We have just come back from a weeks holiday in the Gran Castillo. It was our first time there although 2nd time in Lanzarote. It was fab!
Being greeted at reception with a glass of champagne while our suitcases were taken from us was the start of a great week.
We went in the school holidays so it was very busy, but reading the previous reviews about lack of staff, cutlery etc, we did not find a problem.
Lack of sunbeds was though, i agree but out of school holidays sounded like there are always plenty. That was the only thing i would moan about, all they need to do is stack a few up in places so everyone can get a place.
I have never been to such a clean hotel. It was spotless. Always staff around cleaning, maintaining etc.
Food was gorgeous! How people can say they get fed up of the same things is beyond me! The buffet restaurant catered for everyone, one chef cooking fresh meats/fish of your choice in front of you, another chef cooking any pasta dish you wanted, beautiful roasts, calamari's , salads, cheeses, vegetables, paellas, not to mention all the casseroles, oven baked dishes and a selection of lovely fresh bread. My daughter (10 yrs old, said the chicken was the best ever! and she is a fussy eater!
We booked for both of the restaurants while we were there, the italian one was nice, not a great choice of starters but the mains were lovely.
The Chinese restaurant was fantastic. Best chinese food we've had in years! The ribs were to die for! and the presentation was excellent.
The staff, we found were very attentive. As soon as you sat down at your table for dinner, your drinks were served (and i must say the wine was very good!) . Your plates were always taken away immediately and the waiters were always very pleasant.
The animation team were great! We went shooting a couple of times and my son joined in with the football and table tennis which he enjoyed. We also enjoyed the daily cocktail making. I think her name was Amy but she was brilliant and had us in pleats!, she was so funny! The shows were good aswell and we particularly enjoyed the Mama Mia production. Well done animation team, you made us feel so welcome and my children were sad to leave you all!
We went to the Marina Rubicon (about 10 mins walk along a lovely promenade) for lunch one day in a tapas restaurant. Again, spotless and very pretty - just remember to take some bread with you to feed the huge fish! We also booked to go on a submarine, which was fab if you were thinking of going anywhere.
Last thing but not least, our room was gorgeous!!!! Massive! Walk in wardrobe, bathroom with double sinks, massage shower room and toilet aswell as all the complimentary toiletries. We paid for the superior sea view and it was heaven!
Would definately come back here, all of you moaners who say it is not a 5 star, you get what you pay for and this was such good value for money in our opinion.
Would love to come back here again, thank you Gran Castillo for another lovely memory to treasure. :-))