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“Worst food ever, horrible service”

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ILUNION Calas de Conil
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Worst food ever, horrible service”
Reviewed 6 June 2014 via mobile

We got the all inclusive and it was the worst food ever. Very bad quality, not elaborated. For breakfast the wait until the groups leave and then the bring more and better food. The waiters, and receptionist treated us very badly. Very far away from town. You can not even walk by the beach, since there is only a small private beach that belongs to the hotel.

Stayed June 2014
Helpful?
1 Thank Sara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Confortel G, Gerente at ILUNION Calas de Conil, responded to this review, 25 August 2014
Dear Sara,

First of all we want to say thank you for your time to explain your experience in our hotel. We have checked all your comments to try to improve our services.

When we have groups in our hotel, sometimes, we have special timetables for them to early breakfasts when they make excursions. Maybe was also your case.

Anyway, we understand your disagree and we invite you to make another holyday with us to change your point of view.

Best regards.
Belén Maraver, Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Plymouth, United Kingdom
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 22 April 2014

Stayed over the busy Easter period as a couple. This is a family orientated 4* tourist hotel - ideal if you have kids (we didn't) The hotel was clean, and the staff pleasant, dinner (with wine and beer on tap) was pretty decent considering the price we paid - with an endless supply of Lamb chops and streak fillets. The breakfast was however disappointing for a four star hotel, especially the cooked items.Hot plates to keep the waiting cooked food warm would help.
The pool and the surroundings were kept well and nicely located above a public beach (cove). Conil or Sancti Petri a 10 minute drive. WiFi quick and free in bar/lobby areas. Nice view of sea and pool from room.

Room Tip: Go for the 3rd or 4th floor high odd numbers
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank TheGull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Confortel G, Gerente at ILUNION Calas de Conil, responded to this review, 6 May 2014
Dear Client,

thank you very much for taking the time and trouble to write about our hotel.

We do hope you keep a good memorie about your stay with us even if you found the hotel for families with kids.

We are glad you enjoyed the view from your room.

Belén Maraver, Hotel Manager
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Malaga, Spain
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 March 2014

A very popular efficient and well managed hotel, especially for families with children of all ages.
We requested a quiet room and were very happy with the fulfilment of this request as the public areas were very busy and a room nearby would not have suited us. We had a minor niggle with a mattress in our room which was promptly and courteously resolved. Free internet is available in rooms on requesting a cable from reception. We stayed during a holiday weekend and the hotel was full almost to capacity, so is clearly a popular choice. The restaurant buffet meals were excellent and well managed by the staff despite the huge number of guests in attendance. This is a big hotel with many organised activities but in an isolated location, so we think half board is a wise option to take.

Room Tip: Best to come by car due to its isolation.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank acplgrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Confortel G, Gerente at ILUNION Calas de Conil, responded to this review, 4 March 2014
Dear Guest,

We always welcome feedback from our Guests and we are delighted to read the positive comments like yours.

We appreciate the fact that you found Confortel Calas de Conil as a very good option to stay in. Also I would like to thank you for your kind comments about our personal and about our buffet meals.

Yours Sincerely,
Belén Maraver, Hotel Manager
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Dublin
Level 4 Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 August 2013 via mobile

Booked here from 10-17 August 2013 and from its description on booking.com and the price €1600 - I expected a decent hotel. The hotel is nicely positioned, with pool, beach etc but it is run as a bargain basement two-star facility. If you want somewhere to bring a gang of kids - happy days, if you want somewhere quiet and intimate as a couple, then forget this place. Several times per day there is a microphone and PA system used by the pool, to do some pool dancing exercise...great if that's what you like and you're very poor of hearing but for those who might like to sit and read or relax then this will certainly kill that. How loud is it.....well loud enough to hear in the bathroom of the bedroom, with all doors closed and believing your tv has just turned on full blast! We booked a sea-view room with double bed and that's what we got. The room was modest in size but with a ting balcony which had no shelter or space even to put an umbrella for shade. The room was air conditioned but in the height if summer the aircon was barely able to overcome the solar gain on the window. The breakfast was included for our stay but it's a very low grade buffet, yellow-pack cereals, limited fruit, artificial orange juice. Wifi is only in reception and runs at about 200kbits/sec, ie good enough for email and light browsing only, there is "internet" in the rooms supposely but its a LAN connection point which would work for a laptop perhaps but useless fir tablets and smartphones. Bottom line, as I said great if you to pile a heap of kids into the room but if you're coming as a couple and expect quality you'll be severely disappointed. If we'd paid €1000 less for the week we might say you get what you pay for but for this money versus quality of food, environment....it's frankly false advertising in my view!

Stayed August 2013, travelled as a couple
Helpful?
2 Thank DublinFjk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
confortelhoteles, Gerente at ILUNION Calas de Conil, responded to this review, 19 August 2013
Dear Guest,

First of all we would like to express our gratitude for your visit and for dedicating your time and effort to write this review. We are glad to may learn from your experience and take your vision into account to achieve maximum adaption to our guests needs.

Regarding your opinion about the pool, we will share your comments with our entertainment team and we will try to take the necessary corrective actions. Anyway, we are almost a family hotel where we have a lot of kids and it’s necessary to do activities for all of them and their parents. Normally, our guests spend many time in our facilities and love if they can fun their selves.

On one hand, if you want to be on a relax environment, in the morning we have music just 20 min. and the rest of time you are in a calm atmosphere. We are disappointed to read that we had not met your expectations on this occasion.

On another hand, we would like to express our sincere apologies for not living up to your expectations regarding the food opportunities which you encountered. Fortunately, we usually don't receive complaints about our food but, in any case, we truly appreciate all reviews from our guests, your comments hold greater value for us and will help our hotel in providing our guests with service excellence.

In reference to the room we gave you, we assigned a sea view room such us you have booked. All our standard and sea view rooms have the same size, except superior rooms. In the moment you made the reservation, you could have compared we have different kinds of rooms, such as junior suite (42 m2). We would have liked to know that opinion during your stay and offer you another options.

Finally, let me apologize if the level of service you received was not what you expected. We welcome your comments and we take care of them all.

Kind regards.


Estefanía Crespillo Ríos
Relaciones Públicas
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Malaga, Spain
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 July 2013

We visited this hotel the over weekend of June 28-30, 2013 and were generally disappointed in the quality of the hotel. This is a hotel overrun by families on all-inclusive trips. I regret having booked it. The hotel is built to save money, using low quality materials. The beds were cheap and uncomfortable (unless you enjoy feeling springs underneath you), the TV was tiny, the toilet flush was broken, the room was dark, the pool was a mix of swarms of families, screaming children, and loud radio music playing. The food quality was poor (luckily we did not book dinners), we had to queue for breakfast due to the large amounts of all-inclusive visitors. The internet connection was only accessible in the common areas of the hotel, not the rooms. On top of this, it regularly quit, requiring the staff to reset it about every 10 minutes. The pool was nice, when you submerged yourself enough to stop hearing the music and screaming. The shower was hot and comfortable. We have stayed in 4-star hotels all over the world, and were quite disappointed with the stay at Confortel. Unless you are a family looking for an all-inclusive package deal surrounded by hundreds of other families on the same package, we strongly discourage this hotel.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
confortelhoteles, Gerente at ILUNION Calas de Conil, responded to this review, 9 July 2013
Dear Guest:

Thank you for staying with us and for taking the time to share your comments with us. I am embarrassed to read your posting with respect to your recent stay; let me apologize if the level of service you received was not what you expected.

We would like to express our sincere apologies for not living up to your expectations regarding the food opportunities and our staff, which you encountered.

On the other hand, our guest normally are families. This is the reason that the programs and activities are approached, over all, to them.

We truly appreciate all reviews from our guests, your comments hold greater value for us and will help our hotel in providing our guests with service excellence.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gibraltar
Level 4 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 June 2013

Just come back from staying at this hotel between 15th and 17th June. When choosing this hotel I had read that the food there was average at best. Having bento numerous hotels before in the area I can confirm that to all readers that the food was abundant, with good choice an tasty. I decided to go for all inclusive because the difference between this and half board was only a few pounds difference. All inclusive in this hotel allows you to have drinks all day and between 5-6 pm they serve their "merienda" which consisted of cold meats and fairy cakes [ice creams and crisps for the children are not included in the deal] The hotels facilities are good, a beautiful pool which can be crowded at weekends. The hotels has direct access to a public beach. For the tourist travelling from abroad beware.... you will require to hire a car if you want to move around. The bedrooms are of a good size, are clean and the décor is new [I stayed in room 4036]The hotel has paddle courts and activities during the daytime for the children. It states it has a gym but on visiting it was very little equipment and of very poor quality. All in all a good family hotel.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maurice1001_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 April 2013

I visited the hotel last summer and it was a good hotel with good facilities. The best, was the pool area and the closeness to the beach (right in front of it). It also has a spa. We had an all inclusive meal plan and it was ok. You have access to all the meals and is not very varied, but good enough. We had a room with an ocean view. It's a little more expensive but this is what made it perfect, so I strongly recommend it. Overall good hotel, great for summer vacations!

Room Tip: Pick the room with a view!
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cuegar84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ILUNION Calas de Conil

Property: ILUNION Calas de Conil
Address: Urb. Cabo Roche s/n, 11140 Conil de la Frontera, Spain
Region: Spain > Andalucia > Costa de la Luz > Conil de la Frontera
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Conil de la Frontera
#5 On the Beach Hotel in Conil de la Frontera
#7 Family Hotel in Conil de la Frontera
Price Range (Based on Average Rates): £
Hotel Class:4 star — ILUNION Calas de Conil 4*
Number of rooms: 295
Official Description (provided by the hotel):
Enjoy Cádiz like never before, surrounded by nature in our 4-star hotel, ILUNION Calas de Conil. With views of the most beautiful cliffs of the north coast of Conil, it is a unique hotel in a privileged location, between Fuente del Gallo and Roche residential complex. Wake up each morning to the murmur of the sea, and enjoy a unique summer just a few metres from the beach in the waters of these pure, sedate, intimate and welcoming coves. Hotel ILUNION Calas de Conil has 295 fully refurbished rooms, fitted with all conveniences necessary to ensure an unforgettable stay. Choose from the wide range of room categories to find one that best suits your holiday needs: With sea views or overlooking our interior garden, all rooms have been carefully designed and equipped to ensure your comfort, luminosity and convenience. Your stay at ILUNION Calas de Conil comes with a wide range of services and facilities for you and your family to enjoy: Outdoor swimming pool, indoor swimming pool (chargeable), our beauty treatments (chargeable), leisure area and children's entertainment. Keep up your favourite sports over the summer! The hotel has paddle tennis courts and a range of sports activities led by trained instructors. Discover the area around our hotel in Conil de la Frontera: Southern cuisine and a wide cultural offering in nearby towns; pleasant nature walks; watersports such as windsurfing and kite surfing for the most intrepid; and extensive golf courses which even the most demanding players will love. ... more   less 
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Also Known As:
Confortel Calas De Conil Hotel
ILUNION Calas De Conil Conil De La Frontera, Spain - Costa De La Luz

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