We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Bannatyne Hotel - Charlton House
Ranked #1 of 2 Hotels in Shepton Mallet
Certificate of Excellence
Reviewed 16 April 2014

My husband and I stayed at this hotel as a romantic and relaxing break away - we were not disappointed!

The hotel itself is beautiful and our room, the garden lodge, was excellent. Thanks for the upgrade! It was decorated in keeping with the style of the hotel but with modern touches.

The spa, decorated with a Moroccan feel, was relaxing and had everything you could want. The outside area with the jacuzzi and heated pool were lovely in the warm weather. Our package included a massage which was really relaxing.

The evening meal was beautifully presented and a real treat to have something a bit special! Breakfast in the morning was delicious with a huge choice. Drinks and snacks in the hotel were priced as you would expect in a hotel of this standard.

I would highly recommend this hotel for a relaxing and indulgent break. We will definitely be returning!

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank LAway1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponse02, General Manager at Bannatyne Hotel - Charlton House, responded to this reviewResponded 9 May 2014

Dear LAway1,

Thank you for awarding us five stars.

I was so pleased that you enjoyed your stay with us.
I am very grateful for your feedback,thank you so much for taking the time to post
such a wonderful review,

Kind Regards,

Sakis Dinas.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,092)
Traveller rating
Traveller type
Time of year
Language

666 - 672 of 1,092 reviews

Reviewed 7 April 2014

We travelled to this hotel to celebrate our anniversary. Our room was beautiful (The Coach Room) and made up for the fact that we had to go outside to get to the spa. The facilities were very good, and created a relaxing atmosphere. The food at dinner was of very good quality, and the staff were friendly despite us turning up at 9pm. A couple of things let it down though - our toilet didn't flush properly and the shower temperature would drastically change in seconds - just the basic things you expect to work. The spa also got very busy on Sunday which spoilt the relaxing atmosphere a little bit.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sophiedior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

We have just returned from a lovely night at Charlton House on the couples' spa package for my birthday. We were upgraded to the fantastic Duncan's Den for free, which was absolutely amazing. We loved the huge flat screen and blu ray collection and the massive bath tub with twin monsoon showers for starters. Probably not to everyone's taste but was a lovely surprise - thank you. Service was exemplary throughout our stay. The spa is cosy but facilities are excellent, especially the jacuzzi outside. Really enjoyed a pre-dinner drink in the lounge with Leon, the very helpful and friendly member of staff who attended to our every need. Dinner was really tasty too, and couldn't help but add dessert to our two-course dinner (inc. in spa package) and it was worth every penny. Would definitely recommend. Thank you Charlton House team, too many good staff to name all individually.

Room Tip: Duncan's Den has the wow factor for sure, great facilities. Not in keeping with the style of the...
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hannahcf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2014 via mobile

Food was excellent and the service fantastic. Had the Adam and Eve suite over looking the beautiful garden. The most comfortable bed I've slept in. Enjoyed the spa. Service once again v good. Couldn't fault anything. Will definitely go back and will recommend to my friends and family !!

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank alli020711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014 via mobile

My partner and I stayed on a Sunday night and had a lovely time. Would highly recommend for a romantic night away. Drinks are expensive but worth the price as lovely wine .The hotel staff were lovely and friendly. Breakfast was amazing. I had eggs Benedict best I ever had! Couple small improvements could be made mostly in relation to spa staff and lack of lockers etc but nothing distracted from our break. Spa was small but really wonderful. Loved the fact that we could check out and use spa all day. Dinner was lovely and we were treated so well cannot wait to go back. Nicest hotel we have ever stayed at :)

Stayed: February 2014, travelled as a couple
2  Thank Kateoakes2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014 via mobile

A very different kind of experience altogether. Lives up to the name of being one of the most romantic hotels in UK. Good service, nice little gym, excellent breakfast facilities. Room sizes vary a little bit. Ask recommendations from the hotel staff.

Stayed: March 2014, travelled on business
5  Thank Ayan_On_Road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2014

We were extremely pleased with every aspect of the wedding we planned and chose to have at Charlton House. the planning was informal and thorough, and the day went exactly as planned. our main aim was to relax with our guests and enjoy the day and thanks to the whole team at the hotel this we achieved. the venue, rooms and facilities are excellent, the service and the food were matchless. we are most grateful to Sakis and his team for ensuring our weeding day was one to remember for all the right reasons.

Room Tip: we had the bridal suite (obviously), but Adam and Eve is very Traditional or duncan's den is ver...
See more room tips
  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RichardjWilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Shepton Mallet
5.5 mi away
Best Western Plus Swan Hotel
7 mi away
Ston Easton Park Hotel
Ston Easton Park Hotel
#1 of 1 in Ston Easton
710 reviews
7 mi away
Wookey Hole Hotel
Wookey Hole Hotel
#1 of 1 in Wookey Hole
1,096 reviews
Show Prices
Show Prices
Show Prices
5.5 mi away
Ancient Gate House Hotel
15.2 mi away
Apsley House Hotel
5.5 mi away
The White Hart Hotel
Show Prices
Show Prices
Show Prices

Been to Bannatyne Hotel - Charlton House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bannatyne Hotel - Charlton House

Address: Charlton Road, Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
Region: United Kingdom > England > Somerset > Shepton Mallet
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Shepton Mallet
Price Range: £81 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bannatyne Hotel - Charlton House 4*
Number of rooms: 28
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, Hotels.com, Ebookers and 5viajes2012 S.L. so you can book your Bannatyne Hotel - Charlton House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne Hotel - Charlton House Shepton Mallet, Somerset

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing