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“Lovely resort - not ideal for under 3s”
Review of Lanzasur Club

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Lanzasur Club
Ranked #22 of 38 Hotels in Playa Blanca
Grays Thurrock, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Lovely resort - not ideal for under 3s”
Reviewed 12 June 2014

I stayed at this resort in May 2014 with my mum and son, aged 2. My overall view is that this resort is better suited to children over the age of 3 and is ideal for those over the age of 5.

Arrival at the resort
We flew from Gatwick and arrived at the resort at around 10pm. The reception staff provide you with a map to your bungalow however the room numbering is a little confusing and difficult to see in the dark! The paths are not very well lit.

Given our night time arrival, the onsite supermarket was closed so we asked the bar staff for some water to take to our room. They could only offer a cup of water which would have been difficult to carry along with all our luggage and a 2 year old! What they didn't tell us is that there is a vending machine near reception which sells small bottles of water. This would have been very helpful as we were without bottled water until breakfast the next morning.

Reception Area
I want to highlight this part of the resort as it became a very familiar place for us! The reception area is well equipt for pushchairs with ramps as well as steps to suit all. However, there are lots of steps and my son LOVES to run up and down them! Trying to stop him was impossible and I think he preferred the steps to the pool! The flooring is all marble (not great if they fall over) and there is a fish pond feature in the middle. It looks lovely but the wall around the pond isn't very high so my son could easily have fallen in. Not very child friendly in my opinion. The evening entertainment is right next to reception so it was difficult to keep him away from these darn steps!

Bungalows
I cannot fault the bungalows which are very modern, clean and well equiped. They have a fridge, microwave, small hob, kettle, crockery and cutlery. They even provide a tea towel. You will need to provide your own washing up liquid and sponge though if you plan to eat or drink anything from your room. Towels and toilet roll are also provided. The rooms are 'cleaned' every other day expect Sundays and towels are changed three times in a week. I say 'cleaned' because they just sweep the floors, replenish the toilet roll, replace the towels and empty the bins. They do not use any cleaning products.

Poolside Park
There is a tiny park by the side of the pools which has definitely seen better days! It is absolutely not suitable for under 3s. There is a slide (very high), two swings (for older children), a rocker (pointless) and a little wooden den. I have posted photos of these as I think the whole thing needs to be pulled down and replaced.

Pools
There is a small baby pool and two large pools which vary in depth. We found them to be very cold in May so didn't swim in them. My 2 year old would not go in either because it was far too cold for him. Otherwise the pools are very clean. Beach towels are not provided though you may be able to hire them.

Aqualava
The Splashworld park is great and is very convenient being onsite. The water was very cold which again might be due to the time of year. The baby pool is lovely however there is a large feature in the middle with slides which were too big for a 2 year old and probably a 3 year old too. There is a large Octopus at the top which collects a big bucket full of water and then tips over to create a waterfall. A lovely feature but not good for the little ones. Even I wouldn't want to be underneath it when it tips over! My son wouldn't go in the pool because of this as well as the temperature. There are two other slides for the younger children, however adults are not allowed to go down them with their children so again my son couldn't go on them as he was too little to go down them on his own. The other slides, wave pool and lazy river are for the older children and are restricted by height. It is also worth noting that you have to pay for the drinks and refreshments here.

Kids Club
The kids club is for aged 3 and over however under 3s can go along with an adult supervising them. There is a little gated garden though not much in it and a room where they can get creative. There is also a small softplay area. What I will note here is that adults cannot get in to the softplay area to reach their little ones should they become stuck - luckily my son didn't but you do feel a little worried about this. Secondly, there are older children of 7 or 8 in there so you do need to keep an eye on the little ones. My son was caught in the face by a foot and the older children kept blocking the slide. For the over 3s there is face painting, drawing, colouring, t-shirt printing to name some of the activiites. The kids club is located right next to Aqualava.

Beaches
In our welcome meeting we were told about the beach that is a 5 mins walk away. Make sure you get directions as it isn't obvious unless you are following others! The route here is pushchair friendly and quite a pleasant walk as it's either flat or down hill. BUT when you come back you have a big hill to climb which is very hard work with a pushchair, toddler, beach bag and changing bag - not at all practical.

This beach does not have sun loungers or parasols HOWEVER if you walk further along, maybe another 10 mins you will find a second beach that does! We were not told about this one for some reason... The beaches are white sand and very clean. There are no public toilets along the beachfront so you will have to go in to one of restaurants if you need one.

Main Shopping Area
The route to the main shopping area is not sign posted so again you need to ask for directions. You go in the same direction as the beach but it is much further. I am not certain how long it takes but I would say at least 45 minutes. If you keep walking along the beachfront you will eventually come to a small road with a zebra crossing. There are no signposts but if you have a pushchair be sure to cross the road and walk left and then across the gravel car park (not across the one directly in front of you) to get to the other side otherwise you will have a lot of steps to climb! The gravel car park isn't great for puschairs either!

Catering
There is a wide selection of food available so there really is something for everyone. Some of it was a bit tasteless but on the whole very good. There is a little children's room with its own children's buffet which is quite nice and there is a tv screen in there if they want to watch it whilst eating. A couple of points to make here; the plates and bowls are located at different ends of the restaurant and not all drinks machines are turned on depending on the time of day. This means you have to walk all the way across the restaurant for things - not easy when you are carrying a toddler! It would make alot more sense to have all drinks machines on at each meal time and have crockery and cuttlery avaialble at both ends of the restaurant - qutie simple really!

Onsite Supermarket
This is really convenient, especially if you need to buy milk for your toddler! They also sell breakfast items, ice-creams, other sweet snacks, toiletries, souveniers and lots of inflatable toys for the pool. It is open until 9pm too which is great.

I hope this information is helpful and insightful.

  • Stayed May 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
4 Thank Littlemisslucky N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaxia L, RECEPTION TEAM at Lanzasur Club, responded to this review, 12 June 2014
Dear customer, thank you very much your comments and look forward to seeing you soon.
Thank you very much.
Report response as inappropriate
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English first
High Wycombe, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 June 2014

My husband and I stayed at the Lanzasur Club with our 2 young boys for a week in May on an All Inclusive package and were disappointed with the Hotel and the First Choice Reps. We have been on other First Choice Holiday Villages and Splash worlds and this package was poor in comparison. The Bungalow rooms were small, bedroom and bathroom were an ok size but the front room/boys bedroom was tiny, with a kitchenette.. and a coffee table too large for the room. We had to pay extra for Air Con(not advised before hand) 40 Euro for the week plus 20 Euro deposit for the air con remote control…and as well as a deposit for the pool towels(which is not a problem as you get the deposit back, 10 Euro per towel) you have to pay 2.5 Euro per towel for the laundry! Food variety was good, but it was always so bland and cold. At meals times the restaurant was like cattle being fed… infact the 2 meals we did enjoy the most were off site at external restaurants. Hotel staff were pleasant enough, the First Choice Reps were pretty much never there and very unhelpful when I raised a few concerns. Aqua park is ok , but not very large (compared to other aqua parks). Water was cold but swimming experience made colder by the wind (which I hear is normal for this island ?) . room service was poor, towels replaced once during our stay .. they were stained.. rooms were not ‘made’ every day and I am not convinced they were cleaned all the days they were supposed to have been. On the plus side, the island terrain is amazing, the Discover Fire Mountain trip is good but it’s a lots of looking out of the coach window. Flamingo bay is a 5 min walk away, yellow sandy beach with a couple of bars and restaurants.. Playa Blanca is about a 20/25 min walk away .. we managed it easily with a 7 and a 4 year old.. plenty of shops, bars and restaurants there, nice atmosphere too.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ellisbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaxia L, reception team at Lanzasur Club, responded to this review, 11 June 2014
Dear customer, we are very sorry not to have exceeded their expectations.
Thank you very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 June 2014

Stayed in May for 11 nights , we were a group of 16 aged from 2 to 40 ... We all had a fantastic holiday . Ignore those bad reviews. It's a 3 star hotel at a very reasonable price!
Nice 35 min transfer,
Bungalows good , makes a lovely change from 3 storey hotels , stayed in 1000 rooms , between reception and water park so nice and near to everything, not noisy at all the water park does not open till 10 and I'd like to think your up and about by then anyway.. No road noise , water park to reception 5mins . We had a 5yr old and 2 yr old next door to us and we hardly knew they were there , infact I think we heard them twice! Of course the walls are thin , what do people expect? Rooms bit on the small side shame there is a kitchen in the way as do not understand why you would use this at an all inclusive? It would of made more room for an extra bed if it was ripped out? But let's face it you only sleep there so you don't need excess room .... That said sofa converts to two singles I would say suitable up to 12 , air con in all rooms but you have to pay for it to be switched on, (unless your clued up with fuses etc .... ) beds are made daily , and bins emptied. The towels only changed twice per week, and like others have said that's it... Bit disappointing but it certainly does not ruin your stay .
Pools are lovely although a wee bit chilly when you first get it... Plenty of sun beds , never had a problem , even in May half term.... And guess what this is THE first hotel I have stayed in in the last 8 years where people don't bagsy sun beds at the crack of dawn... Amazing! Pool area does not get cleaned to a very high standard ... Often sticky tables from spilt drinks day before. No music around the pool .... Very odd indeed.... Bars are self serve so no queuing ... Restaurants pretty standard, yes sometimes if you grab a vacant table to staff have not yet had chance to re lay... But again not a problem as it's self serve anyway... Food excellent , full english daily all the usual chips , pizza pasta , fab salad bar , kids food area , unlimited ice creams at both lunch and dinner , even had a weekly pix n mix night ... Never seen so many sweets , kids loved it , a really good choice for all 3 meals always plenty no queues ...I fail to understand why people complain about food , just very picky I guess but why go away in first place?
Water park great , very quite , always chairs available, you are able to get drinks all day and food at lunchtime , many others have said food better at water park , this wasn't the case for us... Found food to be cold bit stale.. Water park clean and tidy , plenty of life guards and good all round fun although a bit windy !!
Entertainment ... Mmmm bit rubbish but for us that's same old same old really , kids liked mini disco and watched the shows , but this could be better ....
Kids club very good, enjoyed by all
Beach only a 10 min stroll away and really really lovely , there are shops and restaurants there , no sun beds but not a problem .
Very good, well stocked fairly priced shop ...
Ok games room
Town about a 15/20 min stroll along a lovely flat path , no need to take taxis we walked it just fine many a time.....
We did trips to the market, volcano which we booked by the beach both very good ! and pirates ship booked through first choice....this was a bit of a let down and if you have ever done a fab pirates ship before in Turkey or Tunisia don't bother with this one!!
There is a shower room available to use for late flights home.
First choice reps there on a daily basis very helpful, splash host Cheryl does an amazing job with the kids ... She works really hard and is the life and soul of the hotel!!! A credit to first choice ...
All in all a very good holiday , I would def recommend hotel to families with young children under 14. But if your fussy and usually find yourself moaning about stuff wherever you go , then stay at home! People who moan about this hotel must be very dull and boring with no sense of adventure or get their stars muddled up when booking , remember it's a 3 star .. Your on holiday why ruin it for yourself by being picky ?
Didn't see one single cockroach ... But leaving your window open at night does attract the Mosquitos !!
Negatives :pool area needs cleaning down every night!!!!!
Amimation team work hard but are a bit flat at show time!
Music around the pool would be great !
Brooms should be in every room , if the maids are not going to clean floors... I'd be happy to do it myself?
Hotel should offer towel with free changes , if it's an issue then they should limit towel bar opening time, having to pay 2.5 euros per towel per change is ridiculous ....

Things to be wary of ... The WIND .... Man it's a bit choppy some days ... Beware you do burn through cloud and cos if the wind you don't notice , there were a lots of badly burnt kids and adults!
Trips , take a look outside of the hotel .... First choice are not ripping you off , they are offering select trips with a gauntee but you can get some cheaper deals, check it out before you book.
Sorry I have gone on somewhat just trying to be as honest for you guys as possible .. Feel free to ask any questions x

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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
25 Thank superhales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaxia L, RECEPTION TEAM at Lanzasur Club, responded to this review, 8 June 2014
Dear customer, has cheered us your comments and we are quite pleased that your holiday with us have been pretty good.
We hope to see you soon.
THANKS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 June 2014

We spent one week at the resort from May 29th-June 5th, the flight, transfers (aprox 30 mins) and check in were all good. When we arrived at the resort we were really quite impressed... The first thing you see is the splash park and it looked amazing, the reception area and entrance to the hotel were really impressive too, it's set in a good location too and you could walk to playa Blanca in 20 minutes which is lovely. We were in bungalow 119 which was near to the pools and also the gate to the beach, i actually dont think it matters where you are as they are all close by. The bungalow style room wasn't massive but it was fine for four of us and there is no air con but we didnt need it anyway and you could rent fans if you wanted too, for what we paid couldn't complain. The pool area, shop, games room and splash park were all good - the splash park was definitely a highlight and had something for all ages. By far the best part of the holiday was how well the children were catered for - the animation team worked so hard entertaining the children and both kids clubs were a hit with the children. The only slight downside to the holiday were certain areas were just not big enough for the amount of guests - the restaurant in particular being to small but the food was good, especially the pancakes in the morning. The resort really needs more bar staff in the evenings too and again the area where the evening entertainment is held is abit to small. Even with the little problems with certain things, this was still a brilliant family holiday and we really enjoyed our stay, Lanzarote is really beautiful and i would definitely go back. The thompson/first choice reps were also brilliant and there was someone there everyday if you needed them.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Danielle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaxia L, RECEPCION TEAM at Lanzasur Club, responded to this review, 8 June 2014
Dear customer, thank you very much for your comments and expect us to think about next vacation.
Report response as inappropriate
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 June 2014 via mobile

We stayed at the lanzasur 5th to 12th may. This was our first package holiday with our 2 and 4 year old. We wanted a bargain break in the sun without the hassle of self catering and this holiday "fit the bill" exactly. After a 4 hour flight we waited half an hour for transfer to hotel which then took around 40 mins. Reception, bar and restaurant a little dated but always clean.

Our bungalow was basic but had everything we needed. Towels/ bedding changed once during our week stay. Floor was never swept or mopped- not great with two young children especially after a trip to the beach but a dustpan and brush was supplied!

I have to say that I really enjoyed the food. Different theme every night eg Italian night- different pasta and pizzas made in large pizza ovens, canary night with paella, Mexican night with fajitas etc. generally ate lunch at waterpark. Good selection of fresh salads, grilled meat along with usuals like hot dog and burgers- all tasty!!!!

Waterpark great for kids (and slide obsessed husband). Spotlessly clean with strict lifeguards.

Wasn't too keen on main pool area at hotel though. Kids pool cloudy so didn't let mine in- think it needs to be drained, cleaned and refilled. As a consequence spent our time at waterpark or beach.

Walked to town one day along coast line- took around half an hour and was a nice trip out.

We did a trip up the volcanoes one morning through first choice- I really enjoyed it and found the landscape fascinating but kids fell asleep half way through. Think it would be more interesting for older kids/adults!!

The beach is a 5 min walk from hotel (tip get code from staff for back gate- gets you to beach much quicker). It is lovely, clean and perfect for the little ones. No public toilets though. Ate at main restaurant on beach one night- food was no where near as good as the hotel and was quite expensive.

We didn't put the kids in kids club. We did however use soft play area during kids club times (10.30- 12.30, 3-5pm). Soft play area closed outside these times. Was a little concerned by the fact parents could come and go from the kids club with little attention being paid by only one or two staff supervising a number of children. my view, they need more staff and a stricter policy on adults being allowed to come and go...

The kids club staff did however seem enthusiastic and did dancing every night on stage in bar area which my kids enjoyed watching.

We never bothered with evening entertainment following kids disco/show so can't comment on that but did go to bar at around 11.30 to check info board and it was dead- no wild party animals to be seen!

Only other thing I would say is that it was windy most days we were there, you really do need a cardigan or jacket on an evening.

All in all would I go again- probably not but only because I like travelling to different places. Would I recommend it to a friend as a bargain holiday in the sun, definitely.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tanbar240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaxia L, recepcion team at Lanzasur Club, responded to this review, 7 June 2014
Dear customer, thank you very much for your comment and hope to see you back with us.
A greeting.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 June 2014

Just returned from a 14 night stay at lanzaur club with my 2 boys 11 and 5 years and my husband. I am not one to complain so I will start with the good points the splash resort that is attached to the hotel was fantastic very clean and the kids loved the water slides and the lazy river great fun for all the family. The staff there are fantastic and are very helpful and nothing was to much trouble for the restaurant staff. The food there was excellent and we ate lunch there most days .There are plenty of life guards around and they keep a close watch for everyone's safety whilst having fun, brilliant. The main hotel was ok, all the rooms are bungalows and the walls are very thin so if you don't mind being woken up by children you will be ok .The towels were changed regularly but the maids do not mop the floors and my sons socks were black. we complained to the hotel towards the end of our holiday and they were mopped for the last two days the bath was also cleaned after complaining to the hotel at the end of our holiday as it was black. my son had a accident in his bed and I stripped the sheets when I returned the maid had left the cotton mattress protector on, this was wet then remade the bed. I had to strip the bed and wash and dry the sheet myself we also had a few cockroaches in our room . The dining felt more like a cafeteria than a restaurant the food was good although the nice deserts were not replenished unless you asked. We have stayed in many 3 and 4 star hotels but never had to set our own table for dinner although the staff are friendly and helpful the management would not last five minutes in any good restaurant.
The evening entertainment was poor and is run by the entertainment staff who are friendly and good with the kids but felt more like Butlins. The acts they did have "birds of pray" lasted 10 mins then its a photo opportunity for 10 euros. Once 10.15pm -10.30pm came the lights came on and by then, every one seemed to have gone. We noticed that they did try by leaving music on and disco lights but no disco for kids or adults did not seem to have any life or soul to it. We have stayed in loads of First Choice hotels and never experienced entertainment this poor . If you are here for two weeks the acts repeat them selves weekly rather than fortnightly, we became bored and took a taxi into the town where there are plenty of bars. Flamingo beach is nearby this is a very nice beach bar overlooking the beach and sea are very enjoyable and they do really nice ice cream at a reasonable price. One thing I would say is bring a jumper or cardigan for the evening as it becomes very cold and windy it is also very windy during the day strong enough to move sun chairs at the splash resort also hang onto your lunch while eating or it will be blown away.
We have stayed in many all inclusive hotels and one thing I would say is that we have never had to pay 1 euro for a slush, kids love slushes, ourselves and many other family's were spending a fortune on them especially if you have a few kids.
The kids club is run by the hotel entertainment staff they were friendly but my children have attended many first choice kids clubs that seemed to have more for them to do . No chocolate party's, water fights for kids or make your own cocktails for kids which first choice kids clubs have. A real shame as my kids love them. All in all we had a reasonable holiday but not the best the hotel and First Choice could do better.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Helen_Chris2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaxia L, recepcion team at Lanzasur Club, responded to this review, 5 June 2014
Dear customer, we very much regret not having met your expectations and we are sorry.
Try to improve.
Thank you very much for your comment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 4 June 2014

We went to Lanzarote as a surprise holiday for my Mums 60th birthday. We where a mixed party my Mum and Step Dad, brother, sister in law nephew (10) and niece (2).
The resort was fantastic and catered for all of our needs. The bungalows where clean tidy and perfectly formed. The food was never ending a good range and had something for everyone. The pool was great and the water park was an added Brucey bonus for the kids. What really made the holiday was the fantastic team of thompsons reps and entertainers. The team where dedicated and determined to make everyone have a great time.
The evening entertainment was a little ropey at times but the kids loved it!
Would def return for another trip.
Thanks guys
The Binch and Bradbury family x

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaxia L, recepcion team at Lanzasur Club, responded to this review, 6 June 2014
Dear customer, thanks for your feedback as it helps us a lot to improve.
Thank you very much and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lanzasur Club

Property: Lanzasur Club
Address: Urb Montana Roja s/n, 35570 Playa Blanca, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Playa Blanca
#12 On the Beach Hotel in Playa Blanca
#19 Family Hotel in Playa Blanca
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Lanzasur Club 3*
Number of rooms: 226
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Also Known As:
Lanzasur Club Hotel Playa Blanca
Lanzasur Hotel Playa Blanca
Lanzasur Club Lanzarote/Playa Blanca

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