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Sandos Papagayo Beach Resort
Ranked #7 of 37 Hotels in Playa Blanca
Certificate of Excellence
GreenLeadersSilver level
coleraine northern ireland
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“fantastic”
Reviewed 5 January 2014

We Stayed early December,all I can say is what a great hotel.Had the upgrade to Elite and found it well worth the money. Room on the front near the sea very peaceful and quiet. All branded drinks in the elite lounge.Very clean hotel and staff all very helpful and pleasant ..There is a choice of four restaurants with all inclusive and a French restaurant with a sur charge. a snack bar is open all night.,, Hotel at the end of prom, about 45 minutes walk to Playa Blanca lovely harbour area about half way to town with shops restaurants and a market twice a week,the hotel provides a bus three times a day to town if you don't fancy the walk..Excellent hotel would most definitely go again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank lol82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, 7 January 2014
Dear lol82,

Thank you very much for your kind words. We will keep on working hard to improve in all aspects in order to make your stay unforgettable.
We hope to see you again in the near future.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,850)
Date | Rating
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English first
Stoke-on-Trent, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 January 2014

Royal Elite a must! All the staff at the hotel very helpful and did their best to help you with any request. Lucky enough to get a room on a high floor which meant the most amazing views! Probably the only downside would be having to book for the restaurants (Chinese, Mexican and French) 24 hours in advanced, and also no room service available. The Chinese was definitely not worth going to, however the Mexican made up for it. Would recommend and return again!

Room Tip: Royal Elite Package a must! Higher floor better your view and a lot quieter.
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Courtney471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, 7 January 2014
Dear Courtney4, etc.

Thank you very much for bringing us your feelings. We appreciate your comments and remarks and the trust you have placed on us.
We look forward to welcome you again.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 January 2014

We love this hotel and personally cant fault it however we do appreciate some of the negative comments from some of the travellers. We return here because we love that this hotel is so big, it has 5 pools, 5 bars including an all night bar/cafe. The views are to die for. We love the atmosphere, the staff are friendly but you need to be friendly too. Yes it is looking a bit tired but we also noticed that a new hall carpet had been put down on the 5th or 6th floor (can't remember). The chill out area is new - they were doing this the last time we went. So the management are improving things. It just takes time. The main thing for us is that it is clean. The weather is warm - we go early December. The food is plentiful. The Green room is adult only! The all night cafe/bar is worth its weight in gold. We aren't particularly night howlers - just dont like going to bed at 12am. The management have always accommodated us with our chosen room location which is seaview. If you join Sandos you get points for each stay which could equate to free safe hire or a free massage etc. People will always find something negative to say about any hotel be it 5 star or 2 star. I agree with one comment though and that the Canarias bar inside has very uncomfortable seating and would be more popular if seating was the same as on the verandah area. We are just happy at this hotel. Personally I wouldnt pay extra for Royal Elite - the all inclusive package is good enough for us. Met some amazing people as well - the stalkers (yes, you Kev and Angie lol) ! All in all another great relaxing holiday.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank nettienettie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, 7 January 2014
Dear nettienet, etc.,

Thank you very much for your kind words. We will keep on working hard to improve in all aspects in order to make your stay unforgettable.
We hope to see you again in the near future.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level 6 Contributor
171 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 266 helpful votes
Reviewed 5 January 2014

My own view of the good:
staff, room size, ample sun terraces and beds, food (cannot see how anyone could moan on this-good, hot, quality and plenty of choice). Block C faces the sea and has sun all day (note less privacy on ground floor, hence recommend above first floor)-handy when the wind is blowing a gale as you can sun on your own balcony without being affected by the wind (use teh matress off the sofa bed). Really good natural sand beaches 10minutes walk east of the hotel - few facilities but plenty of space. Drink alcohol content generally good-note premium brands not on ai. 20minutes walk to the marina where there are good restaurants and cafes. Good gym and spa (massage 1euro/min and well recommended). Nice bar terraces with good views including sunsets. Good timings for meals (breakfast till 1030, lunch till 1515 and dinner till 2200).

my own view of the middle ground:
Mixed nationalities and a lot of Spanish. A mix of families and also older clientele. Middle ground couples may struggle a little. All meals, including in speciality ai resturants are buffet style. Location is a quick 40mins walk to resort centre or 4.5euro taxi. Playa Blanca resort itself is restricted on quality of entertainment.

my own view of the not so good:
Hotel entertainment is very average at best-needs updating. Both main bars need a proper interior design. Bathrooms could do with a refurbishment. Ai stops at 11pm (just order double rounds at 1055pm) (after this a grill cafe opens for ai guests). Beach directly outside hotel is not attractive (rocks/black)

Room Tip: Block C above level 1 has sun all day and faces the sea
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hemingwayaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, 7 January 2014
Dear hemingway, etc.,

Thank you very much for bringing us your feelings. We appreciate all your comments and remarks and be sure that we will transfer all of them to the respective departments to try to improve our service.

We look forward to welcome you again.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LIVERPOOL
Level 4 Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 4 January 2014

Spent a lot of money booking this hotel over the xmas period and new year. 11 of us saved and decided on this hotel because of the decent ratings, well here goes.
Stayed 22nd December 2013 to 2 January 2014
Jet2.com useless and terrible communication from the first part arriving at Manchester Airport, queued for two hours and nearly missed flight due to technical difficulties.
Transfer from arrecife to hotel awful and an hour long dropping of last.
Arrived to be ages at the desk checking in, cava on arrival was a plus but half a bottle left only? What?
Had a junior suite which was royal elite included, don't bother upgrading for £25 a day.
Room had a view to die for but a wrought iron fence in front to the left made it a chore to see the fantastic view without feeling imprisoned.
Room big and spacious but jacuzi did not work, room was mouldy in places and tiles falling of, needs major refurbishment, tired and old,.
Pools x 3, one heated, other two that cold you would never ever get in...Heated one ok and beds very old but plentiful. No Germans saving beds just English. Kids pools x 2 ok but again freezing cold. Tiles around the pools cracked and need in major repair. Beds old and dirty but towels every day a plus to cover them. SOS guys miserable and blowing whistles stopping you doing anything in the water they deemed dangerous like throwing a ball??
Snack bar same old crap, chips, burgers, cheap crap salad. Needed a microwave which they had. Ok for a quick bite if starving. Poolside bar for drinks was a normal plastic stupid cups serving you the cheapest drinks possible with miserable staff, get this for 4 star no lemons to add to the plain drinks, asked them and they told me to go to the snack bar to get my own??? I told them where to go after paying 13k for a holiday......
Meal times chaotic and a fight every time in there, struggled with tables being a lot of us. but food was ok not 4 star but three star, they always had meats fish ect, salads where used food from morning or lunch spruced up and the salads never changed always the same. But you will not starve and very eatable food not brilliant but not terrible, some days was very nice. Brekky ok, lunch ok but repetitive.. Meals warm sometimes but three microwaves could get you red hot food...
Day time entertainment decent at times and Roy, Steve the girls tried their hardest every day but we could have done with slightly more varied games possibly two or three at the same time like we are used to. Night time started at 8 for mini disco, hit and miss, then there was a show by the team which again they tried their best but here is the worst after 10pm forget anything going on, green room stank and boring, Canarias bar uncomfortable with rude Spanish and boring same old every night if that. Not once had we any waiter service??? 4 star come on Sandos?? Chill out bar excellent for the view only with stupid music but again the best for us if warm up there. Good job there was a few of us as we would have fell asleep every night with boredom. The town nearby a plus as was only 4 euros in taxi, but what's the point of all inclusive if spending loads more going out.
Xmas day good for the kids with a show and presents for the kids from a live Santa. New year gala dinner a farce as there was no table for us after being told to reserve a table then there was no table only to be questioned by Natalie the manager like a teacher would question a 6 year old child.
Disgusting communication from management....
Well there you go!! a hotel looking good but failing to come up with the real goods again but I think all inclusive is now finished as its a cheap money saving gimmick for the travel agents and companies and then the hotels get screwed meaning the customer looses out on cheap food cheap drink same old money saving fixes from hotels. That is our last all in and we are going for a villa for 12 or self catering to get some quality and let someone who loves our money like the Turks in Turkey who love us and love our money.. Turkey Mexico are the only real all inclusive these days.
Having said that it was a fantastic holiday because we made it that way, however for the money we spent we could have had a 5 star in Mexico, so if you can get this hotel cheap then good but during the expensive times don't bother, so will not bother with this hotel again and sorry Sandos but you have a lot to do to make this a four star hotel from the two star plus we rate it at....

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank steve049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, 7 January 2014
Dear steve049,

We regret not being able to satisfy your expectations. We apologize for all the inconveniences you find and do appreciate all your comments.

Yours faithfully,

Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 January 2014 via mobile

We have gone to this hotel over the years always liked it but may give it a rest feel the elite is totally mad why not just make the Canarias bar a nice comfortable lounge I feel people will turn away because more focus on elite than regular clients

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Maggoemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 January 2014 via mobile

We normally go to gran Castillo next door and have for the last five years but that has slipped a lot with cutting corners , this place was excellent with plenty of space around the pool even when full . There was plenty of cheerful staff and the entertainment staff really are worth their weight in gold . Not convinced about the royal elite surcharge as we don't drink a lot and the only people benefitting from that were the people constantly hitting the bar at night . The Mexican restaurant was really good too who's I never bothered with the Chinese or French ones . I would rate it on a par as the gran Castillo and only needs minor details addressing too ... Superb hotel and we will be going back just to see buzz light year again !!

Stayed December 2013
Helpful?
5 Thank 1966John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, 12 January 2014
Dear 1966John,

Thank you very much for bringing us your feelings. We appreciate your comments and remarks and the trust you have placed on us.
We look forward to welcome you again.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandos Papagayo Beach Resort

Property: Sandos Papagayo Beach Resort
Address: Calle Las Acacias, no 6 | Playa Las Coloradas, 35580 Playa Blanca, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa Blanca
#3 Top resorts Hotel in Playa Blanca
#3 Green Hotel in Playa Blanca
#5 On the Beach Hotel in Playa Blanca
#6 Luxury Hotel in Playa Blanca
#6 Family Hotel in Playa Blanca
#8 Romantic Hotel in Playa Blanca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sandos Papagayo Beach Resort 4*
Number of rooms: 488
Official Description (provided by the hotel):
Sandos Papagayo Beach Resort All Inclusive is located on the seafront in Playa Blanca, Lanzarote. The hotel is close to beaches of the Papagayo Natural Park (600m). The Timanfaya National Park is 20 km away. The rooms are spacious and bright, with a balcony with views, bathroom with hairdryer, satellite TV with international channels. Each room provides a safety deposit box (supplement charge). The complex provides four outside pools, gym, minigolf and sports center, plus spa, sauna and steam bath. It also has eight bars, a disco and a snack bar, as well as a few restaurants: - International Restaurant - Italian Restaurant - Fusion Restaurant: Alternately Mexican/Oriental Nights The front desk is 24 hour manned and has a tourist information including car rental and tour services. The hotel provides free Wi-Fi in public areas. ... more   less 
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Also Known As:
Sandos Papagayo Arena Beach Hotel
Papagayo Arena Lanzarote
Papagayo Arena Resort
Hotel Papagayo Arena
Papagayo Arena Hotel Lanzarote
Sandos Papagayo Beach Resort Lanzarote/Playa Blanca

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