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“Great holiday.... but..... ”

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azuLine Hotel Pacific
Reviewed 6 August 2014 via mobile

Arrived in the morning for our reps to tell us that we couldn't check in till 1 o'clock be chase the rooms were still being cleaned. Our reps then started to tell us abit about themself and showed us a couple of things we could get up to on our holidays. Me and 2 of our friends decided we would book two things which came to (€75) which is really good.. Then to be told loads of different times of when to meet in reception. After our reps had spoken to us it was 1 o'clock and asked at reception of our room was ready which it wasn't but everyone in the hotel had checked in. They told us half a hour, went back after half a hour to be told 15 mins, went back after 15 mins to be told half 2!! Finally we checked in to our 3 bed room, which wasn't very big and was a struggle to find anywhere to put our suitcases. A few days into the holiday we went down into reception to meet for our first event with the reps which we were told meet at 7 in reception. We came down at 6:55 and to be told they had left at 6:50. We complained to the rep and said he would do something about it which he never!! So if anyone is going to this hotel in 18-30s do your own thing and don't listen to the reps as they aren't even in the hotel when they are meant to be.. Oh and our flight times weren't even put up till 9 o'clock the night before. Other than that fab holiday!!!

Stayed: August 2014
1  Thank Rachael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Pacific, responded to this reviewResponded 14 August 2014

Dear guest,

Thank you very much for the valuable time you've spent in sharing your comments through TripAdvisor.

We would like to apologise for the inconveniences caused at your arrival. We go through these to learn how we can make the stay better for future guests.

We sincerely appreciate your feedback and we hope you choose azuLine Hotels for your next visit to Ibiza.

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196 - 202 of 555 reviews

Reviewed 5 August 2014 via mobile

Visited the hotel pacific in July this year. First impressions were good, our room had a pool view and was nice and clean. Only thing was there was only 2 sockets which was a little bit of an issue when we wanted to listen to music while getting ready. Loved the pool and there was lots of sunbeds. Food was pretty average but wasn't expecting it to be amazing as we hadn't paid a lot for the holiday anyway.

Hotel is in a great location for people who have come to ibiza for the nightlife!! You could see the 2 clubs Es paradis and gatecrasher from our balcony they were that close, but not so close that it was noisy. The west end was a short walk away and the bus station that you use to get to the major clubs is the end of the street.

Think the only downsides of the hotel is firstly we came back to our room on 2 separate occasions to find our towels had been removed but not replaced. The first time it happened it took 3 trips and several hours before we got some. Was extremely disappointed, the staff just didn't seem bothered and just said they'd make a note of it. Wasn't until I went down the 3rd time fuming that it was sorted and this was only because a woman who I assume was the manager overheard me complaining and told the man I was talking to to sort it himself! The other issue I had was general staff attitude, none if the staff looked like they wanted to be there, there was no conversation or any smiling. It would have made a nice touch.

Overall, ok hotel, great location, could have been made better by the staff being more friendly.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Rach1389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Pacific, responded to this reviewResponded 14 August 2014

Dear guest,

We would like to thank you for choosing us as your holiday hotel as well as the time spent to send us your comments. Your opinion is very important to us and we thank you for sharing it, this way we will be able to further improve the services and facilities of our hotel.

We are glad to hear that our location exceeded your expectations and our facilities were to your liking. Regarding our staff, we apologize for the discomfort that a specific behaviour could cause you and ensure you that the hotel managers have been informed.

We hope having once again the opportunity to welcome you at any of our hotels in Ibiza.

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Reviewed 25 July 2014 via mobile

I guess I should have seen it coming, as this town is infested with british people, but I am sad to say I didn't get much sleep in this hotel. Guests were either partying in the adjacent rooms or making a hell of a noise coming home after a party. The hotel did have a guard tasked at keeping the noise at a low, and he sure did a heroic attempt, but I guess british people can't be tamed once you let them out of their cages. My tip for the staff would be to put some foam ear plugs in every room.. Also, none of the rooms in my group had "Do not disturb" signs, while we saw them on other rooms. This should be easy to fix..

Other than that, I am very happy with the service and attitude from the employees. The breakfast could have been better, but we were usually the only ones eating it, so why bother..?

Stayed: July 2014, travelled with friends
Thank Simen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Pacific, responded to this reviewResponded 29 July 2014

Dear guest,
We would like to thank you for choosing us as your holiday hotel as well as the time spent to send us your comments.

We appreciate your positive comments regarding our staff service and location.

We would like to apologise for any inconvenience caused by the noise of other guests. Sometimes, due to the location, we have a very diverse public. On these occasions our staff does everything in their power to ensure the rest of the other customers.

Finally we appreciate your feedback and we hope you choose azuLine Hotels for your next visit to Ibiza.

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Reviewed 11 July 2014

This hotel is absolutely amazing i would recommend to anyone!! PERFECT location you are a 5/10 min walk from the strip, this is perfect, you have shops and restaurants on the way there so it seems like a 2 second walk. It is around the corner from an Lidl so although you have no fridge in the room great to stock up on water, alcohol and mixers.

The hotel itself if perfect! Spotless, rooms cleaned every day and showers changed, lovely pool area where you get sun everyday, as we left it was getting harder to get a sunbed i suppose that's what you get for waking up at 12.. ooops. We arrived at 11am and our rooms were ready, we were prepared to wait until afternoon for them to be ready so this was a great surprise. The bar staff were nice enough and would take drink orders from the sunbeds if you ask. The food wasn't the best but edible if you were on a budget or plenty of restaurants to eat out at. There was 2 of us in the room and plenty of room with great air con that could be left on in the day and you didn't need a card to keep in on - bonus. We had a pool view which was lovely some people we met had a view of fields but how long are you really on the balcony for.. no biggie.

Overall i would recommend this hotel to anyone! If you're going to Ibiza stay here you will not be disappoint what so ever! Ignore any bad reviews great hotel!
(my only down side was there was one plug in the room and one in the bathroom so it was a compromise of having music, phone charge and hair dryer plugged in, again nothing that alcohol wont help you forget) Hope people love this hotel as much as we did xx

Room Tip: I emailed and asked for a pool view, we got a pool view don't know if this was a coincidence or...
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  • Stayed: June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Jodie4182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Pacific, responded to this reviewResponded 16 July 2014

Dear Jodie,

We are so happy to read your kind words following your recent stay with us at azuLine Pacific hotel.
We are glad to know you enjoy our facilities and location, being able to contribute to your good memories of your holiday in Ibiza.

Thank you again for your time and recommendation, and we would like to welcome you back on your next visit to Ibiza! Meanwhile you can follow us on Facebook at Azuline Hotels to know everything about Ibiza and our hotels activities.

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Reviewed 7 July 2014

Due to the price we had paid and some reviews we had seen online we were very unsure on this hotel before we arrived. But as soon as we walked in these worries were dismissed.
The staff on reception were brilliant, very friendly and spoke great English.
Room was fairly basic but clean, which is all that matters really!
The hotel is in a great location to the port and main areas. Definitely recommend a short walk to Cafe Mambos to watch the sunset!
The hotel is very noisy at night, which was expected. So if your looking for a quiet hotel this is probably not for you!
Pool area was clean and we were always able to get a sunbed in the morning. Unfortunately we did have have slight incident by the pool, but the staff were brilliant and dealt with it really well. All I will say is keep an eye on your valuables!
We were half board so have breakfast and dinner. Breakfast was great, something for everyone, dinner always had a good selection and we could always find something to eat. Lunch snacks at the bar we always nice! Recommend the pizza!
We would definitely stay at this hotel again.

Room Tip: Rooms overlooking the pool are nicer then the ones at the back
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  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 2010E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Pacific, responded to this reviewResponded 10 July 2014

Dear guest,

Thank you very much for your nice words and for taking the time to post a review on TripAdvisor.

We are so happy that you enjoyed your holiday in our hotel. We are proud to receive such positive comments about our facilities and our customer service as we are constantly trying to improve it.

Thanks for your trust. We are looking forward to welcome you back the next season.

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Reviewed 6 July 2014

Me and a group of 5 all booked this hotel. We went with escapades but we didn't realise we had a rep. We had two girls Jade and Colleen. They were amazing!!! On arrival they had us sit down and talked to us for a bit. They offered trips to us which to be honest I was a bit sceptical to buy after reading about the trips. All I can say is book! We all thought go for it and we did. They were amazing!! The reps and the events made out holiday !! They had us chanting and got us drinks and everything. They were always around to help during the day and always were interested in us. During the week they called us down to reception, we thought we were in trouble ! But no (phew) they wanted to invite us to a festival in the uk called Big Reunion. I have been to it before and it was amazing!! if you like to party and are mental then buy it! I'm so excited to see all the acts and see the reps again!

Regarding the hotel food is nice and location. Didn't like waiting for check in which could only be done at 2! We had arrived at 10:40!!! But other than that 100% recommend!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Han_lou1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Pacific, responded to this reviewResponded 10 July 2014

Dear guest,

We are so happy to read your kind words following your recent stay with us at azuLine Pacific hotel.

We are glad to know you enjoy our facilities and services during the music event, being able to contribute to your good memories of your soul week in Ibiza.

Thank you again for your time, and we would like to welcome you back on your next visit to Ibiza!

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Reviewed 30 June 2014

I stayed in azuline pacific from Monday 23rd till Thursday 26th June . On arrival the reception staff were very helpful and polite. The room was very clean , abit basic but it is a hotel in the centre of Ibiza ! The cleaners were In Daily to clean round and put fresh towels out. Our stay was half board the breakfast and evening meals were absolutely fine . Nice variety , the only thing bad was the breakfast time is between 8-10am , as soon as the clock hits 10 they want you up and out , quickly cleaning the stuff away. You feel very rushed. It's a great location as it's very near the egg so close to the beach , restaurants and bars. I would stay here again.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Natalie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Pacific, responded to this reviewResponded 4 July 2014

Dear Natalie,

We are so happy to read your positive review following your recent stay with us at azuLine Pacific hotel.

It is great to hear that you enjoy our facilities, location and customer service, and you had a great holiday with us.

Thank you again for your time, and we would like to welcome you back on your next visit to Ibiza!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about azuLine Hotel Pacific

Address: Calle Londres n 2, 07820 Sant Antoni de Portmany, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Sant Antoni de Portmany
Amenities:
Bar / Lounge Beach Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#22 On the Beach Hotel in Sant Antoni de Portmany
Price Range: £41 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — azuLine Hotel Pacific 3*
Number of rooms: 156
Official Description (provided by the hotel):
AzuLine Hotel Pacific is located a few minutes from the beach, in a quiet part of San Antonio, one of the major tourist areas on the island of Ibiza.The town centre is 200 m from the hotel and has a wide range of shops, bars and restaurants.The azuLine Hotel Pacific offers great facilities and services to make your holidays unforgettable. ... more   less 
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Also Known As:
AzuLine Hotel Pacific Ibiza, Spain

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