We stayed here over Christmas and on arrival we waited ten minutes for check-in which we thought was ok considering the amount of people arriving and there were four staff on. The reception staff were polite and informative which we found throughout the holiday. There were champagne glasses on a table, but there was no welcome drink or anyone to greet us.
We didn't upgrade and had a ground floor room, which we liked. The room overlooked the pool and garden and the terrace was a little sun trap in the afternoon when it went a bit cooler by the pool. The wardrobe is large and had plenty of hangers. There was a safe inside which we used and it cost €17 and you got €5 back deposit. The room was clean, but the bathroom suite could do with updating as it was showing signs of rust. Due to the tiled corridor it was quite noisy and we heard guests walking up and down the corridor and it was especially loud when people were pulling cases past.
The pool area was nice and they did remove left towels before 9:30am which we wish all hotels would do. There were plenty of beds and the garden areas were well kept. The staff in the pool bar were very friendly and efficient, but we did only get drinks from here so can not comment on the food.
The entertainment at night was ok. We relaxed in the piano bar where they had various musicians playing piano/saxophone etc... We went to the disco bar twice and we would recommend the Il Quarto show. The service was very good and the staff were friendly. We were all inclusive and the drinks menu was extensive including lots of imported spirits and cocktails.
The restaurant was large and there was plenty of room. The staff were very polite and friendly. We are vegetarians and we found plenty to eat at breakfast as there were lots of choices, unfortunately lunch and evening meals were not the same. There was a sign explaining the codes for various dietary needs however, the food itself was not labelled. Some dishes just said pasta - we did not know if this contained meat and we don't like to ask so we chose not to try it. The gala dinner was also poor for vegetarians and there was little choice, although the copious amounts of alcohol helped. The food was cold at times and on one occasion I picked up a dirty plate. The hotel does need to sort out the labelling of the food.
The holiday itself was relaxing and we had a lovely time. Overall we would recommend this hotel for the more mature couple and with just a little bit of work this hotel could go from being very good to excellent as the staff are excellent throughout and made the holiday very enjoyable.
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- Also Known As:
- h10 Timanfaya Palace Hotel Playa Blanca
- h10 Timanfaya Palace Playa Blanca
- Timanfaya Palace Lanzarote
- H10 Timanfaya Palace Lanzarote/Playa Blanca