Booked an appartment (me, wife & two 14 year olds), upon arrival my reservation was nowhere to be found. I could prove my payments through the use of printouts, and we were assigned to an appartment ... luckely there was one free. Booked lateral sea view from the balcony, what I got was street view, on level 1, nothing more. Entered the appartment, it was nothing like the pictures as shown on the hotel's website. Maybe the pictures were taken 20 years ago? Feel free to compare my pics enclosed to the ones shown on their website, go to Google and search for hotel Aromar, Platja d'Aro. "Delfin Appartments" There were clean sheets and towels, and that's all the positive I can say. Spider in the corner stayed there for 6 days, dust clod above my head (ceiling) in the bedroom stayed there for 6 days, microwave was dirty, oven was dirty, freezer was not clean/defrosted, walls were dirty, windows were dirty, etc. But staff cleaned the room every day!? What did they clean??? The website mentiones fresh towels & sheets every 3rd day ... we received clean towels every day, except for the 5th day ... no towels at all anymore! AC unit did a good job, nice &cool however no climate control ... whether you set the AC to 20°C or to 30°C, made no difference ... meaning that temp during the day was OK, during the night it was freezing. Our room was next to the hotel kitchen! Noisy : plates, cups, etc banging all morning during breakfast hours. Next, the food : why they got their 4th star for the food, God knows. Nothing special, every day similar to identical buffet. Sometimes the hot food was cold, and the cold food was hot. Drinks needed to be paid separately at time of check-out. Dinner : all tables were assigned, which was great. Breakfast : no management what so ever, sit down where there is room ... as a result, noisy & all tables (cloth) were dirty, not inviting to have breakfast. Terrace : drinks were very reasonably priced compared to the home country however ... when there was live music the minimum consumption was 3.50€ each. Meaning that a glass of water 10 minutes prior to the live music was sold against 1.80€ , during the "show" the price suddenly increased to 3.50€ ! Even for the attendants, having a room or appartment at the hotel. When you took a seat on the terrace next to the hotel, you could still see and hear the singing (she was trying her best), and the cost of a normal drink remained unchanged. The secured parking against 10€ per 24 hours ... pls check the pictures! They should have paid me 10€ a day to park my car there ... and to make matters worse, the parking lot was closed between midnight and 5AM ... no security, no access to our car. And for that we needed to pay! as the title reveals : once, but never again. The only good thing worth mentioning is their location ... 5 meters to cross a boulevard and you are on the beach. To make a long story short ... I could tell you more, but I believe it's clear that this hotel has had its glory days. Maybe nobody bothers anymore because of economical recession, that hit Spain bad? I could understand, but why take more money in a hidden sneeky way, and not use it to revive the hotel?
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- Also Known As:
- Hotel Aromar Platja D'Aro, Costa Brava, Spain