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Intertur Hotel Hawaii Ibiza
Certificate of Excellence
Reviewed 17 August 2014

Had some concerns before I went but these were forgotten after I arrived.

Hotel :- In a perfect position, Clean & Comfortable. Premier room I was allocated was well maintained & Clean. Daughters room was Premier but she did have some issues with the stocking of some of the Tea/Coffee items & the odd gripe about towel changing but this did not affect her stay. Her husband 4 Year old daughter also shared this room. My room had my wife & 10 year old grandson. We stayed on floors 5 & 6 not a problem but the lifts do need to be upgraded as they were slow & sometimes unreliable.

Food :- Always something to choose from Meat,Fish, Vegatables, Salads & a selection for children. Yes it can seem repetative but you have to remember that the hotel has to cater for many different tastes & some people will not always think they are getting the food they want but the hotel does provide an adequate menu. I think the dining room would benefit from having a self service for drinks rather than having a drink delivered to you table as you could not always get a second drink & sometimes you do need an extra drink with your meal. I never experienced any problems with queues at meal times & the hotel was full when I was there.

Sunbeds :- Yes this was a bit of a problem if you wanted a bed by the pools. I don`t normally queue for sunbeds but on this occasion I did to guarantee that my 4 year old grandaughter was able to be supervised in the pool. I can justify being first in the queue by the fact that when she arrived she had to wear a life vest & arm bands as she was a none swimmer but after the two weeks she could swim a little & was jumping in the pool without any aids. There did not appear to be a problem getting a sunbed on the sun terraces.

Entertainment :- Abi, Benjamin & Martina are terrific at what they do organising the daytime activities & hotel run kids club without being too pushy for those who do not want to join in. I joined in & met so many nice friendly people that this made the holiday even better. Evening entertainment was as expected Low budget but watchable. Hotel could do with a better range of play things for younger children as the play park at the moment is just about non existent. You can step out of the hotel onto a very safe shallow beach that is suitable for children to play.

Staff :- Majority of these were friendly enough but you did get the odd grumpy one but if you were pleasant toward them they would respond back.

Drinks :- All inclusive were of an inferior quality to the branded drinks & the branded ones did come at a price. However I must say that I did not have to leave many of the All inclusive drinks on offer.

In conclusion :- A wonderful stay & I would have gladly stayed longer if possible. The hotel is to undergo some changes over the winter to bring it up to a 4 star establishment but not to the detriment of what they have at the moment. I HOPE .Would I reccomend this hotel YES definately even with children.

Room Tip: Upper floors, bay view for watching sunset
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  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
7  Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this reviewResponded 10 September 2014

Dear John M. Thank you very much for your review. We are glad to know that you had a wonderful holiday in our hotel and to hear that you recommend our hotel on Tripadvisor.

We take note of all points that need to be improved (lifts, children entertainment...) and we will do our best to improve them.

We are looking forward to seeing you again when our hotel si 4 stars.

Best regards
Intertur Hotels Team

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1,209 - 1,215 of 2,114 reviews

Reviewed 16 August 2014

We arrived early morning and within an hour the very pleasant reception had the room ready for us, so we checked in about 10:30. We had a room for 4 (2ad+2ch) with a sea view. The rooms have recently been refurbished and we were very happy with the cleanliness and size and features of the room (we were surprised as the rooms we saw online were the old/tired decor). Beds comfy/towels changed every day if required. We we by the lift and stairwell and didn't notice too much noise. Food - great selection and presentation from breakfast, through lunch and dinner and snack time. To be honest after 10 days any AI would seem a bit samey, but the quality was great. Drinks - all local beer, wine and spirits are in, and the kids had ice cream, lollies and slush's etc. Staff - mostly very friendly from reception, chamber, bar and waiters. Entertainment - finished at a reasonable time 23:30, and something for most people. Animacion team did a great job throughout the day. Beach - right on your doorstep, close enough to get drinks. Sea was beautiful and pedaloes and ringos available. Pool - small, and not many sunbeds next it (1 deep) so get up early if you want a spot. We managed to get a spot every day on the balcony so no worries and spent time at the beach. Location just away from the Sunset Strip and West End (20-30 minutes), but loads of bars and shops on the way. The other direction there are shops and bars. There are plenty of outlets for all types of water sports and activities and Wednesdays you can get in the Ocean Beach Club round the corner for free. Understand there is a big refurb during the winter which will see improvements to the pool, reception, dining and include a chill out area to watch the sunset. Wifi is 24€ pw, but is not very good. Great location and base for Ibiza, probably more for families than couples or singles.

Room Tip: ask for a sea view
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  • Stayed: August 2014, travelled with family
    • Value
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5  Thank marky_boy_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this reviewResponded 9 September 2014

Dear marky_boy_uk. Thank you very much for your review. We are really happy to hear that you had a nice stay in our hotel and to hear that you were happy with your newly refurbished room.

On the other hand, we take note regarding the need of increasing the variety of the buffet. All your comments help us to improve all our services offered.

We cannot wait to see you again.

Best regards
Intertur Hotels Team

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Reviewed 16 August 2014 via mobile

Just come back from staying at the Hawaii cannot fault it at all. Location was great you could either swim in the pool or take a very short walk to the sea which is clear and shallow. The staff at the hotel are so friendly never saw one without a smile especially the entertainment staff Abby and Benji who work hard to get you involved in the games. Rooms where clean and light they have been refurbished the only criticism would be there should be tea making facilities in each room. I would recommend any family to stay here I was with my husband and 11 yr old son and friends who were with their kids 14 & 10 we all had a great time thank you to all at hotel Hawaii .

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Jackie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this reviewResponded 9 September 2014

Dear Jackie H. Thank you very much for your review. We are glad to hear that you had a Brilliant family holiday in our hotel and to hear that all our staff was always friendly. We will forward your comment onto our staff but especially onto Abbi and Benji.

On the other hand, we take note regarding your comment about tea and coffee making facilities in all rooms. All your comments help us to improve in the future.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team

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Reviewed 15 August 2014

I can totally understand why people keep coming back to the Hawaii. We stayed there with 30 others of our guests who had come over for my wedding and I was a little bit apprehensive about an all inclusive. The rooms were amazing! and the alcohol was excellent too. The staff in the bar and the restaurant were just a pleasure to be around, Inci,Pepe, Oscar, Chico, Francisca to name but a few, I couldn't have asked for better service. The cleaners were great! The lifeguard is always present at the pool and did step in when there were unruly people misbehaving, but wasn't over policing the pool. It was cleaned everyday and my only thing would be it was a bit small, but saying that, it was a lovely pool which was nice and deep. The only reason it has a 4/5 is because of the receptionist with the glasses and short hair,(I didn't get her name) but she was REALLY rude and unhelpful. My husband and I needed to get into Cala Tarida for 10am, and asked about the bus, and she told us to walk around the whole bay to the bus station to get the bus, when we did this and got late for the bus, we realised the bus stopped right outside the hotel which really annoyed me. On the day of us checking out she was rude to half of our guests who were elderly. She didn't make allowances for some guests who might get nervous when checking out and was quite rude to them. The rest of the reception staff were great! and were friendly and helpful. The security guard at night time was amazing too and just a really pleasant person, we had a few guests fly in later than us and late at night and he led us down to the restaurant so they could get some snacks. All in, I would totally come back to the Hawaii as would the rest of our guests. We look forward to seeing you next year!

Room Tip: most rooms have a sea view, but the higher the room the better the view. We had a premium room which...
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  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
4  Thank Rav H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this reviewResponded 9 September 2014

Dear Rav H. Thank you for your comment. We are proud to hear that you and all your party enjoyed your stay with us. We will forward your comment onto our staff.

On the other hand, we take special note regarding your comment about the receptionist who was rude. As customer service is the most important service in our hotel we will investigate what you mention and we will take all measures needed.

We are looking forward to seeing you again in the near next year when the hotel is 4 stars.

Best regards
Intertur Hotels Team

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Reviewed 14 August 2014

What a lovely hotel this is! Just returned from an 11 nights AI stay, holidaying with husband and 2 sons (17 and 22). Very pleased with our room, classed as a Premium (for a small amount extra) with amazing views across San Antonio. We were on the 7th floor and it was great to sit on the balcony early evening and have a birds' eye view of the Ocean Beach Club, where all the beautiful people party and pose, and the coast going round to San Antonio with all the yachts, boats, colour and lights. The room was spotless and the maid friendly and efficient. The food for breakfast, lunch and dinner was plentiful and tasty and the personable staff were polite and on the ball bringing drinks and clearing plates away. Bit of a joke around the pool with the sun beds (race to get them at 8.20am precisely when the chain is removed to allow entry to throw towels on to reserve beds) but there were usually beds elsewhere if you didn't feel up to the stress. Evening entertainment was not always to our taste but the atmosphere was great and even though it is high season we were always able to get a table to watch. We have had a great holiday because the hotel has an amazing location, most of the staff are cheerful, friendly and efficient, the rooms are good, the food is hot and quite varied and it has a personal feel because it's not too big. My only criticisms would be: 1) the size of the pool and pool area - although it is right by the beach where there is plenty of space/sun beds to hire 2) there's no snack bar near the pool, unlike many other AI hotels we have been to 3) I wish the entertainment had gone on for longer in the evening - it finished about 11.15pm in line with the end of AI drinks at 11.30pm. However, I would still consider returning, especially as the hotel is making improvements over the winter to become a 4 star. I just hope the Hawaii remains as friendly and personal as it is now.

Room Tip: Premier rooms on the top floor have amazing views
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
5  Thank Sciatical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this reviewResponded 9 September 2014

Dear Sciatical. Thank you very much for your review. We are glad to hear that you were pleased with your Premium room and to hear that you liked the food served during meals at the hotel.

On the other hand, we take note of all "criticisms" mentioned in order to improve our services. However, please be advised that we close the bar at 23:30 due to our hotel is above all focused to families with children so we want to guarantee the rest of all our guests.

We are looking forward to seeing you again next year when the hotel is completely refurbished and redecorated to a 4 star standard.

Best regards
Intertur Hotels Team

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Reviewed 13 August 2014

This was our 6th time back at the hawaii intertur Ibiza and it was amazing as usual,especially the staff,couldn't do enough.the rooms have been updated to lovely aqua and white colours,so fresh looking,only bugbear is not a lot of space for clothes in the room.the good was amazing as usual and oscar,Pepe and Monica couldn't do enough for us.we will definitely be booking again for next year when there will be more refurbishments happening.definitely would recommend this hotel,great staff and great location.lookout for Abby the entertainment manager and Benjamin.cant wait til next year

Room Tip: Definitely a seaview room
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank lgraham74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this reviewResponded 9 September 2014

Dear lgraham74. Thank you for your review. We are pleased to hear that you had once again you had an amazing stay with us and to hear that you liked the new look of our newly refurbished rooms. On the other hand, we take note regarding the need of more space for clothes. All your comments are greatly appreciated.

We cannot wait to see you again next year.

Best regards
Intertur Hotels Team

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Reviewed 12 August 2014

Returned after 10 years. Was better than ever, stayed in the newly refurbished rooms and they are stunning with a fantastic sea view. The hotel is in a great location especially if you want to watch the sunset.
Was very pleased to see Abby was still there. Him and his sidekick benjy made the games fun. Food was really good. I am a fussy eater but could always find something to eat.
The only downside to the hotel was the sun loungers. They aren't multi positional, Not a problem for many But I would have liked to sit at times.
Would love to go back!

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Sanddmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this reviewResponded 9 September 2014

Dear Sanddmc. Thank you for your comment. We are really proud to hear that after 10 years in our hotel you decided to return and to hear that this time was even better than first time. We will forward your comment onto our staff.

On the other hand, we take note regarding the sunbeds. We take note in order to improve them in the future.

We are looking forward to seeing you again when our hotel will be 4 stars.

Kind regards
Intertur Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Intertur Hotel Hawaii Ibiza

Address: Calle S'Embarcador, 07820 Sant Antoni de Portmany, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Sant Antoni de Portmany
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Sant Antoni de Portmany
#4 Romantic Hotel in Sant Antoni de Portmany
#4 Luxury Hotel in Sant Antoni de Portmany
Price Range: £44 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Intertur Hotel Hawaii Ibiza 4*
Number of rooms: 210
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Ibiza is an all-inclusive hotel in Ibiza, with bed and breakfast, full-board (includes breakfast, lunch and dinner. Beverage not included) and half-board (includes breakfast and dinner. Beverage not included) acommodation in the bay of San Antonio, a perfect place to enjoy your holidays with your family at the best rate. Our hotel in Ibiza is set by the sea on Es Puet promenade, and it offers fantastic views and unforgettable sunsets in Ibiza. With unique rooms with terraces, entertainment for children, ample buffet and exceptional personal attention, the Intertur Hotel Hawaii Ibiza is a perfect place for families and for romantic holidays in Ibiza. Book now our hotel in the bay of San Antonio, near Es Puet, and enjoy Ibiza the best way! Check-in time: 14:00 Check-out time: 12:00 ... more   less 
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Also Known As:
Hawaii Ibiza Hotel
Hotel Hawaii Ibiza
Hawaii Hotel Ibiza
Intertur Hotel Hawaii Ibiza Spain

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