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“dissapointed” 3 of 5 bubbles
Review of Hotel Torralbenc

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Hotel Torralbenc
Ranked #3 of 10 Hotels in Alaior
Certificate of Excellence
herts
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“dissapointed”
3 of 5 bubbles Reviewed 1 July 2013

We tried to view the hotel before recommending family visitors to stay there. Drove in and were greeted at reception with the question " how did we get in?". We asked if we could see a room but were told to leave as we would be disturbing the other guests! Went to dinner there some days later. Beautiful setting and hotel looks really lovely. However food mediocre, certainly not Michelin level as publicity suggests, and service poor.
Attitude needs to change to be successful. Shame as this could be the best hotel on the island.

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank harryhornetHerts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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189 reviews from our community

Traveller rating
    142
    30
    11
    5
    1
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27
132
Solo
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3
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
176 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 28 June 2013

Went to the restaurant with friends and family for an evening meal . We sat outside which was a mistake as it was chilly ( in June) and we were the only people. Not a very warm welcome from the restaurant manageress and staff a little snooty.
Service a little disorganised especially the time it took to get our aperatives. Menu interesting but confusing as there were 2 sections and the reason for this was not explained well . Prices are surprisingly low for a high end establishment.
Some of the food not described properly on the English menu -- the vegetable starter for example was actually tempura but not explained that way. Main course portions quite small and all came with a very thick sauce. No vegetables just a piece of lamb or fish with the sauce which was not particularly warm. We all felt that the starters were the best things on the menu. Desserts disappointing especially the chocolate panacota -- something brown stuck to the bottom of the plate. Not Michelen quality as they are aluding to.
Waitress very good but as we were the only ones outside she disappeared for quite long periods and we had to go hunting.
We will return for the setting which was amazing for Menorca where we are not used to places that look like they should be in Ibizia. Hotel looks great but we were told we had to make an appointment to view a room.
Cost of meal for 6 with 3 courses, 3 bottles of wine and aperatives was €400.

Room Tip: we asked to see a room but were told we had to make an appointment!
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  • Stayed June 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank 362MichaelD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cartmel
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 17 June 2013

We have just had a lovely week at this peaceful hotel.
Everything is really laid back and the staff couldn't have been more helpful. ( unlike the previous reviewer who did have a genuine grievance which should have been easily resolved )The rooms are really spacious, the furniture simple in a modernistic, minimalist style which we really like.
The nearest comparison we could make is The Residencia in Deia but is in a hugely different price bracket, ( not a reason to put the prices up here ! We hope. )
The1 grounds are lovely and huge so most of the time you feel you are in your own private mansion.The waiting-on staff are young and probably a bit inexperienced but always very pleasant and willing to assist.
on balance, could not have wished for a better holiday.

Room Tip: Choose a sea view room
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  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank lakeslovercartmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
devon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 15 June 2013

We were looking forward to our holiday at this new boutique hotel, it got off to a bad start when the hotel arranged a transfer for us from the airport that never turned up! it went down hill there after...we forgave the teething problems of the housekeeping and hope that this improves, however what we will not forgive is the attitude of the poor manager who ruined our stay completely . She will know what we are talking about, it was unforgivable, and showed how unprofessional she was, her manner was something we have never encountered before and would never want to experience again.

  • Stayed June 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
13 Thank bradninch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumbria
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 5 June 2013

My wife and I spotted the Hotel while browsing through the SLH website, we were looking for some where we could go to have a relaxing break, some where we had not been before and some where that was not too commercialised.

We found it ! Beautifull restoration, lovely rooms, great staff, overall an excellent choice.

It is a new Hotel and I could perhaps find one or two small things that could improve the experience, the outside space is really good, I am sure in better weather this will be a big plus, the pool area and gym are all really good.

The Restaurant we felt was finding it's feet, whilst the breakfast is very good we found the lunch and dinner menu to be limited and not really consistant, nothing really to complain about but we didnt feel it was of Michelin quality just yet.
We also felt that perhaps a little bit of background music during quieter periods may add to the atmosphere.
My other point of note is that I felt that the Hotel is in need of a Bar area, not that I am a drinker but we found there was not really a focal point and when you needed something you had to go and search for help and service.

Overall though a really good experience, we were upgraded into a Garden Cottage which I would reccomend, no fault at all with this room.

The free issue mountain bikes were a plus and the concierge service was excellent.

However I do reccomend a hire car, it is only 15 minutes or so from the Airport but the closest village/town Cala en Porter is a really good walk and was not really somewhere we wanted to spend any time, therefore we used the hire car quite a lot to explore the island and to spend time in Mahon.

Room Tip: I would advise a hire car
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  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank northwest1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonning-on-Thames, United Kingdom
Level Contributor
114 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 314 helpful votes
5 of 5 bubbles Reviewed 30 May 2013

And it's called Torralbenc.

From a scattering of late 19th/early 20th Century traditional farm buildings, the Majorcan-based architect has transformed them into what is, today, a positively delightful rural idyl. Set amongst many acres of vineyards and other plantings, the Torralbenc complex, sitting as it does upon a raised stretch of land, provides 180 degree distant views of the Mediterranean with the remainder looking inland. A short drive from Mahon (a.k.a. Mao), it's just along the way from Cala en Porter.

Comprising a manageable 27 rooms of various categories and positions, we were among its very first guests. Arriving on 17/05, for two consecutive weeks, we were warmly welcomed, as our car drove up, by members of the front desk team. (As time went by, we noticed a gradual rise in occupancy. And as the season gets into full swing and its sales & marketing programme kicks-in, together with the inevitable word-of-mouth recommendations, Torralbenc is bound to become one of the Island's hot-spots).

Throughout, limestone has been used to great effect and linens, in complementary neutral, colourways, are much in evidence - including for staff uniforms. The whitewashed buildings,
pantiled roofs and bamboo awnings (to provide sun-dappled shade) all contribute towards a stunning, classic, Mediterranean 'look'. Quality hardwood doors, each with high-spec., stainless steel hinges and handles, are just some of the noticeable detail that has gone into this tremendous restoration. A really striking adjunct to these sorts of things are the wonderful dry stone walls which characterise so much of Menorca. But it doesn't stop there because the architect has employed this age-old concept as the basis for walls in some of the new builds which in themselves are virtually impossible to detect from the restored ones.

To stroll among the vineyards, comprised of old and new vines, with at least a dozen wild flower species surrounding them, while listening to birdsong, was for us, one of life's great pleasures.

Torralbenc's kitchen is under the guidance of mainland-based, Michelin Star, executive chef, Paco Morales. He was there, working alongside young resident Chef (Pepe), for a few days and we much enjoyed meeting and chatting with them both. The food here is, as you may therefore expect, of a particularly high standard. The variety of dishes, and the arrangement of them, are perhaps not what you would anticipate, nor necessarily the size of some of the portions however, we only experienced a couple of disappointments during our 14 nights of dining. And to their credit, such disappointments were acknowledged. Should you crave for the more traditional Menorcan/Spanish cuisine, then you would obviously need to suss-out places either nearby or, further afield. (Torralbenc's first class front desk team have no hesitation in making recommendations). On balmy Summer nights - not that we got any, due to the unseasonably and unpredictable bad weather, including chilly evenings - to dine alfresco would make for a truly memorable experience). Their signature, comprehensive, breakfast gets you off to a cracking good start to the day. This includes a luscious , fresh, house juice mix - which comes in a half litre carafe - and perfect Italian coffees.

Teething problems. Any new star-up operation, particularly in the hospitality industry, is bound to have its teething problems: and we experienced some. However, the significant difference here is that both management and staff alike want to hear about them, from the guest's perspective ... to put things right ... and to learn from such shortcomings. "Willingness to please" is perhaps the property's leitmotif.

Our particular room (and I shall intentionally keep its number under wraps, afear of it being already booked when we next want to come - and we shall) was one of the most spacious, comfortable, modern and well designed that we have stayed in - anywhere. Couple this to its stunning terrace & quality terrace furniture and too, its lovely views - including that of a majestic, ancient, olive tree - qand you're onto a very good thing which, like flypaper, you'll want to stick with.

(And by way of a P.S., Torralbenc boasts a fantastic, natural-salted, outdoor swimming pool - absolutely no chemicals. The surrounding sun-lounging area is well spaced and luxurious. Not that we could capitalise on its existence because of the cold weather. Tip for the hotel: put in some solar heating. Pro-rata to the cost of excavating the land and building the pool, with all of the necessary paraphernalia such as the filtration system, the relatively small, additional, capital outlay would pay handsome dividends for those early season and unpredictably lousy days).

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
12 Thank Barton-bonviveur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 29 May 2013

Great location - only 20 mins from the airport but feels far more secluded.

Beautiful plot - elegant, landscaped gardens; chic, comfortable but simply decorated rooms; impressive swimming pool and terraces.

Charming staff - knowledgeable, professional, friendly and utterly accommodating. All in several languages!

Fantastic food - Under Paco Morales' Michelin Starred leadership, the kitchen produces simple but excellent breakfasts and an impressive lunch and dinner menu. Whilst small-ish, there is plenty of choice and everything is excellent. And good value, considering. The wine cellar is also impressive, as is the Sommelier, everything priced to suit all budgets.

Will we go back? Yes.

  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank KFR186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Torralbenc

Property: Hotel Torralbenc
Address: Ctra. Mao-Cala'n Porter, Km.10, 07730, Alaior, Minorca, Spain
Region: Spain > Balearic Islands > Minorca > Alaior
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Alaior
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Torralbenc 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hotel Torralbenc Minorca, Spain - Alaior

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