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“An Awful Experience”
1 of 5 bubbles Review of The Swan

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The Swan
Ranked #35 of 37 Shepton Mallet B&B and Inns
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“An Awful Experience”
Reviewed 29 August 2012

We booked a 2 night stay at The Swan for a wedding we were attending a few miles away. The website looked ok and the price was reasonable - £45 per night inc breaffast.
We arrived and instantly got the feeling that the room was unclean - a bit rough around the edges with ripped wallpaper and grotty carpet. To add to it we were horrified to discover urine stains on the sheets which is simply unacceptable! The basic housekeeping hadn't been tended to and we couldn't stay there. To make it worse the manager was reluctant to return our money!

Stayed August 2012, travelled as a couple
Helpful?
1 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammax22, Owner at The Swan, responded to this review, 7 May 2014
This is a single item review dating back nearly two years. Not one review before or after. I link this review to another who did complain but only after she found that she was along distance from the wedding she had come to attend. She wanted a refund on that basis but I declined and she said she would make life difficult for me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 reviews from our community

Traveller rating
    2
    3
    0
    0
    2
See reviews for
Families
0
1
1
3
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Date | Rating
  • English first
  • Any
English first
Llangefni UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 February 2012

Now why very good. The bed was comfortable, the shower was hot, the door locked securely and the TV worked fine. Guests at the Park Lane hotel enjoyed similar.
However Park Lane Hotel Guests did not have the company of the Landlord's (Ian) delightful,
Spaniels, the immediacy of service, or the finest Tha red curry I have ever tasted, as cooked by his delightful partner. Prospective visitors will have to accept it as is, but I am sure that the restoration project will not spoil your stay. The Pub has its own car park.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank iaindewit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Swan

Property: The Swan
Address: 27 Town Street, Shepton Mallet BA4 5BE, England
Region: United Kingdom > England > Somerset > Shepton Mallet
Hotel Style:
Ranked #35 of 37 B&Bs / Inns in Shepton Mallet
Price Range (Based on Average Rates): £
Number of rooms: 4
Also Known As:
The Swan Shepton Mallet, Somerset

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