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“A Little Gem” 5 of 5 bubbles
Review of Silken Park Hotel San Jorge

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Silken Park Hotel San Jorge
Ranked #2 of 33 Hotels in Platja d'Aro
Certificate of Excellence
Exeter, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A Little Gem”
5 of 5 bubbles Reviewed 10 January 2014

Located between the high-rise sprawling resorts of Palamos and Platja d'Aro, this hotel is in a truly favoured location. Peaceful, with it's own private beach, the views from our sea-view room were spectacular at all times of the day, and we enjoyed just being able to wander along the coastal path direct from the hotel. Although the room was small, it was warm and comfortable. The public rooms were spacious, all with views of the sea. The hotel seemed to be efficiently run; the staff were helpful and friendly and spoke perfect English. The restaurant was also well managed and the choice of food extensive enough without having to pay extra supplements. The breakfast buffet was outstanding.

We stayed over New Year and there were more children than we had expected; there were times when the noise levels were very high and they seemed to take over the public areas. There was very little atmosphere on New Year's Eve - although the meal and champagne reception was very good, no effort had been made to decorate the dining room or the tables. Also the meal was very rushed - we had finished eating by 9.30pm!

Room Tip: Worth having a superior sea view room - views are superb and there are several added extras.
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank PamGL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenSanJorge, Quality Coord. at Silken Park Hotel San Jorge, responded to this review, 19 January 2014
We thank your visit and your kind review, we noted all your comments and next year we will try our best to make it better. Looking forward to your next visit, best regards.
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1,331 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
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English first
Auckland Region, New Zealand
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

We stayed for 4 nights in early January 2014 with our two adult daughters. We both had very comfortable rooms with balconies overlooking the sea. The location is marvelous, just up the hill from Platja d'Aro overlooking a couple of small secluded beaches. Breakfast was included and was extensive. We ate in the restaurant one night (25 Euros) and in the bar another. The lounge and bar area was welcoming and comfortable, especially with the open fire. Both meals were very good and worth the money. The service was exceptional. All the staff spoke good English and were extremely helpful. This is our second stay at a Silken park hotel (the other in Vitoria) and I would look to this chain if booking in Spain again

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Walden16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenSanJorge, Quality Coord. at Silken Park Hotel San Jorge, responded to this review, 19 January 2014
Thank you very much for choosing Silken Hoteles and for your kind review. We love our job and that allows us to serve our customers with a big smile, always trying to improve and keep offering a quality service. Best regards to the family and look forward to see you again!
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Stuttgart, Germany
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 6 January 2014

staying 6 nights between Christmas & New Year we had a `comfort´ room, with balcony & sea view, that despite being a little frayed around the edges was both cosy (thanks to radiators) and comfortable. We liked having a kettle in the room for essential bed tea (bring your own). The breakfast choices were reasonably varied, though at busy times the crockery was in short supply. We ate in the restaurant once (3 courses €24) and were satified with our meals but not bowled over. The spa was disappointing as it simply is not large enough to qualify as a wellness experience although the massage was excellent.The public rooms & areas outside are well supplied with comfy seating making the most of the views and the open fire was an additional plus in this dark season.
I think the €10 per diem charge for parking is rather cheeky as the hotel is not in the centre of a city, nor indeed the town but as it was included in our package I can´t get too indignant.
Taken all together the few niggles are completely overrided by the fabulous location- the price/value equation doesn´t often deliver such a lovely view.

Room Tip: we had 262 -2nd floor south end -the view was pretty good but the air-conditioning units were placed...
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RatleySpencecroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenSanJorge, Quality Coord. at Silken Park Hotel San Jorge, responded to this review, 19 January 2014
Thank you for your visit and your contribution. About parking we inform you that we have a free public parking right in front the hotel, for those who do not like to pay for a 24 hrs secured private parking in the resort. Looking forward to have the chance to serve you again in a future, best regards.
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france
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 31 December 2013

What a treasure this hotel is. We stayed for 6 nights over Christmas and found the staff helpful and courteous. The sea view room was lovely and adequately sized with a well stocked mini bar with room to keep our own 'fizz' cool. Wonderful buffet breakfast and the staff were on top of the game clearing tables quickly and efficiently. The buffet was always well replenished. Restaurant food was excellent as were the gala menus on Christmas Eve and Christmas Day. Compliments to the chef!! The lounge area was wonderful with an open fire creating a lovely atmosphere. My only adverse comment might be that there could have been a few more festive decorations in the dining room and lounge, but other than that we couldn't fault it. Reading the previous comment about the invasion of kids on the 29th December, I fully agree with the writer... those kids were a nightmare and spoilt the lovely atmosphere in the lounge. However, that is not the fault of the hotel but of the parents and if we had experienced another evening with them I think we would have had words.......Other than that, we had a wonderful stay.... so good we've booked again for next Christmas! Thanks Silken Park x

Room Tip: The sea view room was wonderful
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank algnval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenSanJorge, Quality Coord. at Silken Park Hotel San Jorge, responded to this review, 19 January 2014
It is such a pleasure for us to read your kind review! As you know we made all in our hands in order to offer you a relaxing and peaceful Christmas holiday, and we hope that in 2014 will be even better, do not hesitate that we will try our best to get it. See you in December!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grantham, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 28 December 2013

My thought is that this hotel obtains the 4 star rating because of it's location which is beautiful.

However without the location 2 star would be generous.

We were here to share 25th December with friends however we do not eat pork so started a diatribe with the hotel! in conclusion we did not eat there with our friends the hotel failed to communicate with us and after three weeks failed to produce a menu. Sadly when we spoke with the Manager his resolve was that he was sorry we were not satisfied however his Hotel was full.

The hotel seems to rely on being full rather than customer satisfaction our last night at the hotel resulted in a invasion of children some 10 in all running riot and the esodus of Adults hoping for solace or romance nightmare would best describe the scenario.

The interior of the hotel is finished to a mediocor standard with pictures hung incorrectly and very unpleasing to the eye.

The rooms for the most part are comfortable however some are so cramped that you are unable to open the mini bar! the design of these rooms are apppalling.

The Hotel needs to be clear where it's Customer base is and make sure it delivers the goods.

In summary location superb the staff are pleasant but vacant of any relavant information the Manager in need of serious training in customer care.

Over all opinion there are better hotels in the local with possibly Managers with more customer care experience.

To Summarise location fabulous Hotel mediocre due to very poor Manager leadership his staff far out weigh his very poor performance.

Advice there are far better hotels be more adventorous than we were.

Room Tip: Chose a better hotel
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  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Anita A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenSanJorge, Quality Coord. at Silken Park Hotel San Jorge, responded to this review, 31 December 2013
We apologize because despite all our efforts we couldn't satisfy your expectatives. Your comments will help us to improve and give a better service next time if be. Wishing you a merry Christmas and good 2014!
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Styal, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 19 December 2013

We stayed for one night in May 2013, whilst on a touring holiday. This hotel group has really good standards, and we have also stayed at their hotel in Valencia. We had a balcony with fantastic views. The rooms are a decent size, beds are comfortable and en-suite bathroom well fitted out. The linen and towels are of good quality. Breakfast buffet had loads of choice. Did not like the coffee from a machine (only a small gripe). We had dinner at the hotel, and the meal was fabulous, and reasonably priced. We talked about going back for a week, which we may well do some day. Excellent.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenSanJorge, Quality Coord. at Silken Park Hotel San Jorge, responded to this review, 21 December 2013
We highly appreciate your kind review pointing us 5 over 5, big thank you!!! Looking forward to your next visit, we hope for some days next time!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 11 December 2013

We stayed one night here because we were exploring the coast. This was a great little hotel! I would have given it 5 stars but when we checked in, we were told we had a spa credit we could use. The kicker was NO ONE answered the phone when you called to make reservations. The front desk said they would have someone contact us but that never happened. Also, the WiFi was not working. I would stay here again without a doubt.

Suggestion to the hotel, don't offer something if you can't provide it.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tiffany S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilkenSanJorge, Quality Coord. at Silken Park Hotel San Jorge, responded to this review, 14 December 2013
We appreciate your contribution and we will take the measures to improve the problem with our phone attention at spa-desk, wich it was punctual and obviously it is not our standard of attention service. We always offer the best service with the guarantee to be provided, of course, and we would like that you could have check it more than one day. Maybe next time, hoping soon, thanks again for your visit!
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Additional Information about Silken Park Hotel San Jorge

Property: Silken Park Hotel San Jorge
Address: | Avinguda Andorra, 28, 17250 Platja d'Aro, Spain
Region: Spain > Catalonia > Province of Girona > Costa Brava > Platja d'Aro
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Platja d'Aro
#2 Luxury Hotel in Platja d'Aro
#3 Romantic Hotel in Platja d'Aro
#3 Family Hotel in Platja d'Aro
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Silken Park Hotel San Jorge 4.5*
Number of rooms: 121
Official Description (provided by the hotel):
On a stunning spot in the Costa Brava, rising over two cristal-clear water coves surrounded by pine trees overlooking the blue immensity of the Mediterranean Sea, Silken Park Hotel San Jorge offers updated facilities featuring an outdoor area, swimming pool by the sea, meeting rooms, Spa, restaurants, lounge bar... The ideal place to enjoy a relaxing holiday. ... more   less 
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Also Known As:
Silken Park Platja d Aro
Silken Park Hotel San Jorge Platja D'Aro, Costa Brava, Spain

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