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“Exceptional staff” 4 of 5 bubbles
Review of Intertur Hotel Hawaii Ibiza

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Intertur Hotel Hawaii Ibiza
Certificate of Excellence
Kirkcaldy, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Exceptional staff”
4 of 5 bubbles Reviewed 17 July 2014

Just back, lovely holiday in hotel with so nice staffing every area. Rooms lovely but unfortunately our room 320 behind the tree!! Please look at the photos and you'll see what I mean. This gave a sea view through the branches. The lovely receptionist did offer me a change to the 7th floor but I decided not to move as it was easier to walk down 3 floors only if we could not get a lift. Food is ok but repetitive, there are plenty of sun loungers on the terrace, it was hilarious to watch one lady in her rush to get 'her' four loungers at the entrance to the pool area every morning 8am, I ask you get a life!!! My only small small issue was I wish the loungers could have had a back rest so you can sit and read better instead of being flat. To sum up this hotel is very good in a nice quiet area , lovely clean rooms and staff this hotel should be proud of.

Room Tip: Room not behind the tree please !!
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Avril G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, 1 August 2014
Dear Avril G. Thank you for your review and for choosing our Intertur Hotel Hawaii Ibiza for your summer holidays. We are pleased to know that you had a lovely stay in our hotel and to hear that our staff was always exceptional.

On the other hand, we take note of your comments about the variety of the food and about the sunbeds (more adjustable). All your comments are always greatly appreciated to improve our services and facilities.

We are looking forward to seeing you again very soon.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,850 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (446)
Date | Rating
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  • English first
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English first
Aberdeen, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

This hotel is lovely, so up to date and friendliest of staff apart from once receptionist who was a right moody mare but you didn't have to see her much.

Rooms-
I'm not a snob but I do like a clean room when I'm away from home and I wasn't disappointed it was so clean and up to date and the view was incredible. We were room 518 and me being scared of lifts meant I had to climb 5 flights of stairs which was a bit of a bummer but probably did me well with all the food I ate!
The air conditioning is really good but only really noticed at night my advice is leave your curtains shut during day as room gets warm! And leave it on setting 2 over night as 3 makes you freezing come 7 am lol.

Food-
A lot of the food is fab although it was a bit repetitive but not bad. I would say there was more variety at lunch than supper so I always had a big lunch. But plenty to eat and the deep fried veggies were also fab!!

Entertainment - for me being 18 and on a family holiday with my partner as well I wasn't really one we could go out clubbing on so we stayed for entertainment which wasn't anything to get excited over but enough to keep you going during the night. There was one act who we're drag queens and mimed to songs which I thought was awful but can't complain our choice to stay and watch.

pool-

It is a mad rush it sunbeds but the ones up the stairs are usually picked later so grab them as quieter and you don't get splashed by kids.

The only big pain I had was we were out of our rooms at 12 there was a room to put your suitcase in but only a small dirty shower to wash in so they booked us into the hotel Neptuno across the road for 34 euro to freshen up by god DONT WASTE YOUR MONEY!!! Hotel looks like a prison , the shower was nothing more than a wee pipe coming out the wall the towels were stained and grubby there was squashed flies all over the wallpaper that was hanging off, shower curtain all grubby and still sand and god know what else in the bath!! The room stank ans the floor was covered in what looked like mud and marks I don't even want to know about!! But not a fault to the interur just Dinna waste your money

Overall lovely place to stay and would go back!

Room Tip: Higher the room better view
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  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank dontreallytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, 1 August 2014
Dear dontreallytravel. Thank you for your comment. We are glad to know that you had a lovely first holiday in our Intertur Hotel Hawaii Ibiza. We are also glad to know that you enjoyed your stay in one of our newly refurbished rooms.

On the other hand, we take special note regarding the need of increasing the variety of the food and the need of improving the courtesy room of our hotel. All your comments help us to improve our services.

We hope you give us the chance to accommodate you again.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sheffield
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

been here 4 times know just love it family holidays age group this year 4yearsto 84 years everything from the new upgraded rooms to food cleanliness staff and location i wouldnt stay any wear else in ibiza the kids were given a choice and all chose the hawaii never disapointed will be back. my mum is 84 and the location is ideal for her and the 18year olds ideal for them cant fault it will be back

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank christine w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, 1 August 2014
Dear christine w. Thank you very much for you review. It's a pleasure for us to hear that every service and facility of our hotel was to your completely liking and satisfaction. We will forward your comment onto our staff!

We cannot wait to see you again.

With regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 15 July 2014

Back this year, with husband, granddaughter and grandson end of June. Shock when we booked in though, room 714 and I am terrified of heights. Since there were no other rooms available, we moved in and I have to admit it was great; wonderful view, nobody scraping furniture above you and that floor was peaceful.
The rooms have been done up very nicely but I was disappointed with the old bathroom. It really lets it down. Loved the fridge.
The food once again was good but not as good as last year. I know there is a limit to salad veg but I would have appreciated a greater variety of accompaniments other than cold meat and cheese. Some tuna or boiled eggs perhaps. The dining room staff were excellent as usual and there were some nice wines for sale as well as the house wines. The food on the Spanish night was amazing.
We did enjoy the entertainment. We are on holiday to unwind and relax. If you want London Palladium - go there.
I do agree with the concern about the side gate to the pool being open. Anyone could wander in and also kids could wander out. Last year this was closed when we were there and being there as a family we felt it was safe for a 12 and 9 year old.
Other than these issues, we enjoyed our stay and are looking forward to seeing the hotel upgraded next year. Many thanks to all the staff for another great holiday.
Once again we were All Inclusive but we did go out for lunch and a dinner.

Room Tip: Try the 7th floor!!!!!
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bluelalka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, 1 August 2014
Dear Bluelalka. Thank you very much for your review. We are glad to hear that you enjoyed your third stay with us. We take note regarding all your comments about the selection of food offered in the restaurant. We will do our very best to improve it in the future.

On the other hand, regarding the side gate in the pool area, please be advised that it is closed but not locked during the day (as last year) this gate is only locked during the evening and night when the pool area is closed. We take note of all commented about it in order to investigate and improve the security of our establishment.

We are looking forward to seeing you again next year when the hotel is completely refurbished!

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Stayed at this hotel for 10 days and found it to be a great hotel, we paid for a premier room with a sea view and it was fab the room was very comfortable with comfy beds and a fab bathroom. We found the meals to be really good too. Not English meals but you could always get a good mix and eat pizza nuggets and burgers and chips.Or you could eat paella and fish freshly cooked, Giant Prawns and Salmon on certain days. Lamb was delicious and the staff were all very friendly and helpful especially the lovely friendly and polite lolli. Reception staff were always helpful and friendly. The evening entertainment was ok they did try different acts and ask for your opinion some were good some were ok, The sunsets sat in the hotel were as magnificent as the ones across the bay at Cafe Del Mar and Cafe Mambo, just a shame we sorry to upset parents but had to listen to the nightly mini disco just as the sun was setting pity the mini disco couldn't be earlier or some place else(Although the 2 compares were good fun). Paco and pepe were very helpful in deciding which cocktail to have. We also upgraded to all inclusive as it worked out cheaper and had a good selection of drinks. We found this hotel in a great location, great food and service, and very comfortable and clean maid marie was very good too.

Room Tip: We had a Premier Room which had fab views but no sun only very early in morning.
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lorraine140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, 5 August 2014
Dear Lorraine140. Thank you very much for your review. We are glad to hear that you had a great holiday in our hotel and to hear that our staff was always friendly and helpful. We will forward your comment onto our staff.

We are looking forward to seeing you again in the near future.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

Just returned from holiday, the rooms are fab,very clean, the food is amazing and you will not go hungry.Bottled beers at lunch and your evening meal,wine by the bottle,fish is plentiful to. The Spanish potatoes were lovely, I do not normally eat that much on all inclusive,but here I did, put so much weight on, ha ha.As other reviews most of the staff were very polite and very helpful.Would definitely recommend this hotel and it's location.

Room Tip: we were on the fourth floor as I requested, our friends were on the seventh, so both very nice, room...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stephanie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, 5 August 2014
Dear stephanie I. Thank you for your comment. We are pleased to hear that our newly refurbished rooms were to your completely liking and to hear that you enjoyed our All Inclusive programme.

Thank you for recommending our hotel and we are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 14 July 2014 via mobile

Just back from Ibiza, another great holiday at the Hotel Hawaii, once again we enjoyed the great service from Paco and all his wonderful staff thanks again Silvia for the lovely room and the bottle of bubbly on anniversary!!. The new rooms were really nice, the food was great again loved the Mexican night, looking forward too next years 4star upgrade.

Stayed July 2014
Helpful?
2 Thank Johnjue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, 5 August 2014
Dear Johnjue. Thank you very much for your nice review. We are pleased to know that once again you enjoyed your stay with us and to hear that you found nice our newly refurbished rooms.

We cannot wait to see you again next year when the hotel will be completely refurbished to a 4 star standard.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Intertur Hotel Hawaii Ibiza

Property: Intertur Hotel Hawaii Ibiza
Address: Calle S'Embarcador, 07820 Sant Antoni de Portmany, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Sant Antoni de Portmany
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Sant Antoni de Portmany
#2 Family Hotel in Sant Antoni de Portmany
#4 Romantic Hotel in Sant Antoni de Portmany
Price Range (Based on Average Rates): £
Hotel Class:4 star — Intertur Hotel Hawaii Ibiza 4*
Number of rooms: 210
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Ibiza is an all-inclusive hotel in Ibiza, with bed and breakfast, full-board (includes breakfast, lunch and dinner. Beverage not included) and half-board (includes breakfast and dinner. Beverage not included) acommodation in the bay of San Antonio, a perfect place to enjoy your holidays with your family at the best rate. Our hotel in Ibiza is set by the sea on Es Puet promenade, and it offers fantastic views and unforgettable sunsets in Ibiza. With unique rooms with terraces, entertainment for children, ample buffet and exceptional personal attention, the Intertur Hotel Hawaii Ibiza is a perfect place for families and for romantic holidays in Ibiza. Book now our hotel in the bay of San Antonio, near Es Puet, and enjoy Ibiza the best way! Check-in time: 14:00 Check-out time: 12:00 ... more   less 
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Also Known As:
Hawaii Ibiza Hotel
Hotel Hawaii Ibiza
Hawaii Hotel Ibiza
Intertur Hotel Hawaii Ibiza Spain

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