It hurts to give this place a bad review. The room was adorable with a great view of the vineyard and the woman who checked us in was very nice. If that was the sole judging criteria I would give this place a 5.
However, the hotel earns its low review due to the maid service and water pressure.
The main reason for the low rating was the water pressure. Lots of issues here. The shower typically had low water pressure which we could deal with. However two mornings the water actually cut out during a shower and only dribbled back on 15 minutes later. Only on one of the days had actually hot water, the other three days consisted of lukewarm showers despite only having the hot faucet running. Adding the cold water faucet increased water pressure but moved the water temperature from lukewarm to frigid. Additionally the toliet did not seem to want to flush more than one time within any 30 minute period so bathroom usage had to be timed accordingly. Not something we wanted to deal with on our vacation. We stayed in the main building so I don't know if they experienced the same type of problems in the bungalows.
The maid service was okay but there were a couple of issues. One day a large bundle of used towels was left in the room. Another day no extra toliet paper was provided even though we were near the end of the roll. We also did not receive replacement coffee or water for the length of our stay- one bottle of water and one instant coffee was all that was provided for our four day stay (in all fairness to the hotel we probably could have asked the front desk to replace these items but did not). Nothing major but it did not match the quality of the room or the customer service we had received at check-in.
The hotel itself was lovely and the grounds were beautiful. The staff spoke English almost fluently and were very accomodating. One other comment I would add is to be aware that the hotel breakfast costs extra. We misunderstood at check-in and thought the breakfast was included in our hotel price rather than being an additional charge. Because of the isolated location we probably would have eaten breakfast there anyways, but it would just have been nice to know ahead of time. Breakfast was pretty good, buffet style with an eggs-made-to-order station- very yummy scrambles! I would recommend skipping dinner at the restaurant as it was fairly pricey and the food was just okay.
We would only consider staying here again if they did a major overhaul on the water system.
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- Also Known As:
- Hotel Rural Sa Bassa Rotja Porreres, Majorca, Spain