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THB Tropical Island
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Reviews (3,154)
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770
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1,597 - 1,602 of 3,154 reviews
Reviewed 18 August 2014

This was our 4th time at Tropical Island,
We were a party of family and friends that had met here in 2012 and have been back each year since. We didn't book with Thomas cook this time we opted for www.sunshine.co.uk and was more than happy with booking this way not only saved us a lot of money, but the only thing that we would have had to pay for was the Spa and kids club so was not an issue for us. Great flight, transfer and check in. I had been in contact with the hotel prior or arrival to request a certain block which was not guaranteed due to busy time of year and the fact that we wanted 5 rooms. But we got exactly what we asked for and couldn't have been happier. Block with pool outside. Rooms clean, but definitely in need of a refurbishment but who spends a lot of time in the room. Breakfast great full English, continental, cereals and cakes. Breakfast always got a table quickly hut if you went after 9am expect to queue. Lunch was either snack bar by main pool which was pizza, hamburgers, hotdogs, chips, jackets, salad fish fingers. Or lunch in restaurant which we did most days and was rarely busy. Evening meal had theme night each evening Asian, Italian, Spanish, American, Mexican and Europe which was a Sunday roast. Huge choice never went hungry with great salad selection. There were 2 bars open during day and in the evening was the Tavern and 2 domes. We stayed mainly in the English dome where they had Thomas cook reps who were lovely and went out if there was to chat to everyone. There was a kids disco, then music quiz followed by bingo and then show/quiz/karaoke. There was queues for the bar in the dome, but was never an issue and were quick to get served. Not too far a walk from town centre and beach Overall had a great holiday thanks to Romy, Abdullah and Jamie who went above and beyond great staff. My only reason for given a 4 is rooms need a little tlc.

  • Stayed: August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
4  Thank Sarah_Patrick74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Tropic... T, Gerente at THB Tropical Island, responded to this reviewResponded 24 August 2014

Dear Sarah,

On behalf of the entire team of THB Tropical Island, I would like to thank you very much for your positive review concerning to your recent visit.

We are delighted to read that you had a great experience with us, all our staff works hard every day for offer our guests a great stay.

We hope to see you soon at the THB Tropical Island and I hope to meet you personally. Please, contact us if you have any query or special need for your next stay.

Thanks and best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

Just returned back from a family holiday at Tropical Island. First impressions were not very good as we arrived in time for our evening meal and the restaurant resembled a school canteen. The food was average at best. We went to unpack and the rooms were a nice size but very basic. The beds are quite hard. The next morning we went around the main pool. This is a bit of a nightmare as there are clearly not enough sunbeds and a lot of the beds are broken. This should be addressed as soon as possible. The smaller pools looked nice but they didn't have their own snack bars, so anyone around the smaller pools would have to keep going to the main pool for food and drink. The adult only pool was closed, which, for anyone booking without children, would have been a big disappointment.
The bedding and towels were not changed as often as they should have been.
However, the staff were great. The animation team around the pool were fantastic, and worked very hard. The hotel is a big complex, and needs more staff for improvements to be made.
The restaurant and bar staff were also great, very overworked.
The children in our party had a great time as they found some good friends, but there is not much for teenagers to do at night. Younger children had the mini disco, but then it was bingo in the main dome before the main entertainment at 10pm. We didn't really visit the dome very often as it was a bit like Butlins.
The food got slightly better than our first night, but never fantastic. They do not cater for vegetarians very well.
Wouldn't go back to the hotel unless the place was updated.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Caroline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Tropic... T, Gerente at THB Tropical Island, responded to this reviewResponded 24 August 2014

Dear Caroline,

First of all we would like to thank you the dedicated time to share your comments about your visit. Your comments are the basis for our improvement and offer us the possibility to make the stay of our guests ever more enjoyable.

We would like to inform you that we have over check once again the points you have remarked, especially about the food, rooms, sun beds and entertainment, in order to avoid the same inconvenience in the future and be able to provide an excellent stay to all our guests. We have bought 450 sun beds and we are starting the updating plan.

Once again, I regret the inconvenience it may have caused and we apologize. We thank you for your understanding and we look forward to welcoming you again in future visits to Lanzarote.

Yours faithfully,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

Before going, reviews had been harsh. However we paid £1200 less than our holiday last year so.....expectation low - thought 2 weeks in sun with family that's it. Arrived late got a sandwich bag, nice touch. Had a quick wizz round the site went into the dome for a drink, was not our cup of tea and never went back. Just not our bag, got take away drinks from the Tavern and went back to villa to play cards with the kids.
Apartment - ok, yes could do with refurb, but had a 13 and 14 year old in the lounge both on beds (sofa and put you up) fine - sheets needs replacing really bobbly
Cleaning - they dont clean wed and Friday, first week we missed thursd too. Told reception and it was sorted. had an issue with the drain in the bathroom, called and it was sorted. Be aware the cleaners are friendly, but they can ring your bell at 8am when your all asleep and say clean? not ideal and its a rouse to get you to sign off on a form you dont want it today. Just say later please.
Pool - great kids loved it, but it is 1.5m deep little ones need armbands. Sunbeds 12 days out of 14 got beds but did have to wake up early to get them. Its simple the management need to invest in more then we can all relax better. last day towels were removed and dumped round the corner, although they took the designer towel!!!
Been All Inc for years, this is ok. Not the best ever but basics were covered. Reps round the pool both Spanish and English were fantastic especially Jonny (not a typo) who looked after my boy when a 26year thug took him out in football. Reception are approachable and on the ball go direct to them and issues dealt with straight away.Rep Thomas Cook behind the desk has no sway at all with the hotel
Would recommend Lanis bar and Grill at the Rubicon marina. reception recommended it and its a lovely place.4 euro cab from hotel. Hotel Tapas nice and pizza great, depends on waiters some enjoy their job a few not so much
OVERALL - We had a great family holiday and the things that weren't perfect didn't smart as its was a bargin., would I go back maybe one day but for now if your due to go enjoy its ok.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
5  Thank mumthatsall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Tropic... T, Gerente at THB Tropical Island, responded to this reviewResponded 22 August 2014

Dear Guest,

On behalf of the entire team of THB Tropical Island, I would like to thank you for choosing us for your stay in Lanzarote.

We appreciate the time you have taken to share your experience with us because your comments teach us how to enrich our services.

We have checked the points you have remarked, specially the sun beds, cleaning times, in order to avoid the same inconvenience in the future and be able to provide an excellent stay to all our guests.

We are looking forward to welcoming you next year and please if there is anything we can arrange for you just let us know.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

Like most of the other people that have left reviews on this hotel, I was a bit wary after reading all of the negative comments on here but after just returning on Friday after spending 2 weeks here I have to say the negative comments are completely unjustified.
We stayed on the Tropical side of the complex, complete with pool outside and just opposite the little kids pool which we could see from our balcony. The room itself was basic but had everything we needed for the short time we were in it and I have to say it was spotlessly clean. Out of our 14 nights it was cleaned 12 of those days and the towels always changed.
The staff here are amongst the friendliest I have come across, not one of them ever passed us without acknowledgement.
We booked with Thomas Cook and have to say the entertainment team and kids club are fantastic. My children aged 9 and 5 were thoroughly entertained throughout our stay and never once did I hear "I'm bored". They particularly enjoyed the chocolate party.
The Thomas Cook reps were fab and work really hard, even at 11pm in the Dome when the main event was over they would always take time to chat with holidaymakers, have a drink and dance with the kiddies. My son had a real soft spot for "Grandad" Dan and was over the moon to be able to help out with handing out quiz sheets etc. He cried all the way home as he didnt want to leave which I think says it all.
The Spanish reps were good as well at making us feel welcome particularly Miguel who acknowledged everyone and made time to chat.
The only downside to our stay was there are no smaller slides for littler children at the pool which meant my youngest couldnt go on as they were at the deep end with quite a drop so her head would go under the water which shes a bit wary of and also on our last day we couldnt get a late checkout slot but were advised we could have showers etc. Unfortunately the showers we were to use were in the mixed toilets right opposite the dining room and it was busy so I had to do my hair and make up with people wandering in and out. It would have been nice to have a bit more privacy. This could easily be rectified though, if the hotel weres to put mirrors and a hairdryer in the shower area as they had locked doors.
Overall it was a great family holiday, we set out to enjoy ourselves and that we certainly did and I definitely would return :)

Stayed: August 2014, travelled with family
6  Thank Leanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Tropic... T, Gerente at THB Tropical Island, responded to this reviewResponded 22 August 2014

Dear Leanne,

Thank you for sharing your comments about the THB Tropical Island Resort. Your comments are very helpful for us, so it help us to improve our service every day.

We would like to inform you that we have check the points you remarked, specially the showers and toilets, in order to avoid the same inconvenience in the future.

We are so glad to know that you had a great time with us and we hope you and your family come back soon to enjoy you with us.

We will be waiting for you and your family with open arms, ready for another great stay in Lanzarote.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

We arranged a large family holiday (parents & 3 adult children and their families) so chose this all-inclusive resort. Within hours of arrival we nearly turned around and went home. Many of our party have stayed in all inclusive resorts in the past and were keen to point out to the others that this was far from typical.
The hotel is in two halves, with the same room numbers in each, which caused confusion at every turn (especially when requesting towels/pillows etc). They actually ran out of pillows, so some of our party had to go without.
As other reviewers have said, the whole place was full of tattooed parents letting their kids run wild. I dared to suggest a child shouldn't be poking the food in the self-service restaurant and got aggressive comments from her parents.
The rooms were clean and the grounds well maintained, but the 16 pools they advertise are actually one main "entertainment" pool, which was filthy, an "adults only" pool, which was closed all week, 6 paddling pools (2 of which were under repair) and 8 small pools in the apartment areas.
There is an "Entertainment Dome" where the staff squeak and shout into microphones or try to sing and a single "Tavern" which is the only place to go in the evenings. We found the second dome at the end of our week. It was much more pleasant as it was all in Spanish.
In terms of refreshments, there were 2 pool bars, one shut at 5 and the other at 6pm on the dot (queue or no queue) and were the only places you could get a drink. After this, it was the tavern - a hotel of this size meant people walked a considerable distance for any refreshment.
There are two self service restaurants where the food was quite good (and varied) and the staff mostly pleasant, but pursuading them to allow us to sit together was quite a challenge. Other than that there is a pizza and a tapas restaurant. Only one booking is permitted per room per week, so we thought it might be special. The pizza restaurant wasn't too bad, but the tapas only had 2 waiters, so the service was appalling.
We had reason to need a doctor while we were there, and there is one on site. The reception staff neglected to inform us that this was a private doctor who charged 200 euros for a misdiagnosis. (Luckily we saw our own doctor on our return and got the correct treatment).
All in all, if you want a pleasant atmosphere, with available refreshments, go anywhere else than here!

Room Tip: Go to another hotel
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Eleanor F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Tropic... T, Gerente at THB Tropical Island, responded to this reviewResponded 22 August 2014

Dear Eleanor,

First of all I want to thank the dedicated time to give us your comments about your visit. Your comments are the basis for our improvement and offer us the possibility to make the stay of our guests ever more enjoyable. We are very sorry that your stay was not as pleasant as expected.

We take note of your comments and we will try to solve them improving our services, we would like to give you some explanations of your remarks.

• The THB Tropical Island is divided in two sites, they are identified one as Tropical and the other as Island. So that, one room is named as T123 and the other as I123, to identify them easily.

• There are 16 pools, all of them are opened, except a pool, in which we are changing all the furniture, to improve the service to our guests.

• We have at least 2 service centers opened from 07:45 to 24:00 and from 18 to 20 there are 5 service centers opened. Regarding to the domes, at the arrival of the hotel, we provide to our guests all the information about the facilities, timetables and a map where you can easily identify all. In case you need any help, our reception is working 24 hours to help you.

• About the doctor, the hotel provides a private doctor anytime the guests needs, but also, always informs to the guests that at Playa Blanca there is a health center where anyone can go anytime and it is covert by European insurance card.

It would be a pleasure for me to welcome you again to our hotel and show you that we work every day to improve our services and we take into account feedback from our guests. Please if you would think about coming to Lanzarote do not hesitate to contact me directly to offer our services and to apologize.

Best regards

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