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“Misleading”
3 of 5 bubbles Review of Hotel Brughof

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Hotel Brughof
Ranked #4 of 5 Hotels in Kerkrade
Fairfax, Virginia
Level Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Misleading”
3 of 5 bubbles Reviewed 19 February 2009

Online, the hotel is called Castle Erenstein, but the castle is in reality across the street. Ok, no biggie...but it wasn't all we anticipated it to be. We booked on expedia, and called ahead one day, and they didn't have our reservation. So that took a while to sort out. When we checked in, we were given a gross, dirty room that smelled like smoke and wh*rish perfume and there was a big reddish brown smear on the curtain (blood, lipstick, feces?) I was ready to go home, but my husband went and got us another room that turned out to be better.
The restaurant accross the way where the castle actually is situated is fantastic, but staying at the hotel is not necessary. It is really nothing special, and there was nothing remarkable about the rooms.
We both really enjoyed breakfast though- it was a huge spread and a lot of really good dutch food.
In summary, skip the hotel, go to the restaurant and stay somewhere else.

  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mack09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Düsseldorf
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 30 September 2008

I booked online the Culinair @ Erenstain package plus few extras like the VIP treatment, flowers and the beauty treatment, for which I paid nearly 500 eur.

What was my expectation?
In the normal experience the flowers should have been expecting us in the room. After this we were supposed to take a relaxing bath with the oils before the dinner in the Kasteel Erenstein.

What really happened:
There were no flowers, no VIP package, no bath oils., but there were two huge dead mosquitoes in the room. Insects are OK; however, dead insects on the floor mean that the room was not cleaned properly.

After I made a claim I was told that the flowers will be late and that someone will come to the room to bring the oils and the flowers when they arrive. After one hour waiting I called the reception again only to discover that they run out of oils and that they will bring them tomorrow.
What is the point of having the oils the next day? Take a relaxing bath home?

The dinner at Erenstein was very good and the room was decent. However, if I wanted only a room and a nice dinner I could have gone anywhere. It seems that apart from the facilities, the hotel staff is not able to provide the level of service that is promised.

Further more the hotel staff did not coordinate with the restaurant as well as with the beauty saloon. The restaurant staff had no idea that we had a package dinner and the beauty saloon expected two people. Only before the checkout we discovered that there is no one taking my wife to the beauty saloon, but that she has to go there alone.

The most interesting thing of all is that the hotel does not have any Book of Complaints. I wrote an e-mail to the hotel manager and the owner but there was no response.

If you are looking for more than just an overnight stay with dinner try at another place.

  • Liked — food
  • Disliked — Service overall
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ognen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kerkrade hotels

Belgium
Level Contributor
74 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 bubbles Reviewed 16 February 2008

I’m quite surprised of the very negative remark of NY Traveller. Of course it is dated 2005 that is already 3 years from now and things can change.
The hotel is situated in a green area (park) and belongs to Castel Erenstein, situated a few 100 meters further. There is a main road of course, but is certainly not a hectic place or at a busy intersection. In fact it is situated at a few hundred meters from it and higher located as the area is slightly hilly (this area is exceptional in Holland).
The hotel is located in a former farm build in 1713, completely restored and transformed in a hotel.
Staff at reception and in the breakfast restaurant was absolutely friendly and polite.
In the middle there is a square inner yard where the breakfast restaurant is build in contemporary style. Even in wintertime it has charm but in summer when flowers and plants are there, it should be really nice.
The room I stayed in was on the ground floor, was rather large in size, very nice. It was a non-smoking room (I always ask this). Further it is clean, has television, fridge and normal facilities. The bathroom was small but with nice white tiles on the wall, comfortable bath with shower and was provided with all amenities.
I’m used to give the positive and negative conclusions in my comments, but this time I can’t give any negative one!
Conclusion: if you stay in the Maastricht area (and you are with a car) it is certainly a place to be. Of course it is not a “resort” to stay during a week, but this place is not such a purpose.
The town of Kerkrade is perhaps not the most typical one. Not really a “historical” centre as some other have.
But if I have to be again in the area, I will certainly stay again in the Brughotel.

  • Liked — nice place, friendly staff, area
  • Disliked — in fact nothing!
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jpver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 23 November 2005

After viewing the fabulous website for this hotel, we thought we were in for a special experience in the countryside of Limburg province last September. Instead we found less than friendly service, a smoky room, Scottish-themed carpeting and upholstery with English hunting prints. Hardly a charming Dutch country inn.

Also, the hotel was located by a busy intersection. I would definately not recommend this inn - it was very pricy and not worth the cost.

Helpful?
4 Thank NewYear'sTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Brughof

Property: Hotel Brughof
Address: Oud Erensteinerweg 6, 6468 PC Kerkrade, The Netherlands
Region: The Netherlands > Limburg Province > Kerkrade
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service
Hotel Style:
Ranked #4 of 5 Hotels in Kerkrade
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Brughof 4*
Number of rooms: 44
Reservation Options:
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Also Known As:
Brughof Hotel Kerkrade
Hotel Brughof Kerkrade, Limburg, The Netherlands

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