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“Bad service and nothing special”

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Landgoed Duin & Kruidberg
Ranked #1 of 3 Hotels in Santpoort-Noord
Certificate of Excellence
Reviewed 17 June 2014

Stayed in the room for two night first of all they did not offer to carry my luggage to the room or showed me the room while is it like 3 stairs down and then up again took me 10 min to find and ask other staff on the way no one came to the idea to show it. We were here for a wedding but a lot of people marry here, so they probably forget that they are a hotel as well. They simply can not handle both during busy weekends. i asked at 11 am to make up room while at the door was a sign to clean an 5 pm i came back to see the room guy for 1min busy to clean it, I told him leave it come back and then he tells me then your room does not get cleaned today because i am leaving. Think personal is very rude if you ask for something and totally not flexible, since a long time did not enjoy the atmosphere in a hotel because of the staff. They must be overworked or underpaid. Further room was ok quiet noisy during the evening you hear other guest making noise nothing they do about it. Location is nice in the Forrest and terrace very nice as well. At the check out told my complaints funny enough nothing they did about it and even the putted two days breakfast on it while we did not have it, they just tried it to see if i would pay.

Room Tip: Probably new rooms quiet rooms ask it
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  • Stayed: June 2014, travelled as a couple
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1  Thank Jeffrey78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evelien H, Public Relations Manager at Landgoed Duin & Kruidberg, responded to this reviewResponded 23 July 2014

Dear Jeffrey, Thank you very much for writing this review about your stay at our Estate. We apologise profusely for the points mentioned. Could you please send me your contact details, so we can contact you in person? My e-mail address is evelien.hendrikse@duin-kruidberg.nl Thank you in advance and have a wonderful day. Kind regards, Evelien Hendrikse

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119 - 125 of 647 reviews

Reviewed 12 June 2014

The hotel was a bit of a warren due to it being old however it can only be highly recommended.the room was very clean and comfortable,we stayed two nights and dined both evenings...the food was excellent as was breakfast.
The location is peaceful with the opportunity for lovely walks in the woods and to the sea.This was a great location to visit Keukenhof for the day.

  • Stayed: April 2014, travelled as a couple
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Thank Mississippigroovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2014

The main building is situated in a stunning old country house, but the 'newly' built annex rooms are in a 'hill' with no direct daylight and a closed patio, that will provide the only light. Upon arrival to our room we were seriously considering going to another hotel in the area, We arrived here after an 8 hour drive, exhausted and to find that we had to carry our own luguage up and down 3 sets of stairs. No one (including staff we passed) helped us and my wife couldn't carry too heavy as she has back problems, so I had to carry all our lugguage alone, to a room in what can only be described as the basement.

The room was tiny and seemed a bit un-cared for and didn't even had a bath, which we were dieing for after a long drive. To make matters worse, there were 2 beds and as a newly married couple we don't want to spend our nights in separate beds. So we made our way back to reception, where we were told that no other rooms were available. We were about to leave when the Duty Manager came to see us. He showed us the only other available room, which was a bit bigger and looked better. Here there were 2 beds as well, but these were not on wheels and they could put them together.

Other members in our group (we had 3 rooms in total) received fresh fruits, water and pralines in their room, but the first few days we were ignored this privilege, until we complained about this.

The breakfast was amazing, it offered all kinds of delicacies, too much to handle and we stuffed ourselves every morning. We also ate in the brasserie once for dinner. We hadn't made a reservation and were told initially that there was no space for our group. The restaurant was still empty at this time, after we ensured the staff that we would be out in an hour, they were happy to serve us. We just had a burger, which was of very good taste and quality. The staff seemed a bit rushed and annoyed by us, but did their best to help us.

On 2 occassions we had drinks in the bar. The barman is very knowledgeable for his drinks and he can make you some nice cocktails. The bar itself is nicely decorated and very modern. On the second occassion there was a younger girl serving, she seemed a bit less knowledgeable and took much more time to prepare us the same order, which in the end was very nice as well.

A pity that the bar and brasserie are also located in this 'underground' bunker. You don't have natural light when you go for breakfast or dinner here.

All together we did have a nice stay in the end. The staff, depending on who you meet can be from very friendly, to just doing the basics, some not really seeming to be enjoying to be working here and this at a time when the Dutch National Football team was staying there aswell, you would think they would be a bit more motivated and happy to be working in such a place. For Dutch standards this place offers great value for money, so for this reason I would recommend this place.

Room Tip: Go for a room in the main building, with natural daylight. These rooms are also more classical and m...
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  • Stayed: May 2014, travelled with family
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Thank ddoron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014 via mobile

We stayed one week at this hotel with two little kids and other family members. Hotel and surroundings are absolutely stunning so when the weather is good it is a must to spend an afternoon at the beautiful outside lounge.
The staff was really nice, helpful and most important - flexiable!
In the first evening we ate in the chef's resturant, an experience I will describe as 'heavenly'- the chef itself is a great easy going guy who wasnt afraid from the list of stuff we dont eat, and prepared for us a dinner that will be remembered for a long time! Overall, we were positively surprised from this hotel and would recommend it to anyone travelling to this region of holland.

Stayed: June 2014, travelled with family
Thank Anat W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

We stayed here after a cold rainy bike ride. It was so nice to finally arrive and find such a warm, beautifully appointed and clean estate. Even in the rain we could see the natural beauty of the grounds. The restaurant was amazing from the first to final course with excellent service. The chocolates were such a surprise and so yummy!

  • Stayed: May 2014, travelled as a couple
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Thank YinCLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evelien H, Public Relations Manager at Landgoed Duin & Kruidberg, responded to this reviewResponded 2 June 2014

Dear madam, Thank you very much for writing this nice review about your stay. Have a wonderful week and thank you for staying with us! Kind regards, Evelien Hendrikse, Management Assistant

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Reviewed 14 May 2014

This is such a beautiful building in the middle of nature, with a superb restaurant and gorgeous halls & hallways. We came here for a family holiday with our 10-month old kid for Mother's Day, first hiking the dunes and enjoying the gorgeous grounds around the hotel, and later after the baby slept having dinner at the restaurant Vrienden van Jacob: what a great experience! Early morning we woke up to birdsong, just really made you feel you were far away from the busy cities. The only complaint I have is that we were leaving early morning and ordered room service breakfast between 07-0730, which was only delivered (after calling to ask after it) at around 0750 without any apology; starting the day with a bit of schedule stress. I do recommend this place for a great getaway, I really enjoyed sitting in the main hall and enjoying the feeling of an old country mansion.

Room Tip: We had some noise from the kitchen until a bit after midnight, as our room (110) was located directl...
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  • Stayed: May 2014, travelled with family
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Thank LassiK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evelien H, Public Relations Manager at Landgoed Duin & Kruidberg, responded to this reviewResponded 21 May 2014

Dear Lassik, Thank you very much for writing this nice review about your stay at our property.We are very sorry for the inconvenience caused regarding the delayment of the roomservice and I would like to offer you our apologies for that. We should have done that during you stay, you are absolutely right about that. Thank you once again and we hope to welcome you once more in the future, Kindest regards, Evelien Hendrikse

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Reviewed 13 May 2014

Went here with some 50 colleagues on a company event. The hotel is beautifully located within the 'Zuid Kennermerland' state park. The hotel itself consists of the old historical building and they have expanded it later with more rooms in such a way that it did not effect the historical look of the building.

I had a room in the part that was added later and due to the 'preservation' of the old 'look and feel' it can by quite a labyrinth to reach your room with stairs up and down and many turns. The room itself was modern and very clean. The bathroom was very good and the shower was even great.

The hotel also host the 'De Vrienden van Jacob' restaurant which has a Michelin star.

In summary it was a great stay at a great location so 5 out of 5 seems like a fair judgement to me.

  • Stayed: May 2014, travelled on business
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Thank Erwinsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evelien H, Public Relations Manager at Landgoed Duin & Kruidberg, responded to this reviewResponded 21 May 2014

Dear Erwin, Thank you very much for writing this great revies about your stay at our Estate. Have a wonderful day and we are looking forward welcoming you again in the future. With kind regards, Evelien Hendrikse

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Additional Information about Landgoed Duin & Kruidberg

Address: Duin en Kruidbergerweg 60, 2071 LE Santpoort-Noord, Velsen, The Netherlands
Region: The Netherlands > North Holland Province > Velsen > Santpoort-Noord
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Santpoort-Noord
Price Range: £95 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Landgoed Duin & Kruidberg 4*
Number of rooms: 75
Official Description (provided by the hotel):
Our hotel and conference retreat offers 75 luxury hotel rooms, the Michelin-starred restaurant De Vrienden van Jacob, a modern Brasserie & Loungebar DenK and a variety of classic style rooms. Our modern banquet rooms can be used for venues for meetings, conferences, dinners and receptions. ... more   less 
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Also Known As:
Landgoed Duin & Kruidberg Hotel Santpoort
Landgoed Duin And Kruidberg
Landgoed Duin & Kruidberg Santpoort-Noord, The Netherlands - North Holland

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