While the hotel itself was nice and the staff in general we're very nice and polite on checking out there had been some confusion with someone placing room service on my room I checked the invoices and the name didn't even resemble mine but the two male reception staff began ranting and shouting pointing in my face and saying they would phone the police to which I said fine and again tried to explain that the name was not mine, they said they didn't know my signature and that it was someone I knew who had tried to put room service and drinks on my room, luckily someone recognised this persons name and contacted him and it was cleared up as a mistake on his behalf, again I tried to explain that they should At least ask the name but they didn't care or even offer an apology, despite enjoying my stay I certainly will not stay in that hotel when I return
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- Also Known As:
- Gran Hotel Castelldefels
- Gran Hotel Rey Don Jaime Province Of Barcelona/Castelldefels