this was a five star hotel last year and earlier this year too, but no longer, the facilities still hark back to better times, but it’s not the same.
The rooms are of course big, light and airy as are the public areas too, but they are showing signs of wear, knobs missing, glass doors falling off in the bathrooms, bulbs not working, locks failing (we had to change cards 4 times!)
The staff by and large are good with some notable exceptions, but there are no where enough of them.
The food is OK but if you go late don’t expect to have the same choice as earlier, evening dining seating can be difficult we were allocated 5 different tables whilst we were there queuing for 15 +minutes each time to get one allocated.
Now it’s all inclusive it is very full and attracts as expected many families with small children; now I love kids and have a fair few of my own, but if your are adults only looking for relaxation, peace and quiet then you are not going to get it here and it will get worse with the amalgamation of the two hotels. There were kids climbing on the outside dining terrace and jumping into the pool whilst diners were eating, kids with water guns were squirting everyone indiscriminately egged on by their parents. Gangs of pre-pubescents running round the many corridors and ‘tunnels’ often at midnight.
The hotel has rules, but applied arbitrarily, no reserving sunbeds – joking aren’t they, long trousers for men at evening meal, I saw one young man sent away in cropped trousers to buy some from the local shop whilst a large Spanish family had 4 men in shorts walking past the manager at the same time, I spotted one lady stopped from taking food out onto the terrace whilst two men were laden down with plates doing the same thing; the application of these sort of rules cause a lot of friction.
The drinks are good and plentiful (except by the Spa swimming pool which is the only likely area to get a sunbed, but not peace and quiet), not just own brands either.
Entertainment is appreciated by the families but not up to much for adults unless you are into reality style TV type of fun or mini disco of course.
The a la carte restaurant was excellent, food and service, although I heard one complaint that the beef carpaccio was raw and they couldn’t eat it! what’s that all about?
All in all we were able to get away from the noise and crowds a bit on our balcony early and late, but could have done with an awning or parasol for the mid day sun.
We ate well even in difficult circumstances, drank in moderation, had a good laugh and marvelled at the tattoos per square inch of over exposed flesh, so we came away happy but disappointed too.
We will be back to Lanzarote again this year but will look for a more genteel place for a bit of peace and quiet.

Tips: book a taxi each way to and from the airport or you could be in for a few hours travelling on the shuttle, the hotel will do this for you at a reasonable rate. Pay for a suite upgrade for more privacy and bigger balcony, plus robes and cava in the room. If your flight is late in the day pay for the late checkout it’s more relaxing to keep your own room and you get the extra time then.

Had a lovely stay at this hotel but it is definitely not 5 star. The rooms are large and the hotel is very clean and some of the staff are very friendly. However, we learned soon enough that if you wanted a sun bed you needed to put your towel down before breakfast; all they need to do is purchase extra sun beds as there is plenty of space! There was a lot of choice of food but if you go there 15 minutes after opening time for dinner then you had to queue for it and i dont mean a few people waiting to be served, i am talking 20 minutes for the cooked in front of you stuff. Eating outside is definitely a different experience to eating inside although we only ate at our allocated table outside twice because we went out a couple of nights and other people nicked our table, so we had to be in the queue for ten minutes before the dinning room opened to secure our spot. I must admit that i have stayed at better 3 star hotels but the champagne left in my room for my birthday was a nice touch. Would i recommend this '5 star' hotel .....NO if you pay a fortune for it, but if you can get it for less than £450 a week each then expect a lovely hotel thats clean.

Very recommended all inclusive hotel for family holiday, since all members will enjoy no matter their age. We were received in the lobby by Jacobo , really helpful and kind sub-director, who described the hotel facilities and showed us the way to our gorgous double room! It was huge and very comfortable. Our kids were really excited with their own room, only separate by an in- door from the main room.
We would like to stress the perfect job performed by the animation team, both by day and night, in the mini-club, mini disco and later in the night show. You are really good, guys! Would like to mention Cerylle, Nan, Cristina and Camille, who kindly assisted our kids to manage by their own in the everyday mini-dinner, letting my husband and me to enjoy our "romantic" dinners ourselves!
We thank you again for such a great time we spent and promise will come back to meet you all again!