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“impeccable service”

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TUI SENSIMAR Natura Palace & SPA
Ranked #4 of 38 Hotels in Playa Blanca
Certificate of Excellence
Somerset, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“impeccable service”
Reviewed 20 July 2014

My husband & myself have just returned from 2 weeks at the Natura Palace which was our second visit. The staff are absolutely amazing & really do their job with a smile & the utmost civility especially the maître 'd in charge of the restaurant who works long hours but is so brilliant at greeting the guests & ensuring all runs smoothly. My only criticism is the depth of the pools as you are immediately up to your neck & a little daunting if you are not a good swimmer.We came to relax & we were able to chill out completely. We look forward to returning.

Room Tip: choose a high floor to avoid clattering feet above at night
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  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank june w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIPOTELScanarias, Quality Manageress Canaries at TUI SENSIMAR Natura Palace & SPA, responded to this review, 25 July 2014
Dear guest,
thank you very much for the positive review and the superb rating!
We will be very happy to forward your nice comments to the rest of the staff.
We are very glad to read you are already planning to visit us again, we will be awaiting you with open arms!
Best regards from all the Team at the Hotel Hipotels Natura Palace.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,311 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (781)
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English first
Shropshire
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 18 July 2014

I have forgotten how many times we have stayed at the Natura Palace, but our children learned to swim there, one lost their first tooth there and they are now 20 and 16! This time we decided to stay in a suite and were not disappointed. We stayed in 1251 in the second floor which overlooked the pool and the sea. The views were amazing and the terrace was huge, curving all the way around the end of the hotel ensuring full sun - all day and evening. The staff are absolutely amazing, we loved Jose Maria in the restaurant and the bar manager with the glasses in the pool bar. All were great fun and very professional.

I do however have to echo the sentiments of a previous post who mentioned the lack of entertainment. The piano in the lounge bar used to be played every evening but it has been reduced to only a couple of nights now. It is such a vast area, without music of some kind, the lounge has no soul and does not encourage you to stay there. The entertainment in the main entertainment lounge is how you take it, we have always said there should be more as it finishes at 10.30pm and that's it for the night. Please look at this Natura as you will be losing clientelle!

The food was amazing, I really can't understand people who said the food was cold and repetitive, there is so much choice it is up to you to vary your tastes every day! The chefs cook meats in front of you, there was a great array of fresh fish which I loved, and countless salads and vegetables. If you are diabetic or coeliac, there are gluten free and sugar free foods available and these are clearly labelled.
Another lovely stay and we will definitely be back some time!

Room Tip: Suite 1251 was fantastic with all day sun and amzaing views
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
11 Thank Lady_from_Ludlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIPOTELScanarias, Quality Manageress Canaries at TUI SENSIMAR Natura Palace & SPA, responded to this review, 25 July 2014
Dear guest,
how nice it is that our habitual guests do share their experience with us! Thank you very much!
We are very pleased to see you keep such nice memories of your stays.
We appreciate very much your comments and suggestions and of course all your compliments to our kitchen! We always try to adapt our services and entertainment programm to the clientele in the hotel so it changes every season.
Looking forward to welcoming you soon back,
very best regards from all the Team at the Hotel Hipotels Natura Palace.
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UK
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 16 July 2014

We stayed at Natura Palace for a week beginning of July. We travelled with our 3 children from age 17 to 20.
This is a lovely hotel. Grand looking with marble floors and high wooden ceilings and full floor to ceiling windows. Lagoon style pools with plenty of sun beds and gorgeous grounds.
Rooms - we wrote ahead and requested rooms close to each other given our 17 would be on her own and although they wrote back and expressed there were no guarantees, we were pleased to find they had actually delivered our request - thank you. The air circulation system which I thought would be a real concern for us given its centrally managed was fine. Yes it did get a tad warm of an evening when getting ready, drying hair etc however there was no need for concern as the rest of the time, the temperature was fine. Just one negative for the room was there is no mirror over the dressing table. Only mirror is in the wardrobe door which is quite away from the plug for your hairdryer. It was a struggle to style your hair (obviously for the ladies!) whilst reaching across to the mirror.
Food - the food was really good with themed evenings. The gala night was the best with a real wide range of high quality food from shelled prawns to grilled steak. There was something for everyone and i have one of the fussiest children there is and even she found plenty to eat each evening. Breakfast, they have a frying station however you are not asked how you'd like your eggs - you simply get given them and most times they were undercooked. As there was always a queue, you didn't like to keep passing the back to be cooked more so after the first couple of mornings we gave up on the fried eggs. Having said that, there were plenty of other food choices.
Entertainment - is ok. We watched a couple of the shows and rest of the evenings stayed in the bar area which is near the reception. This area I feel is wasted. They only had a pianist 2 nights during the week, the rest of the evenings there was nothing going on in this area. You obviously have the choice to go to the shows which start at 9:45pm but there is nothing going on until then. I would recommend the hotel put more evening easy listening entertainment on between 6:30 & 10pm in the bar area as i'm sure this would encourage more people to come to the bar for a pre dinner drink and listen to a local singer or pianist. This part of the evening and area was definitely missing an atmosphere for us.
This is a really good hotel, it was missing something special and non of us could quite put our finger on it however we would recommend this hotel for people wanting a relaxed holiday.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank tigsgate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIPOTELScanarias, Quality Manageress Canaries at TUI SENSIMAR Natura Palace & SPA, responded to this review, 25 July 2014
Dear guest,
thank you very much for your time writing such detailed review on your stay with us.
We appreciate any comment made, despite if being done during your stay we could have had the chance to rectify. We will forward your suggestions to our Chef and to our Entertainment Manager and hope on a next stay you can fully enjoy our breakfast and atmosphere!
Looking forward to welcoming you soon,
best regards from all the Team at the Hotel Hipotels Natura Palace.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
HEMEL HEMPSTEAD HERTS
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 July 2014

We have just came back after spending 2 weeks in this hotel..The hotel is perfect all staff from chamber maids to waiters were great ,and very polite and curtious,the hotel was also spotless. But the only thing I found lacking was the evening entertainment, it was not really up to standard.Sunday nights non at all. If your going just to chill and go to bed early it's ok ..But saying that it's the only thing lacking from this top hotel...

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Anthony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIPOTELScanarias, Quality Manageress Canaries at TUI SENSIMAR Natura Palace & SPA, responded to this review, 25 July 2014
Dear guest,
thank you very much for your review and your personal opinion about your stay with us.
In fact we do not offer any show on Sundays as we do have the pianist at the Lobby Bar and at MAREA Terraza Lounge Bar we offer live music. Nevertheless we take good note of your suggestions in order to keep improving.
We hope to welcome you again on a next occasion and wish you find then everything at your preferences.
Looking forward to then,
best regards from all the Team at the Hotel Hipotels Natura Palace.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 July 2014

We arrived home last night from this hotel it more than met our expectations!!! Our room overlooked the pools and out to sea, it had very comfortable beds and was cleaned to a high standard every day. The whole hotel is immaculate and the grounds are very well maintained. The restaurant is superb and it was good that they keep to men wearing long trousers for dinner. The hotel is a way out of Playa Blanca but it is a lovely 30 mins coastal walk with cafés to stop at if needed or 3 to 4 euros in a taxi. We will definitely return to this hotel and the sooner the better!!

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Maureen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIPOTELScanarias, Quality Manageress Canaries at TUI SENSIMAR Natura Palace & SPA, responded to this review, 25 July 2014
Dear guest,
thank you very much for this superb review! We also hope having the chance to welcome you really soon, as you say, the sooner the better.
Very best regards from all the Team at the Hotel Hipotels Natura Palace.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2014

Have just got back, and will definitely be going back to this hotel next year. We booked Bed and Breakfast, the choice for breakfast was exceptional, will be looking at half board for next year as the food was excellent along with the restaurant staff. The attention to detail in this hotel is out of this world, spotless. Found it a bit of a walk into the town but the taxis are cheap enough and when asked reception to phone for you the taxi is there within 2 minutes. Everyone should visit this hotel......

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank tommo568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIPOTELScanarias, Quality Manageress Canaries at TUI SENSIMAR Natura Palace & SPA, responded to this review, 25 July 2014
Dear guest,
thank you very much for your nice review and excellent rating.
We are very happy to read you enjoyed our food and your stay so much that you are already planning to book on half board on a next visit! This is the best prise for us!!! Thank you!
Looking forward to welcoming you soon back,
best regards from all the Team at the Hotel Hipotels Natura Palace.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2014

Having spent 11 nights at the Natura Palace it became clear that was has been written in the reviews is not understated in any way. The staff are friendly, polite and efficient and seem to be there seven days a week. Everywhere was well maintained and the restaurant was superb. We saw a couple of comments about air conditioning not working but can assure you if used properly it works fine.

We cannot praise all of the staff highly enough.

We would have no qualms about staying again.

Room Tip: We had a room (1161) on the first floor overlooking the gardens towards the sea. We had the early m...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank peter a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIPOTELScanarias, Quality Manageress Canaries at TUI SENSIMAR Natura Palace & SPA, responded to this review, 25 July 2014
Dear guest,
thank you very much for your time letting us know about your experience with us.
We are very glad to read you would not hesitate coming back and hope it is soon.
Looking forward to then,
best regards from all the Team at the Hotel Hipotels Natura Palace.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TUI SENSIMAR Natura Palace & SPA

Property: TUI SENSIMAR Natura Palace & SPA
Address: Urbanizacion Montana Roja, s/n, 35570 Playa Blanca, Lanzarote, Spain (Formerly Hipotels Natura Palace)
Region: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa Blanca
#2 Romantic Hotel in Playa Blanca
#3 Luxury Hotel in Playa Blanca
Price Range (Based on Average Rates): £
Hotel Class:4 star — TUI SENSIMAR Natura Palace & SPA 4*
Number of rooms: 269
Reservation Options:
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Also Known As:
Hipotels Natura Palace Hotel Playa Blanca
Hipotels Natura Palace Playa Blanca
TUI SENSIMAR Natura Palace & SPA Lanzarote/Playa Blanca

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