Stayed in the room for two night first of all they did not offer to carry my luggage to the room or showed me the room while is it like 3 stairs down and then up again took me 10 min to find and ask other staff on the way no one came to the idea to show it. We were here for a wedding but a lot of people marry here, so they probably forget that they are a hotel as well. They simply can not handle both during busy weekends. i asked at 11 am to make up room while at the door was a sign to clean an 5 pm i came back to see the room guy for 1min busy to clean it, I told him leave it come back and then he tells me then your room does not get cleaned today because i am leaving. Think personal is very rude if you ask for something and totally not flexible, since a long time did not enjoy the atmosphere in a hotel because of the staff. They must be overworked or underpaid. Further room was ok quiet noisy during the evening you hear other guest making noise nothing they do about it. Location is nice in the Forrest and terrace very nice as well. At the check out told my complaints funny enough nothing they did about it and even the putted two days breakfast on it while we did not have it, they just tried it to see if i would pay.
- Official Description (provided by the hotel):
- Our hotel and conference retreat offers 75 luxury hotel rooms, the Michelin-starred restaurant De Vrienden van Jacob, a modern Brasserie & Loungebar DenK and a variety of classic style rooms. Our modern banquet rooms can be used for venues for meetings, conferences, dinners and receptions. ... more less
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- Also Known As:
- Landgoed Duin & Kruidberg Hotel Santpoort
- Landgoed Duin And Kruidberg
- Landgoed Duin & Kruidberg Santpoort-Noord, The Netherlands - North Holland