Room very dated but at least clean. The noisy mini bar fridge in our room was the least of our worries...
The shocker was at breakfast!
- A few slices of ham, and cheese.
- A few small chunks of watermelon.
- A few dried up pieces of tortilla.
- White sliced bread.
That was the extent of what was on offer to the waiting guests at 9am that morning...
I waited in DISBELIEF, willing them to fill the empty space on their large breakfast tables... No, this was actually it!
One guest complained, the waiters instead brought out extra cups... ...a little later a plate of ham and cheese and some extra pieces dried up tortilla appeared...
I witnessed one guest taking photos at the spectacle!
Their advertised breakfast was displayed in the lobby and lift, a bowl of cereal/porridge/yoghurt, fresh juice... the reality was far far from what was advertised!
At check out that same morning I complained to the staff member but their response was a feeble, quietly mumbled sorry. I expressed how unhappy I was to be paying for the breakfast; in silence, the staff member proceeded to print and hand over the invoice. This is not customer service!
We felt truly ripped off and unheard by the indifferent and poor response of the staff there.
We will not be recommending this place.More