I had the bad fortune of staying at this terrible hotel 10 days ago.
The moment I presented myself at the reception, Maria, who is a complete apology of a receptionist, started shouting at me. Even though check in is at 2 pm and I arrived at 3 pm, she screams at me 'but you're supposed to be here only after 5 pm!!!' Then she arrogantly takes my passport from me and takes a full 30 minutes to give me my room key.
The room is not bad, but for a hotel claiming to be 3 star I expect at least a basic minibar. The room size is okay.
However, practically nothing at this pathetic hotel works. 2 days in a row the towels in my room weren't replaced in spite of leaving them on the shower floor. (There is an environment card in the bathroom that says 'leave towels in the shower and they will be replaced')
The free wifi in my room doesn't work! The brilliant response from Maria - 'Apple iPhones are designed poorly. The wifi works fine on other phones'
On the 3rd day, my business associate had no power in his room(#362). When we went to the reception we had to unfortunately deal with Maria again. After making us wait 45 minutes, she asks 'do you still need a replacement room?'
Of course we do! There's no power in the room.
At this time I saw her scream and be very arrogant to other guests as well. There was a sports team checking in (KTS, I think). She shouted at them too.
This woman is a complete disgrace to hospitality. In India, she wouldn't even be employed as a fuel pump attendant.
I still do not know why she repeatedly shouts at guests.
The breakfast was average. Surprisingly they do not serve Cortado, which is a very typical and very simple coffee.
Two of out of three days I didn't get the wake up call I asked for.
Do NOT stay here even if the room is free.
I'm a travel professional and I routinely travel across the globe. I've seen outstanding hotels and really bad hotels. This has got to be the worst hotel I've ever stayed in.
If TripAdvisor let me, I'd give them minus 1 out of 5.
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- Also Known As:
- Frontair Congress Hotel Sant Boi De Llobregat
- FrontAir Congress Province Of Barcelona/Sant Boi De Llobregat