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“customer service”
Review of FrontAir Congress

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FrontAir Congress
Reviewed 14 July 2014

This hotel is deteriorating rapidly I have stayed several times in the last 4 years. Their customer service is appalling. I arrived on a late flight. I was desperate for some food and a coffee. although the papoerwork in the room said the cafeteria was open until 0100 am I arrived at midnight to be told very rudly it was closed. They then said speak to reception which I did only to be brushed and tod to get a packet of crisps from a vending machine. There was NO room service. This is a hotel which servies the airport and many air crews. I will not be staying there again if I can help it.

  • Stayed: July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank fruitbat1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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257 - 263 of 1,230 reviews

Reviewed 12 July 2014

A "business" style hotel convenient to the Barcelona airport. Clean, comfortable, all mod cons and reasonably priced but a little nondescript. It's located in a shopping mall with lots of free parking and even a MacDonald's.
The real plus is a free airport shuttle and free downtown shuttle... sometimes a small charge for downtown depending on how the hotel is booked. The city shuttle is only in the evening and book early. The last return from the city is busy. I've found it possible to drive to the hotel with a rental car, drop off passengers, drop off the rental at the airport and shuttle back to the hotel and then downtown in time for tapas! Good for a one night or perhaps two.

  • Stayed: June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Goldenski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014 via mobile

Value for money - yes! But be aware that using the pool will cost a lot extra.

Rooms were clean and beds were comfy. Breakfast buffet with many different choices.

Gym was ok (free of charge) but quite run down.

Hotel is located next to a big supermarket and several other stores.

Stayed: July 2014
Thank raggis_73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

This hotel is about 15 min from the airport and has a shuttle bus and those are its only real pros. It was a bit difficult to find even with a GPS as we accessed it from the rear and the Comforama sign of the furniture store next door is far more visible. Checking in was a very slow process. We were fortunate to arrive five minutes before a shuttle-load from the airport or it would have been dreadfully slow. I recommend paying at check in as checking out seemed equally painful. The elevator requires a code. This was also tedious and frustrating because whenever it was punched in a robotic voice would say in Spanish "erroneo" and we ended up going up and down a few times while the elevator was called to other floors. We finally got the timing right...wait for the button indicating the floor you chose to go out before punching the code. The room was adequate but the wifi promised nonexistent. We would go elsewhere next time.

Stayed: July 2014, travelled as a couple
Thank Funfetoile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

If you need just to stop for 1 night near the Barcelona airport, it will be a good choice. There are free transfers between hotel and airport, but don't take care about schedule if you arrive in the evening - they can come earlier or later. But to go to the airport in the morning you'd better book your transfer at reception. There is no mini-bar in the room, just in corridor you can find vending machine. Room was clean and spacious. Although it wasn't 4-stars hotel, just 3.

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BouH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014 via mobile

The hotel is excellent for one night before connection flight or another similar porpoises. We arrived at noon and waiter something like 20 min for the shuttle (the station was out in the sun). But al other shuttle's were fine. We took the shuttle to Barcelona city and back (15 min drive) and back to the airport at the morning and it was fine. You have to book it in advance at the reception. We also came back for another night al late night and we call the hotel and the shuttle was waiting out by the time we got out the terminal. Room was ok and breakfasts ws simple but fine (8 euro was little expensive) there is also some resturant near the hotel. Good reception service. It a good for one night. Other hotels near the airport are more expensive or less quality

Stayed: July 2014, travelled as a couple
Thank buiumb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

Arrived at 1am having pre booked only to be told no rooms/ booking mix up /no apology or explanation from the useless staff.on duty we were eventually Moved to another hotel and next morning promised transfer bus to airport did not arrive therefore had to get another taxi.
Hotel from hell do not touch!!

Stayed: June 2014, travelled as a couple
2  Thank Bramble M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about FrontAir Congress

Address: C/ Alberedes 16, 08830 Sant Boi de Llobregat, Spain
Region: Spain > Catalonia > Province of Barcelona > Sant Boi de Llobregat
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Sant Boi de Llobregat
Price Range: £52 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — FrontAir Congress 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Frontair Congress Hotel Sant Boi De Llobregat
FrontAir Congress Province Of Barcelona/Sant Boi De Llobregat

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