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“Best accomodation in Playa Blanca”
4 of 5 bubbles Review of Jardines del Sol

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Jardines del Sol
Ranked #16 of 38 Hotels in Playa Blanca
Certificate of Excellence
GreenLeadersGold level
southampton, England, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Best accomodation in Playa Blanca”
4 of 5 bubbles Reviewed 7 January 2014

I Re-iterate everything everybody else has said about these first class villas, they are the best we have ever had on Lanzarote, covering many visits. There are a couple of negatives though. You can only check in from 4.00pm and have to check out by 10.00am, this seems a bit unreasonable to me. The other problem is the location of the Complex as it is quite a long way to the Restaurants and shops of Playa Blanca. Although we found a short cut on a rough path to the centre this was unsuitable in the dark especially after a few drinks.
We did not have sea views from our villa which was not a problem, so I think it is hit and miss as to the views you get.
Overall we will return to this complex as the standard is very high.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Annie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Jardines del Sol, responded to this review, 16 January 2014
Thank you for your kind comments.
We are glad to read that you enjoyed your stay with us. Your comments on check in and check out times have been noted and this is something we can look in to.
It is great to read that you took advantage of the local area and I am sure future travelers will benefit from your comments. We hope you will consider us again in the future.
Jeanette Hansen
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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437 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (118)
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English first
Nelson, United Kingdom
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 5 January 2014

We visited this resort in 2012 as a couple and went in December as a foursome of 4 adults. This year was just as enjoyable and the staff – reception, cleaners, groundstaff, maintenance and Ruby’s Restaurant are all pleasant and helpful.

We would totally agree with TrulyDorset’s review a couple of weeks ago although, as Diamond members we do receive free wifi. However, TrulyDorset was able to book a three bedroomed villa. We went on the Diamond booking website on our return to the UK and found there were none of the larger villas available to members for most of 2014! We are now aware that we can only book these villas at short notice, if they have not been booked through other holiday agencies.

We take a free UK newspaper as part of our membership. Normally we would never think of buying a copy of what always seems to be doom and gloom and would much rather have an apartment safe at no cost. We’ve always thought that having to pay for the use of a safe is not up to Diamond’s usually high standard of provision.

None of this detracts from the comfort provided at Jardines del Sol and the resort remains one of our favourite Diamond places.

Room Tip: 'B' villas usually have afternoon sun
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NelsonSuts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Jardines del Sol, responded to this review, 13 January 2014
Thank you very much for your review, we are so pleased to read that you had an enjoyable, relaxing stay and each visit proves to as enjoyable as the previous one, we will pass your kind words to our team members, thank you. Please come back soon!

Jeanette Hansen
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarborough, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed 4 January 2014

We stayed here as a family of four, our two girls are aged ten and eight, in Nov 2013 for two weeks in a two bedroomed apartment.
I agree with all the complimentary reviews here, the resort is lovely, the rooms are well equipped and spacious.....I could go on and on....and probably would had our trip not been marred considerably by a theft from our apartment.
We were enjoying a relaxing stay and were four days away from returning to the UK refreshed and perfectly happy with our holiday, when getting ready to go out for the evening we started to notice several of our belongings were missing.
When we returned to our room initially, around 3pm, after the house keeping had been in, to be honest I was a bit perplexed as a lot of our things had been moved to really random places. I mean, I know the cleaners move things to clean around them but never before have I had a cleaner move things to a different room, or shove your belongings to the back of the wardrobe or stuff things in drawers that were on top! It was like someone had really been rooting through our things, but apart from being confused and taking ages to find our stuff, we kind of laughed it off. But then we started to notice things were missing. My daughter couldn't find her earphones, my husband couldn't find his either and his pen knife was missing, then as I was putting my make up on I went to get the glue for my false lashes, of which I had taken three pots with me, and they were ALL gone!! These lashes and glue were both in my bedside table in the drawer and there is no way they had been mislaid. HOW RANDOM though, we were just so amazed that such stupid little things had gone and there wasn't really any point in reporting it but it was horrible knowing someone had been going through our things and stealing from us. But then I saw that my gold and diamond necklace was missing, I was absolutely gutted, partly because I knew now we were going to have to report the theft and spend our last few days trying to sort it out, but also because of the value of the necklace which was a present from my husband.
I won't go through everything that happened as it would take up about two pages but initially after we reported it to Juan on reception we were left waiting ages to then be told the manager was off and wouldn't be in till Monday, it was Saturday evening.
We were then made to feel like criminals ourselves as we were told there was no way it could have been the cleaner as she had been with them for ten years!! SO WHAT!!! No one else had been in our apartment and we sure as hell weren't lying so she HAD to have taken the things, I was even more certain because of what she had done moving things around to confuse us and also in the drawer with the necklace that she took was another necklace which was bigger and worth more money! Also if it was an opportunist thief who had somehow magically got into the gated resort and through our locked doors or windows, there was my daughters Ipad, and camera left in full view on her bed which were left untouched!
I have never been made to feel so guilty in all my life. This has never happened to us before and we were devastated, our girls were also very upset and didn't quite understand what was going on.
When we eventually got to see the resort manager, Jeanette, on the Monday she really wasn't much help at all, reiterating that the cleaner had been with them a long time and nothing like this had ever happened before....well guess what...it was all new to us too, and we'd paid a lot of money for our only annual holiday!
I must say though, Maria on reception was wonderful, after initially having her doubts like Juan and Jeanette, after visiting us in our apartment and actually listening to us she was very understanding and couldn't have been more helpful, not that she had much sway in the situation but did all she could. She was the one to accompany us to the police station to be our translator and was lovely the whole time, she most definitely is a great asset to the resort.
After returning home and getting in contact with Diamond Resorts head office regarding the theft they assumed no responsibility for it and offered nothing in relation to any compensation for our unfortunate situation, not even an apology! So all in all yes the resort is lovely but just hope you're not unfortunate enough to have your belongings stolen because you will be made to feel like the one in the wrong!! Rubbish customer service.

Stayed November 2013, travelled with family
Helpful?
47 Thank Ninashuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Jardines del Sol, responded to this review, 22 January 2014
It was with mixed feelings that we read your comments and although we were glad that you were satisfied with the standard of your accommodation, we regret that you were disappointed with how the alleged security breach in your apartment was handled.
As you know we have liaised directly on this matter and we were making attempts to discuss this with yourselves and were advised that it was not necessary. We would like to reiterate our apologies with regards to this incident and although we appreciate that this may not be of much relevance to you, we have never had such a complaint regarding the team member in question and they indeed have been with us for many years. Nevertheless, if and when such a situation is reported to us we always recommend that guests file a police report which we would help them with.
We are very sorry for any disappointment you may have experienced. We wish you all the best on your future travels.

Jeanette Hansen
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shaftesbury, United Kingdom
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 22 December 2013

Just returned from a week's stay and found everything to be marvellous. We travelled with our friends so there were two couples staying in a three bedroom, three bathroom villa and we all enjoyed our stay very much. The villa was spotless and modern, with a large kitchen and dining area, large lounge with doors opening onto a very large terrace with table and chairs. There were also four sun beds with comfy cushions and two parasols so perfect if you wanted to be private and not sit around one of the three pools. There were always plenty of sun beds there too but as it was quite windy we never ventured into the pools. We ate breakfast most mornings at the onsite restaurant/bar, Ruby's, as well as dinner on two nights, which was excellent.The staff there were very friendly and helpful, as in fact were all the other staff we met. The weather had been terrible right up until the day we arrived but while we were there, the sun shone practically every day although it was still very windy. We went most nights to Playa Blanca as there was a very good selection of restaurants there. We ate either Spanish, Mexican or Chinese and all were very good with lots of free after dinner drinks handed out! We did walk there twice but it was quite a long walk, along a main road, taking about 25 minutes so we used the taxis which were readily available. Fare was around 3 Euros so pretty reasonable.A little negative thought is that while one of the bedrooms was huge and ensuite with a wet room, the other two were comparitively much smaller although still perfectly adequate. It would be great if the owners realised that sometimes it is two couples staying rather than a family so two large ensuite bedrooms might be a good idea. Another little negative is the lack of free wifi in the villas but I had read the owner's explanation of the charge so perhaps that it something they are considering changing in the future. However, I would definitely recommend a stay here and hope to return.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LostinDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Jardines del Sol, responded to this review, 23 December 2013
Thank you for your lovely comments.
It is great to read that your apartment was spacious and cleaned to a high standard. We have taken on board your comments with regards to the bedroom sizes so we can consider this in the future and would like to thank you for bringing this to our attention.
Thank you for your kind comments with regards to the onsite restaurant, we have passed your comments on to the food and beverage manager who will be overjoyed with your comments. We hold all of our staff to a high service excellence so it is great when we read that our staff have delivered good service to our guests.
Further to your comments on the WIFI this is something we are currently in discussions about. We are sorry for any inconvenience this may have caused during your stay.
We hope to see you soon!

Jeanette Hansen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, United Kingdom
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 20 December 2013

We recently returned from our first visit to Jardines del Sol, and hopefully it won't be our last! The bungalows are of great size including a well equipped kitchen and great sun terrace. The second bedroom a bit on the small side for 2 adults but no other issues with the accommodation. Well maintained grounds & fantastic pool area. Staff excellent. We also can't fault the onsite restaurant - food amazing! All within a leisurely walk to the seafront (although be aware the route is not very well lit at night).

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank BabyJon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Jardines del Sol, responded to this review, 23 December 2013
We are really pleased that you had a great time at Jardines Del Sol – thank you for your review! We hope you’ll get the opportunity to come back here for another visit, and we look forward to seeing you again!

Jeanette Hansen
Resort manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandbach, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 20 December 2013

Stayed in a 2 bedroom apartment beginning of December for one week. It was perfect. The apartment was clean, spacious and well equipped. The small complex is extremely well maintained with the gardens manicured on a daily basis. Ruby's restaraunt was ideal and well priced for a big breakfast, or a light lunch and cool beer if you just wanted to idle the day away by the warm pools. Can't praise the reception staff enough for their friendly, helpful, courteous approach to all their guests. I've never been anywhere where ALL employees acknowledge the clientele with a smile and greeting.

Taxis are plentiful and cheap and located just outside the complex, I also have never had the experience of being contacted by reception before your holiday to ask if you need any assistance with transfer, we accepted the offer and efficiently the minibus picked us up on time from the airport and was half the price of online taxis. This is a nice personal touch with a friendly voice acknowledging our imminent arrival and stating they were looking forward to welcoming us-and they appeared to mean it!

Lots of nice restaurants-two favourites were the Casa Roja on the Rubicon Marina (huge Tbone steaks and tasty chateaubriand on hot slates, and a little quirky Italian called L'Artista

Overall a lovely winter warmer.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Clarks55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Jardines del Sol, responded to this review, 23 December 2013
We are delighted that our team helped to make your stay here a thoroughly enjoyable one – thank you for your review! We really hope you’ll get the opportunity to come back here for another visit, and we look forward to seeing you again!

Jeanette Hansen
Resort manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pulborough, United Kingdom
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 14 December 2013

We stayed at the apart/hotel last week. We had a two bed villa, which we shared with our friends. The master bedroom was of a good size and had decent wardrobe space and a chest of drawers. Bathroom had bath and shower. We had the second bedroom, which we found inadequate for two adults. A small wardrobe with one shelf. As we wanted a double bed they put the two singles together. This left the bedside table on one side, but my husband had to squeeze in the other side to get to bed. The bed was very comfortable. (The second bedroom was more suitable for two children or one adult). The shower room was OK. The kitchen was of a good size, but with very basic cooking utensils. The lounge diner was fine and we had a good range of british TV programmes. There is a small terrace for sunbathing and outdoor eating. The villa was serviced every other day. Kitchen bits were replenished, as were the bathrooms. We found this to be an excellent plus.
The grounds are well attended by lovely friendly staff. Reception was excellent. Helpful, friendly, professional people. It had some excellent touch screen information boards. Internet was free for 20 mins at the screen in the reception. Pool areas for children and adults, very well set out in the centre of the complex.
Ruby's restaurant was very handy and served reasonably priced, good food. The staff, as always, good.
We would stay at this complex again as, apart from the 2nd bedroom, it was an extremely enjoyable stay.
It was good to see ramped areas for wheelchairs or for those not so able to climb steps.

Room Tip: Villa 21B is well located if you like a quiet area away from the roads and the noise of the evening...
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HoneyWSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at Jardines del Sol, responded to this review, 16 December 2013
Thank you for taking the time to write this review, we are glad to read you enjoyed your stay with us.
We are happy to read the apartment was well equipped and comfortable however, We are sorry to read your comments with regards to the second bedroom and these have been passed on to senior management to be reviewed.
It’s always great to read our staff have provided excellent customer services to our guests during their stay and we are glad they provided this service to you.
We have passed your comments with regards to Ruby’s Restaurant on to the food and beverage manager who will be sure to share this with the team.
At Diamond we are committed to ensuring that all of our guests feel welcome and can make the most of the premises and the facilities.
We will look forward to seeing you again in the future.

Jeanette Hansen
Resort manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jardines del Sol

Property: Jardines del Sol
Address: Montana Roja s/n, 35570 Playa Blanca, Lanzarote, Spain
Phone Number:
Region: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Playa Blanca
#1 Family Hotel in Playa Blanca
#4 Romantic Hotel in Playa Blanca
#12 Luxury Hotel in Playa Blanca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Jardines del Sol 4*
Number of rooms: 54
Official Description (provided by the hotel):
Situated on the southern tip of Lanzarote, near the quiet town of Playa Blanca, Jardines del Sol is built in the style of a Spanish pueblo blanco or white village.Offering modern, well-equipped, detached bungalows surrounded by landscaped gardens and a beautiful pool, the beaches of Playa Blanca are a 25-minute walk away while a ferry to the island of Fuerteventura takes just 45 minutes. The sea is calm and ideal for young children, and the glistening white sands are more than inviting. ... more   less 
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Also Known As:
Jardines Del Sol Hotel Playa Blanca
Jardines Del Sol Playa Blanca
Jardines Del Sol Lanzarote/Playa Blanca

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