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“A fantastic hotel”

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SENTIDO H10 White Suites
Ranked #8 of 38 Hotels in Playa Blanca
Certificate of Excellence
Blackburn, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“A fantastic hotel”
Reviewed 25 August 2014

We are a party of 6 who returned today from this amazing hotel. From the food to the cleaners, it was all fantastic. Our room was spotless everyday and the bar staff and restaurant staff could not do enough.

I can't understand the previous complaints about the wait for the restaurant - in two weeks, we never waited once and the staff would put 3 tables together so we could sit as a family.

Yes the wifi is a bit hit and miss, but hey, you are on holiday - is it really that important to check emails???

Whilst there, my daughter had her birthday, we had gone out for the day and when we returned, we found a large bottle of cava and a beautifully decorated cake which tasted lovely.

On our last day, we returned to the room to find a thank you letter and two jars of dips to bring home with us.

What more can I say? The hotel is located in a great area with a 3/4 minute walk to the beach and a ten minute walk to the shops and bars.

Would I stay again? Most definitely!!!!! An all round fantastic holiday - thank you White Suites

Room Tip: All rooms are located around the pool
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
10 Thank gill25Blackburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrs_Pilar_Paez, Director de Relaciones Públicas at SENTIDO H10 White Suites, responded to this review, 2 September 2014
Dear gill25Blackburn,

All the staff would like to thank you for the fantastic feedback. We are glad to know that our efforts bear the fruits expected.

We love to surprise our guests in special occasions like a birthday, nice to know that you have liked.

We will be more than happy welcoming you back in a near future.

Kindest regards,
Pilar Páez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (680)
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English first
Durham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 August 2014

I went for a week all inc to this hotel with my 18yr old daughter. As an all adult hotel I was very pleasantly surprised to see quite a number of young couples staying. The room was superb and the service marvelous. Being a very small hotel, there was not quite as much choice in food as at other larger hotels we have stayed at but the quality was much better and service and I would prefer that every time. The sun loungers were the most comfortable, two pools hardly used for peak season and the little extras offered during the day like toasties,shots,cleaning your sunglassess was a welcome treat The entertainment was hit and miss but I havent yet been to a four star where it wasnt. This is the first time we both said we wished we had booked a two week stay and would def go back again. Literally 4 mins from the beach.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
9 Thank candyke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrs_Pilar_Paez, Director de Relaciones Públicas at SENTIDO H10 White Suites, responded to this review, 2 September 2014
Dear Candyke,

We would like to thank you for the wonderful comments. We are really happy to know that you have had a nice stay with us.

It will be a pleasure to welcome you back soon and remember to book 2 weeks for the next time ;)

Yours sincerely,
Pilar Páez
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Leeds, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 August 2014

Stayed for 1 week all inclusive at the recommendation of a friend who went earlier in the year. Fantastic choice, fabulous service, the staff came round the pool offering snacks, fruit, shots even to clean your sunglasses or spray you with suncream. Modern boutique hotel, pool area beautiful with lovely surroundings and a pagoda/sunhouse which was lovely if you needed a bit of shade. Raised up area with a hot tub was a lovely touch - felt like royalty! Food was lovely and staff attentive - they did their best with evening entertainment which mostly was good. Moet Chandon Party during the week was a fantastic day for everyone. Overall a lovely holiday, hotel close to the front but we didn't need to eat or drink anywhere else as everything you needed was there. Will visit again and I don't often like to visit the same place but the hotel made the holiday.

Room Tip: One of the bars is not all inclusive which is a shame because it would have been nice to have anothe...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
9 Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrs_Pilar_Paez, Director de Relaciones Públicas at SENTIDO H10 White Suites, responded to this review, 24 August 2014
Dear Sharon S,

In name of the H10 White Suites thank you very much for the nice comments. We are happy to know that our efforts produced the results expected, make you feel like royalty.

It will be a pleasure for us to have you back soon.

Yours sincerely,
Pilar Páez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 August 2014

We stayed at this lovley place for 24 nights so I would say we have a good idea what the place is like , it is set in great surroundings the place is spotless , the rooms are very good and kept very clean , the staff are very polite and helpful ( most of the time ) we chose this hotel because it is adults only and we wanted a (quiet )kids free holiday , the food was lovley and staff in restaurant very good and attentive , the entertainment in the evening was good ( HOWEVER ) the room we was in 289 was at the back of the bar and the volume from the area was just unbelievable LOUD LOUD we did ring reception twice and ask about this and they said they would get the manager to speak with us , anyway we are still waiting to speak with him and the DJ in the afternoon plays very loud house music ,so if you want a quiet room don't get one behind the bar other than that it's a lovley place

Room Tip: Don't get a room near the pool area
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ellebell0_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrs_Pilar_Paez, Director de Relaciones Públicas at SENTIDO H10 White Suites, responded to this review, 24 August 2014
Dear ellebell0_13,

Thank you very much for the feedback.

We would like to apologize for the inconveniences caused due to the music of one of the summer parties which was from 3pm to 7pm and advertised for one week ago.

In your next visit we recommend you to send us an email requesting a quiet area and as well taking part of our parties which are very entertaining.

Best regards,
Pilar Páez
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Sheffield, United Kingdom
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 21 August 2014 via mobile

We've just returned from a week half board at the beautiful H10 Sentido White Suites. It's an amazing hotel and made for a perfect and relaxing holiday from start to finish.

On arrival the reception desk was busy but while we waited we were offered cava and had our cases put on a trolley so we were ready to go when we did check in. I'd emailed ahead and requested a suite with a balcony and pool view and we were very excited to discover that the hotel had managed to accommodate this.

The suites are lovely, spacious and bright and the balcony was the biggest I think we've had at any hotel. The air con was very efficient and not disruptive. The coffee machine was a real treat with plenty of pods to choose from every day. The fridge also had plenty of room for our drinks and snacks. We took a lot of the mini bar items out to make more room too. The bathroom was very modern with lots of toiletries but the thing that really needs a special mention are the amazing beds! These really have to be experienced to be believed with memory foam mattress toppers you just sink into after a hard day's sunbathing!

This brings me to the pool area. We were really happy to discover that the luxury padded sunbeds were the rule rather than the exception. The no reservations policy really works and at 9.30am every day we still had our pick of loungers. The entertainment and special touches during the day really made the holiday. Make sure you go to the cocktail making class and the Mexican food demonstration - both great fun and lots of freebies! Most days the staff would also come round with nibbles (toasties or fruit) and little cocktail shots. One day they even cleaned everyone's sunglasses - much needed! The two pools are both a good size. We favoured the non-heated one as it gets the sun more and the cool water was refreshing! On a few afternoons a DJ set up in the Palpa which was great to splash about to! We also had great experiences of the pool bar and none of the delays other reviews have mentioned - the drinks menu's large and the cocktails offer good measures!

One thing to mention around entertainment and the pool is the Moët party that was held during our stay. For €45 (and I think it was cheaper if you booked before the day) you got a bottle of Moët, canapés and a prime spot for the party in the afternoon with a DJ, dancers and entertainment. We loved this and were really glad we bought a ticket in the end but there was a lot of bad feeling on the day with a lot of the guests as the event meant the majority of sunbeds were reserved making the other areas cramped and very difficult to get a spot in even quite early. As I mentioned the party was great and we'd go again but if you see it advertised I'd recommend getting a spot round the pool earlier as it did fill up. For the hotel I'd maybe say to give more info beforehand that a lot of the pool area would be unavailable too so people can plan - it might even encourage more pre-bookings.

I can't praise the food enough - the choice was huge! At breakfast each day there was cooked, pastries, breads, churros, freshly cooked options including pancakes and omelettes as well as a big cheese, fruit and cereal selection. Don't miss the porridge and indulgent hot chocolate near the microwave - these were both gorgeous. We also enjoyed cava every day that you could help yourself to at the opposite side of the restaurant! Dinner was also amazing with a theme most nights including Italian, Mexican, Chinese and Turkish. The chefs always had a fresh selection based on the theme from meats and fish to fajitas and gnocchi on other nights. Each night there was also a different joint. The desserts also made us spoilt for choice with miniature cakes, pastries and even a chocolate fountain one night! Our experience of the restarant was very positive - no long queues and no real wait for drinks that others have mentioned too - perfect! As we were half board we never had lunch so can't comment but it always looked popular and busy.

Finally the fabulous location has to be mentioned. Just across the road is a great supermarket with everything you'll need (seek out the €1 wine on the bottom shelf!). The beach is just a 5 minute walk away with the busy town about 15 minutes one way and the gorgeous Rubicon Marina 15 minutes the other. With its fantastic bars and beautiful views we spent most evenings at the Marina and would recommend it!

If you're deciding whether to book this hotel or not - do! We couldn't have asked for more from our holiday and will have to work hard to find somewhere for next year that measures up!

Stayed August 2014, travelled with family
Helpful?
11 Thank loonylaura666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrs_Pilar_Paez, Director de Relaciones Públicas at SENTIDO H10 White Suites, responded to this review, 1 September 2014
Dear Loonylaura666,

In name of all the staff thank you very much for the wonderful feedback. We are glad to know that you have had a nice experience with us.

Thank you as well for the suggestions, we made the second champagne party and we have organised as you suggested, after reading your comments, and was better.

We hope you visit us back soon.

Kind regards,
Pilar Páez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 August 2014

I was very impressed with everything from service to food to dj in the afternoon to entertainment at night it was a lovely touch the girls going around the pool with coco loco sandwiches cleaning sunglasses giving guests sun cream very impressed this hotel deserves a 4 star rating

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Rosytully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrs_Pilar_Paez, Director de Relaciones Públicas at SENTIDO H10 White Suites, responded to this review, 24 August 2014
Dear Rosytully,

A very big thank you from all the staff. We are happy to know that you liked our hotel.

It will be a pleasure to have you back soon.

Kindest regards,
Pilar Páez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ennis, Ireland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 August 2014 via mobile

Stayed in H10 White Suites for a week. I loved this hotel, bedrooms were appartment style, well equipped and modern, nice gardens at back,very quite at all times.
Breakfast offered plenty of variety, pleasant surroundings and helpful staff. Had dinner here 2 nights,both different theme nights, very enjoyable.
Entertainment was in outside bar,as good as what one would get in any four star hotel.
I loved the ' adult only' aspect, for anyone who likes to get a break on their own

Stayed August 2014, travelled as a couple
Helpful?
5 Thank Cathy684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mrs_Pilar_Paez, Director de Relaciones Públicas at SENTIDO H10 White Suites, responded to this review, 17 August 2014
Dea Cathy684,

Thank you very much for the feedback and good comments.

We do not understand if you have loved the hotel, why you rate us with just 3 stars, we hope you visit us back and can give us the 5 stars.

Best regards,
Pilar Páez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO H10 White Suites

Property: SENTIDO H10 White Suites
Address: Calle Janubio 1, 35580 Playa Blanca, Lanzarote, Spain
Phone Number:
Region: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Playa Blanca
#9 Family Hotel in Playa Blanca
#9 Romantic Hotel in Playa Blanca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — SENTIDO H10 White Suites 4*
Number of rooms: 195
Reservation Options:
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Also Known As:
h10 Bahia Blanca Rock Hotel Playa Blanca
h10 Bahia Blanca Rock Playa
Bahia Blanca Rock
SENTIDO H10 White Suites Lanzarote/Playa Blanca

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