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“Great for families - not quite so for adult couples”

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TUI Family Life Flamingo Beach Resort
Ranked #20 of 37 Hotels in Playa Blanca
Reviewed 12 January 2014

We were there 19-26 Dec. During the trawl through the wesites trying to locate somewhere to stay for Christmas, part of our search criteria had been for a quiet(ish) couples/adult hotel; however, knowing no better, we were directed at the Flamingo Beach and settled for that. As hotels go it probably could not really be faulted; our gripe is more with the misdirection towards a VERY family/kids orientated resort. We just wanted somewhere quiet and grown up to sit of an evening but that was never possible. Even the supposed 'adults only' restauarant was full of running and noisy children most evenings. (I should say here that we are parents ourselves, its just that our kids have grown up! I guess that parents of younger children might be reading this and thinking along the lines of 'miserable old gits'! Indeed, when our kids were young we probably would have felt the same; nevertheless, I would also guess that the older readers of this would understand exactly where we am coming from.!.)

On the plus side, it is the only resort along the whole promenade area which leads directly on to an excellent and safe man-made beach. This made for some super snorkelling and sea-swimming which would not have been possible off the dangerous, volcanic rocks either side of the beach. Also, we elected for a superior room and were rewarded for our choice. We had a very quiet balcony with lovely SW views over the sea. Unexpected bonus: BBC1, BBC2, ITV and Channel 4 on the telly which was nice for Christmas TV ( we pretty much had no choice of an evening but to sit in the relative peace of the apartment).

Overall, not a bad experience. We would not rule out going back to this particular hotel but never again at Christmas (there was no Christmas!) nor at any other time when the kids are on hols!

Room Tip: for peace and relative quiet, elect for a superior room on the C or D terraces if possible
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  • Stayed: December 2013, travelled as a couple
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3  Thank kp56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 January 2014

We travelled with our two kids, 10 & 6 yrs, to Flamingo Beach on Boxing day 2013. The weather was fab. Having been the same time last year (we stayed at H10 Rubicon Palace in 2012), the weather was much improved, although a day of rain on Sat. We went for 10 days this time.
First impressions on the hotel were not as good as the H10 previously but then the price reflects this. The reception once through the door is clean and tidy and the staff helpful. The whole place is renamed "Blue Village" for the winter season as its catered for the Scandinavians but this did not pose a problem. The room was right next door to reception, 50B, which was handy for the pool and the restuarants/bars. This is a very large resort and there are rooms which are a good 5-10 mins walk away. The room itself was clean, although a little dark as we were on the ground floor. The decor was tired, but the two flat screen TV's were a godsend for the kids when they wanted a little relief from the pool. The only problem we had during our stay was the aircon. We had to pay for the individual remote control and then had the engineer out twice in the first day to try and get it working, we saw them later that day up on the roof of our apartment fixing the main box on the roof. The water is solar panel heated so don't expect a hot shower the minute you get up, its best to run it first to heat it up.
Turning to the resort itself, its all a bit close! that is the best way to describe it! the pool, restuarant, coffee shop, bars and reception are on top of each other. The resort was not full but there were plenty of people around at all times! Sun beds were taken by 8.30-9am and its a good job my husband is not one for breakfast so he was able to go down to the pool early. We didn't use the kids club as mine were happy with hours in the pool, but the english mini disco on the Monday was great fun. The H10 Rubicon had a mini disco every night. The entertainment was OK, the "around the world show" was particularly good in the Moon Show Bar.
The restaurant probably needs a review on its own as this is the main cause for concern during our stay. Its more like a canteen! there are kids wandering around all over, food spilt on the floor, not enough seating, and stroppy holidaymakers giving the kids dirty looks! my view is if you don't like kids then go to a couples resort! There was plenty of food to chose from but most in sauces so not a lot if you are a plain eater. The kids managed ok, but there were occasions when I had to stop my son eating certain things as they weren't cooked properly - Pork, Chicken and Meatballs. My husband attended the live cooking bar on the first few nights, but each time ended up going back 2/3 times to get his food properly cooked, or in the end gave up. On more occasion he asked for very well done steak (just to be sure it came out at least medium) and it was not even rare but RAW! the pork steaks were doubled up and not cooked in the middle. In the Green & Grill bar the pork bellie's were raw in the middle, when my husband asked the chef what they were, he shrugged!! Unbelievable. ALSO - beware the alcohol measures! There are no measures!!
Overall, the holiday was pleasant. The weather great, the kids had fun and we managed with the food. The location was perfect as we could walk into Playa Blanca shops and back. There is a great Irish Pub called the Irish Anvil, the food is fab, cheap and massive portions and the atmosphere really good (especially during a football match). The beach itself is great, just 2 mins walk down the slope from our apartment. The shops are friendly and the sand/sea were great.
If we could have picked up The H10 Rubicon and moved it to the Flamingo Beach location then it would have been perfect. Off somewhere else next year but I'm sure we'll return to the Flamingo Beach at some point in the future.

  • Stayed: December 2013, travelled with family
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2  Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2014

We have holidayed with our two children 11 and 8 years since they were 12 weeks old and have enjoyed many a holiday abroad, the Canaries being our particular favourite as the weather has been kind all year round, including Christmas 2012 and our most recent holiday this Christmas 2013. We arrived at the Flamingo resort and was welcomed and sorted quickly and so our holiday was to begin...We have always chosen all inclusive as it helps to cater for the children through the day; drinks, ice creams, snacks and then main meals and in the evening drinks whilst enjoying the entertainment. Our room/s (my mom came too) were on the second floor, so a small trip from the reception, up a ramped area and one small flight of steps and we had arrived at 'our home' for the week which consisted of a balcony with a beautiful view of the sea, into the living area with kitchenette and then into the bathroom with shower in bath and a double bedroom...x2 single beds as per all holidays we have taken!
It turned out to be the best hotel in my opinion that we have been too so far...
The selection of all meals was exceptional; fresh omelettes for breakfast, pancakes, fruit, yoghurts and even smoked salmon. Two choices for lunch, back to the restaurant where you can have fresh chicken etc cooked in front of you and meats carved at your request or 'The Green Grill' a less formal setting where you can sit outside if you wish; burgers, wow they were real beef burgers and cooked to order, salads, pasta, bread and cakes etc and then the evening was the restaurant again with even more tempting choices and of course all meals offered drinks; juices, wines, beer etc. For adults only (16yrs+) there is another restaurant, which we did visit one night whilst the girls enjoyed a 'pyjama party' with the first choice team. The restaurant was very nice, calm and had the same quality of food that we had experienced throughout. My husband couldn't resist a 'rare' steak on most evenings! At evening time you also have the opportunity to visit once on your holiday; The Green Grill- offering steaks, salmon, sausage, chicken and ribs. The Tavern a beautiful Tapas bar overlooking the beach- set menu, but a great variety of tapas to share...and even more of it if you let them know your favourite! We never saw food or plates being taken out of restaurants which left the poolside clean and clear. Wow have I only talked about the food!! Well the pool is well maintained and the life guards make sure that there is 'nothing' left under beds; cups, ice cream tubs, they help with sunbeds and high five all children. The restaurant staff are very friendly and interact with the children and are always polite and quick to clear/set a table. First choice offer a great timetable for the children and my two girls wish they had gone from the beginning of our hols and not left it til near the end. The entertainment is good and the staff work very hard on the evening shows, there is also a sports bar with play area, children have to leave this bar by 9pm. There are a couple of pools, obviously the main pool being the most popular, the baby pool was well occupied and was warm too. Then there's the resort; one minute you are by the pool and then within 2 minutes you are on the beach, surrounded by rocks to create a beautiful cove, a few shops and restaurants to choose from also and to the left 20 minutes later along the prom you are at the harbour (Maybe a boat trip to Fuerteventura?) and then into Playa Blanca. One day we ventured on a walk to the right of the hotel, again a great paved prom that took up to a lighthouse, we passed hotels, a few coffee shops and restaurants too.
A great holiday all round, we will remember next time though that the hotel celebrated Christmas Day on Christmas Eve. Can't wait to return, a really great family resort!

Room Tip: It seemed to me that all rooms look towards the pool or sea. We stayed in 65A, just above the enter...
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  • Stayed: December 2013, travelled with family
    • Value
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    • Cleanliness
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2  Thank Michelle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJonayAfonso, General Manager at TUI Family Life Flamingo Beach Resort, responded to this reviewResponded 14 January 2014

Thank you for your email. Thank you very much for your nice and friendly review. I am very happy that you enjoyed your stay with us. Hope to see you soon.
Regards
Jonay Afonso
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014

First of all, sorry for such a mahooooosive review! Haha. I just wanted to make sure I try and cover everything, hopefully it will help you to make a decision as to whether this hotel is for you?

We arrived at Flamingo Beach on 3/10/13 for a weeks stay and were promptly checked in by very friendly helpful staff. We opted to get a key to enable us to use the safe and got a remote control for the air conditioning which was well worth the small extra amount as it is still very hot at this time of year. I had emailed the hotel previously with my booking number and preference of room and I was very pleased to find that we had been given exactly what we asked for, a first floor appt next to the quiet pool, room 15A.

First impressions were great & although we arrived late - approximately 9.45-10pm, we were told we would be offered a cold buffet in the downstairs restaurant. Very pleased as we were quite hungry after a long day travelling.

There are three pools..... 1) Main pool which is great if you want to be involved with poolside activities and be in the thick of it all. We have never been to a holiday village before and were very worried that it may be over run with people/kids and be a bit like Butlins, but it was far from that. (Maybe due to hotel being well under its full capacity.) The activities were varied and just a small example of what what was on offer were - Water Walkers, pool rounders, aqua fit and a poolside quiz. There were many other activities for the kids to get involved with away from the poolside such as The high rope course, archery, football and also a kind of basketball game on a trampoline (my 10 year old loved this!) On top of all this are the kids club sessions too which my son didn't feel the need to use as he was so busy with other things around the pool side, but we were told by other kids/families that they were great. The reps deserve a big mention and had us all entertained from just after breakfast until the late hours. A huge thank you to Beth and Frank who were utterly fantastic and hilarious! Cant describe how much these guys made us laugh and kept us entertained all week! Also Tom & Jamie along with all the others who's names I'm afraid I don't remember. 2) There is a lane pool just at the side of the Green and Grill restaurant which was very quiet and it seemed to be just couples using this area unless the kids club occasionally used it for activites. 3) The quiet pool - this was the furthest away from the main pool/reception & although it was quieter than the main pool, it was still fairly busy for its size and was used by a lot of families with kids. There was a good sized sunbathing area here and another pool side bar with a seating area.

The restaurants at the hotel are great. The main downstairs restaurant offered a huge choice of lovely food from breakfast to dinner. There was also a quiet/chill zone in this restaurant which would maybe suit couples without children. Our favourite restaurant for location was The tavern by the sea...what a stunning little spot, right on the sea front. This restaurant did not feel as though it was part of the hotel and you get the feeling that you are "eating out". As all of the restaurants in the hotel are spread around the hotel complex and have different food choices in each, we really felt that we were getting a good variety of food and never once felt the need to venture away from the hotel for meals (even though this was our plan before arriving).

We opted for a 1 bed standard room which had a sofa bed in the lounge and had a large bathroom. It was more than adequate and exceptionally clean. There was a larger than average fridge in the kitchen area with a larger than average freezer compartment, 2 hobs to cook on and a sink & cutlery etc. Didn't expect cooking facilities as this hotel is all inclusive, but it is a good "extra" if you did need to use the hob to cook on, maybe for heating water for babies bottles or heating baby food etc? I see that the hotel is due to be upgraded for May 2014 so it would be interesting to see what they do with a hotel that we were already very happy with.

The hotel is located right on the sea front which has its own little beach area where you can hire sun beds and paddle and swim in the beautiful calm water. I would say that Playa Blanca town is a 10-15 minute stroll along the sea front and has a great range of restaurants along the sea front with many shops set back on the street that runs behind. I think we paid €2.40 for a taxi from the hotel to Playa Blanca so very cheap if you should choose not to walk. The Marina Rubicon is also just further along from Playa Blanca, this is a little more upmarket & has a small shopping centre and some nice bars and restaurants, again overlooking the sea. A little tip, maybe take something to feed the feed the huge fish that swim in the harbour here, we were throwing over bits of bread and there was a bit of a feeding frenzie going on. Really quite interesting to see, especially for the kids.

The evening entertainment was varied in The Blue Moon bar, and they tried to cater for all ages throughout the evening. Again, the reps did a fantastic job of entertaining us and the majority of people seemed to genuinely enjoy the shows and on a few occasions people were on their feet dancing and singing along. To let you into a little secret, our favourite part was the Bingo, a bit cheesy I know, but who doesn't love the chance of winning lots of Euros?

Overall we were very pleased with the hotel, sure it's certainly not five star luxury but we knew this when we booked and the hotel still exceeded our expectations. Credit to whoever runs this hotel and we really appreciated the friendliness of all the staff from the fun, cheerful lifeguards to the restaurant staff, chefs, cleaners and receptionists. They were all especially good with the children too, making a real effort. The cleanliness of the hotel and grounds was very good too. I hand on heart, really can't find one tiny thing to complain about or suggest that they improve on. We aren't a family to kick up a fuss and complain about unless really necessar anyway, but I think if you take a little time to do the right research before you book it can really help you find what you are looking for and it certainly worked in our case.

I'm sure most of you already know that this holiday is run as a holiday village from the start of May until the end of October and during this period it is run by a large team of English reps. It may be worth mentioning though that as we were there, the Nordic rep team had all just arrived a few days previously and as of the end of October, I believe that the English reps hand over to them and head back to the UK. So I guess all the entertainment and kids clubs etc will be fully run by the Nordic guys.

Already looking at prices and dates on the internet to rebook for next year and we would certainly recommend the hotel to family and friends. If anybody that is reading this and wondering "should I?" Then the answer is "YES!"

  • Stayed: October 2013
    • Value
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8  Thank clr1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJonayAfonso, General Manager at TUI Family Life Flamingo Beach Resort, responded to this reviewResponded 14 January 2014

Thank you for your email. Thank you very much for your nice and friendly review. I am very happy that you enjoyed your stay with us. Hope to see you soon.
Regards
Jonay Afonso
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

The hotel was ok. We were told that a one bedroomed apartment would be fine for two kids and two adults. It really wasn't, it was tiny, so we upgraded to a two bed apartment which was much more like it.
The decor and kitchen area is very outdated and needs upgrading. It is clean and tidy though.
The kids reps through Thomsons were excellent, we went at New Year and they were brilliant, although didn't work every day.
The resort is a stone's throw from a lovely beach, which is safe for children.
As we were away in December we expected the pool to be heated, it wasn't and the kids emerged shivering with blue lips! The sea was warmer so we spent most days there.
The staff were great and the food was fantastic. We ate in both themed restaurants and thoroughly enjoyed the food.
The all inclusive drinks were of a very mixed quality - the gin was undrinkable as were the cocktails, but the wine and beer were ok.
We had a very relaxing holiday let down only by a freezing pool, dodgy spirits and very average accommodation.
Playa Blanca is very nice though and we'd go back to the resort and stay in a better hotel.

Room Tip: A family of four really need a two bed apartment or a supreme one bed as the one bed standard apartm...
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  • Stayed: December 2013, travelled with family
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1  Thank ScarlettOHara13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

stayed there from 19th dec 2014 for 10 days
poor poor accommodation
Nordic hotel not English {Swedish people are nice but it isn't English ]as advertised.
we have stayed at 4 holiday villages from Egypt to turkey and Tenerife this was without doubt the worst.
The rep even admitted it was a four star hotel because of the amenities but with 2 star accommodation.
Saying that the zip wire was never used in our 10 days there is 1 tennis court come football pitch [on a main road with holes in the fence and no security?]
The food was very poor and then was just repeated every day [we ate out 6 times recommend the irish anvil beautiful food]
The beach is supposed to be private but every hotel nearby uses it as its the only one?
There is no security in or around this hotel with easy access from the beach and surrounding areas.
The pools are freezing cold and are tiny and no where near big enough for the amount of people here.
The rooms are squalid and feel like something from the 80s.
Wifi is chargeable at around 4 euros per day per appliance yet the Chinese restaurant and tapas bars 100 yards away are free?
Entertainment is terrible and is repeated every 7 days [only 2 acts booked in 10 days and they were poor also.
Please don't waste your money going here
Were married aged 45 with two children 10 and 12 years old
We stayed in apartment 62A [Thompson can work out who we are from this so can the hotel but I bet they don't as its all true]

Room Tip: get another hotel H20 looked okay next door
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  • Stayed: December 2013, travelled with family
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2  Thank lorraine b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014 via mobile

We stayed at the hotel 23-30th December our first ever family holiday. We wanted to make it special for our little girl as it was Christmas. We were due to go to Egypt but changed it because of all the issues in Egypt. When we arrived at reception we were told we were in bungalow 63. We were given a map of the resort and how to find the bungalow. On arrival me and my husband were disgusted at the standard, it was definitely not 4*. I immediately went back to the reception and found the first choice rep. I was informed by her that the 4* is for the resorts activities not the accommodation this is actually 2keys she showed me the small print in the brochure. At no time had this been made aware to us. She talked to reception about us moving rooms. She came back and explained we couldn't move until the morning. I took photos of all the issues to bring back to the UK. We stayed there for the night. The bungalow door didn't lock from the inside so we had to put a chair and table in front of the door. The next morning we went to repection to be told they were busy and all rooms were of the same standard and no superior rooms available. We decided to stay where we were as we didn't want to spoil it for our little girl, she was happy we just carried on. The room had chipped paint everywhere the bathroom was disgusting and the beds were uncomfortable. Our little girl had to sleep in our room because of the door situation, this wasn't ideal. No air conditioning just a ceiling fan. Not enough hot water for 3 showers. On a plus aide the resort is kept well, food ok in el chef. The green and grill restaurant is nice and food is good we ate there twice. On our return to the UK I have put in a complaint with first choice with photos to back up my complaint. I am aware that the hotel is being refurbished for may 2014. Our next holiday will be very well researched.

Stayed: December 2013, travelled with family
5  Thank Danielle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JJonayAfonso, General Manager at TUI Family Life Flamingo Beach Resort, responded to this reviewResponded 14 January 2014

The date on you visited the resort we had a high occupancy, but we are not proof that you to request a change of room, all our bungalows are air conditioned and specifically in which you stay checked it works perfectly for us may be that well maybe did not use the remote does happen.
sorry that your holidays were as described, but if you read reviews of various customers will see that our hotel meets the highest standards of quality and health regulations and we follow the nutrition careful to for children.

I hope that as you point value our hotel after the reform because about rooms will be live up to your expectations.

Kind Regards.
Jonay Afonso
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TUI Family Life Flamingo Beach Resort

Address: Avenida de Canarias S/N | Playa Flamingo, 30540 Playa Blanca, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Playa Blanca
#10 Family Hotel in Playa Blanca
#11 On the Beach Hotel in Playa Blanca
Price Range: £104 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TUI Family Life Flamingo Beach Resort 2.5*
Number of rooms: 300
Official Description (provided by the hotel):
Family Club Gold medal in 2007 and 2008 with Thomson.Flamingo beach just some steps away.Great offer of Restaurants, bars and entertainment.Football pitch and tennis court. ... more   less 
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Also Known As:
Flamingo Beach Hotel Playa Blanca
Hotel Flamingo Beach
Playa Flamingo Apartments
Playa Flamingo Lanzarote
TUI Family Life Flamingo Beach Resort Lanzarote/Playa Blanca

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