about this. Someone came to see what's happening but he didn't solved the problem until we left , after 2 days.The wi-fi in the rooms is 0.
I think we have paid more than the hotel actually worth.

Room Tip: We stayed in room no 409.
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Ana-Maria13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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211 reviews from our community

Traveller rating
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39
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5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Belfast, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 July 2014

I stayed here for a week. The room was spotless and cleaned daily. It also had a/c. It was really convenient to the beach and although it is on the main strip there was never any noise at night. The staff were very friendly and helpful. I really enjoyed my stay and hope to be back again.

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank ann m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 July 2014 via mobile

I stayed here for 5 nights. Had a room with balcony and view of the beach. Fridge in the room and a/C and room was spotless and cleaned every day. Breakfast was included and it's fine to start your day. Wifi only available in the sitting room area of the hotel. I have stayed in different places all over Rocha .first time here and would stay again .

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank nasa21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kilmarnock, United Kingdom
Level 4 Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 24 June 2014

Having stayed at the Santa Catarina last October we decided to stay their again this year. We were staying 8 nights from the 1st to the 8th June. The Hotel is spotless and the staff are amazing and so friendly as are all the Portuguese we have met on our numerous holidays to the Algarve. If like us you spend most of the day out and about enjoying the Algarve then this is a great hotel. Although the hotel has no pool it has a great restraint and breakfast area and the rooms are always clean and spotless. Towels are changed everyday and the rooms and hotel always smells clean.
Nothing is to much for the staff and are always very helpful and go out of their way to help guests. The Hotel is also in a great area, easy access to the centre of Praia da Rocha, the beach, the Marina and across the road from the Hotel Casino.
Will hopefully be back soon.

Room Tip: All rooms are good and hotel in is in a quiet area
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
Level 5 Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 15 June 2014

My friend and I booked a room here and the biggest influence when making our choice was the price and location.

On arrival we were too early to book in, so went for something to eat and returned later. Sadly after waiting, our room turned out to be a double and we were booked in a twin room. We were soon swapped to a twin room as required, but the irony is that perhaps the twin room was empty anyway and we had waited for a couple of hours. No matter, the room was spacious and spotlessly clean but the balcony view was of the road and the buildings opposite.

Towels were changed daily and some toiletries were initially provided.

Breakfast was included and ok I guess but eating out was better.

The location is in a quieter part of the resort so there was no late noise to distract from a good night's sleep.

The staff were ok, but when entering the hotel reception or leaving some did not bother to look up and say hello, etc. Others were friendly and helpful.

We immediately reported shortly after arriving that the bedside lights were not working but this was not rectified during our stay.

Wifi reception is not good in the rooms and better in the little lounge at the front of the hotel.

We didn't see a bar lounge and so don't know if there was one to sit and chat over a drink so went out instead. Staff did not inform us of any facilities apart from breakfast times.

There was a restaurant but the menus did not appeal so we dined out every night and didn't bother even going in the restaurant itself to check it out.

Summary:

Spotlessly clean, good value accommodation.

There are lifts so this hotel can accommodate wheelchairs, prams, etc.

No night social scene as far as we could see,

No pool available.

TV could only get one BBC channel and there was no sound available so we gave up immediately.

We would not return here as we like a hotel with a bar lounge where we can chat into the early hours, whilst relaxing with a bottle of wine or cocktails, and chat to other guests before retiring, but the actual room accommodation is fine.

Perhaps there was a lounge bar and we weren't told about it ??

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PrincessCLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kilkenny
Level 4 Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 28 May 2014

This was a return visit. Spacious room, large wardrobe, safe and mini bar included at no extra charge. Staff friendly and helpful. No frills at this hotel but everything clean and serviceable. Plenty of fruit at breakfast.The only thing lacking in the room was a kettle. This is a comment rather than a complaint. Our next hotel was 5 star and we still didn't have a kettle. It is true that there is no facility in the hotel for drink or snacks between meals but with the choice of restaurants in the immediate vicinity it does not present a problem. If you enjoy a good steak I recommend steak on a stone from the restaurant next to the hotel it was delicious. No pool but the Atlantic ocean is across the road.The large bed was a bit hard but perhaps I am getting a little tender in my old age. Without doubt this hotel is extremely good value for money.

Room Tip: sea view room
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank KilkennyPoet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayr, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 May 2014

My friend and I went to Praia Da Rocha from 27/4/14 to 4/5/14. This hotel was excellent for the price we paid. Before we booked we were a not to keen about the look of the breakfast area, but decided to give it a go. When we got there we were pleasantly surprised with the cleanliness and choice available in the breakfast area. We ate in the hotel dining room one night but was very disappointed with the menu. The staff were very friendly and helpful especially the reception staff. The beds were comfortable better than some I have slept in. It was central to Praia Da Rocha and there were plenty of eating places close by, the beach was just across the road. We would go back there.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Low Cost Holidays

Helpful?
7 Thank Liz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Santa Catarina

Property: Santa Catarina
Address: Avenida Tomas Cabreira, Praia da Rocha, Portimao 8500-802, Portugal
Region: Portugal > Algarve > Faro District > Portimao > Praia da Rocha
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 20 Hotels in Praia da Rocha
Price Range (Based on Average Rates): £
Hotel Class:3 star — Santa Catarina 3*
Number of rooms: 69
Official Description (provided by the hotel):
Hotel Santa Catarina Algarve, is a new 3 stars hotel very well located in the first line of the beach (Praia da Rocha) in front of the Casino, at about 4 km from the center of the city and 60 km from Faro's international airport. It has 69 rooms, sea and land view, 6 suits, restaurant, bar, living room, and a panoramic lift with an excellent view for Praia da Rocha. The rooms are all well equipped with balconys, private bathroom, hair dryer, telephone, tv, minibar, air conditioning, heating and safe. ... more   less 
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Also Known As:
Santa Catarina Hotel Praia Da Rocha
Santa Catarina Praia Da Rocha, Portugal - Algarve

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