This was our 4th time at Tropical Island,
We were a party of family and friends that had met here in 2012 and have been back each year since. We didn't book with Thomas cook this time we opted for www.sunshine.co.uk and was more than happy with booking this way not only saved us a lot of money, but the only thing that we would have had to pay for was the Spa and kids club so was not an issue for us. Great flight, transfer and check in. I had been in contact with the hotel prior or arrival to request a certain block which was not guaranteed due to busy time of year and the fact that we wanted 5 rooms. But we got exactly what we asked for and couldn't have been happier. Block with pool outside. Rooms clean, but definitely in need of a refurbishment but who spends a lot of time in the room. Breakfast great full English, continental, cereals and cakes. Breakfast always got a table quickly hut if you went after 9am expect to queue. Lunch was either snack bar by main pool which was pizza, hamburgers, hotdogs, chips, jackets, salad fish fingers. Or lunch in restaurant which we did most days and was rarely busy. Evening meal had theme night each evening Asian, Italian, Spanish, American, Mexican and Europe which was a Sunday roast. Huge choice never went hungry with great salad selection. There were 2 bars open during day and in the evening was the Tavern and 2 domes. We stayed mainly in the English dome where they had Thomas cook reps who were lovely and went out if there was to chat to everyone. There was a kids disco, then music quiz followed by bingo and then show/quiz/karaoke. There was queues for the bar in the dome, but was never an issue and were quick to get served. Not too far a walk from town centre and beach Overall had a great holiday thanks to Romy, Abdullah and Jamie who went above and beyond great staff. My only reason for given a 4 is rooms need a little tlc.

Just returned back from a family holiday at Tropical Island. First impressions were not very good as we arrived in time for our evening meal and the restaurant resembled a school canteen. The food was average at best. We went to unpack and the rooms were a nice size but very basic. The beds are quite hard. The next morning we went around the main pool. This is a bit of a nightmare as there are clearly not enough sunbeds and a lot of the beds are broken. This should be addressed as soon as possible. The smaller pools looked nice but they didn't have their own snack bars, so anyone around the smaller pools would have to keep going to the main pool for food and drink. The adult only pool was closed, which, for anyone booking without children, would have been a big disappointment.
The bedding and towels were not changed as often as they should have been.
However, the staff were great. The animation team around the pool were fantastic, and worked very hard. The hotel is a big complex, and needs more staff for improvements to be made.
The restaurant and bar staff were also great, very overworked.
The children in our party had a great time as they found some good friends, but there is not much for teenagers to do at night. Younger children had the mini disco, but then it was bingo in the main dome before the main entertainment at 10pm. We didn't really visit the dome very often as it was a bit like Butlins.
The food got slightly better than our first night, but never fantastic. They do not cater for vegetarians very well.
Wouldn't go back to the hotel unless the place was updated.

Before going, reviews had been harsh. However we paid £1200 less than our holiday last year so.....expectation low - thought 2 weeks in sun with family that's it. Arrived late got a sandwich bag, nice touch. Had a quick wizz round the site went into the dome for a drink, was not our cup of tea and never went back. Just not our bag, got take away drinks from the Tavern and went back to villa to play cards with the kids.
Apartment - ok, yes could do with refurb, but had a 13 and 14 year old in the lounge both on beds (sofa and put you up) fine - sheets needs replacing really bobbly
Cleaning - they dont clean wed and Friday, first week we missed thursd too. Told reception and it was sorted. had an issue with the drain in the bathroom, called and it was sorted. Be aware the cleaners are friendly, but they can ring your bell at 8am when your all asleep and say clean? not ideal and its a rouse to get you to sign off on a form you dont want it today. Just say later please.
Pool - great kids loved it, but it is 1.5m deep little ones need armbands. Sunbeds 12 days out of 14 got beds but did have to wake up early to get them. Its simple the management need to invest in more then we can all relax better. last day towels were removed and dumped round the corner, although they took the designer towel!!!
Been All Inc for years, this is ok. Not the best ever but basics were covered. Reps round the pool both Spanish and English were fantastic especially Jonny (not a typo) who looked after my boy when a 26year thug took him out in football. Reception are approachable and on the ball go direct to them and issues dealt with straight away.Rep Thomas Cook behind the desk has no sway at all with the hotel
Would recommend Lanis bar and Grill at the Rubicon marina. reception recommended it and its a lovely place.4 euro cab from hotel. Hotel Tapas nice and pizza great, depends on waiters some enjoy their job a few not so much
OVERALL - We had a great family holiday and the things that weren't perfect didn't smart as its was a bargin., would I go back maybe one day but for now if your due to go enjoy its ok.