Sorry for the long review - there's so much to say about this place!!!
The reason I've given this a 2 rating is because on arrival (28/7/14) we double checked that we had a wheelchair accessible room and were assured that we did. We had also called the hotel in February before booking to check that they could accommodate our needs and were told that they could.
We got up to our rooms (quite a trek for someone with knee problems having to push a wheelchair and carry luggage!) to find that the shower and toilet were not accessible so my 15 year old daughter who is the wheelchair user could not go to the toilet without crawling on the floor as her wheelchair could not pass a wall and she could not use the shower at all because she cannot stand and I can't lift here. We immediately went down to request a room change and were told nothing could be done before morning.
At 9am my mum went down with my other daughter and reminded them that the room needed changing and were told it would be done at 11am and were to come back for the keys. When they went down at 11 no-one knew anything about it so it hadn't been organised. Eventually it was sorted out but it was a lot of hassle changing rooms despite not having totally unpacked we did still have to repack some things. Also, on the negatives, we booked the hotel transport to take us to the airport for our return flight (5/8/14) and were told it would be at 7.45pm. It's a good thing we were ready and had checked out AND that my mum thought to check when she saw a minibus pull up at 7.20pm as this was the bus we needed and we would have missed our flight had she not noticed and enquired about it. Staff were pleasant at all times but not always knowledgeable and considering it was an airport hotel, the standard of English was quite poor.
The gym facilities were absolutely atrocious, they shouldn't even advertise there is a gym! At first glance it looked good but most of the equipment was not working properly. The rower had a piece of the foot plate missing so we had to strap my daughter's foot to it with string (my daughter cannot walk so it's important for her to get exercise. The recumbent bike had a strap missing so she could not use it. The only things she could really do in there without any major problems was the seated rower and the boxing bag although no gloves were provided. The treadmills needed replacing as only one of the two worked and it didn't work well in terms of being able to program it and it had buttons that were worn away. I did manage to use it on manual though and the fans on them are a great feature but could be stronger. Since I'm not used to treadmills with fans it wasn't a problem! Judging by the emptiness of the gym I guess not many people use it...
We could not get English channels so the TV in our room was not used. The TV in my mum's room had settings we could adjust to hear audio in English which was a bit unfair as she's an early to bed early to rise person and we're late to bed late to rise people!! The food was not great so we ate out every day. Usually in one of the two Chinese buffets which are far superior to UK Chinese buffets with fresh crab, clams, salmon and other seafood and vegetables cooked to order.
Wi-fi was quite slow and often cut out but it was free and as I'd put a hold on all of my work I only needed to use Whatapp so it allowed me to do what I needed to, although I could not connect at all the first day. To get wi-fi in the reception area you need to ask them for a code, this wi-fi works much better.
The roll in shower in the room we were eventually transferred to was hard to use without wetting up the whole bathroom floor and the layout had not been thought through properly as there was nowhere to hang towels except for the rails by the toilet. There wasn't even anywhere to hang shower scrunchies/flannels etc. and I absolutely hate bathrooms with clear doors, my kids do not want to see me or my mother on the toilet!!!
Cups of coffee are tiny for 2 euros 15 cents and I had to get 2 each day but then, cups of coffee in Spain seem to be very small everywhere and there was no coffee shop in sight - oh I missed my Caffe Nero ;o)
On the positives, it was a nice, aesthetically pleasing and fairly clean hotel (the cleaners left dirty cups and saucers in our rooms totally ignoring them, did not clean the mirrors and under the beds was very dusty!). The safe was a nice good size and the only problem we had with it was that the batteries needed changing once. Bathroom supplies were replaced regularly and razors were replaced every day, needlessly mind you!!
The lifts were working at all times and had good information on a screen regarding facilities.
I booked spa treatments for myself and my 2 daughters in the Wellness Centre, although English was extremely poor here and my daughter and I ended up with each other's facials. Despite this, I had a great body exfoliation and a nice facial as well as a hydro bath massage - basically a whirlpool and there were really good facilities there with access for 12 euros per day.
What I did like was that you could get a hotel bus into town for 2 euros each although that went up to 3 before the end of our trip but still, it was good value for a drop off and pick up.
To be honest, I wouldn't stay in this hotel again and would choose one nearer the town as there's not much to do in the evenings. Shopping was good and we got some great bargains in the adjoining shopping centre but there was no fridge, kettle or other drink making facilities in the room which was a great disappointment as I really want a coffee when I wake up and the whole debacle on our arrival really put a downer on the beginning of our holiday. Not that this is unusual, but it would be nice to go away to somewhere that says they can accommodate our needs and actually find that they can! If there hadn't been a mix up with the rooms I'd have given them a 3.
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- Also Known As:
- Frontair Congress Hotel Sant Boi De Llobregat
- FrontAir Congress Province Of Barcelona/Sant Boi De Llobregat