Stayed here for overnight in. May with friends booking a package including drinks, evening meal and spa treatments. The hotel itself is nice and the room was of a good standard and all individually decorated. The package we booked was just under £200 for the night including evening meal, breakfast and a spa. Additional spa treatments were pricey and not that great. I paid for an additional facial and I've had better. All extras were not cheap so take this into consideration. Drinks were expensive £7.50 for a gin and tonic and with the extras added up the bill was rather pricey for a night away.Upon arrival at the hotel we just wanted some drinks however had to repeatedly ask for someone to take our order and when we asked to sit outside as it was sunny, this was met with the attitude of it being a bit inconvenient. The hotel staff were ok however the spa staff were stale and grumpy when I accidentally pressed the alarm button thinking it was to start the steam, Rather than coming to tell me that what I'd done was accidentally pressed the button the staff member literally stormed in and told me off, leaving me feeling somewhat awkward and a little bit embarrassed. I guess it's not what you say but how you say it! Similarly the dinner waiting staff in the evening were unfriendly, unwilling to give an opinion on anything and gave the impression they generally didn't want to be there. Food in the restaurant for the evening meal was ok. Nothing great. Breakfast was actually fabulous, with a range of food available and very pleasant waiting staff so I'm sure this is down to individual personalities rather than a hotel approach! Probably won't stay there again as I'm sure there are other places with better experiences to offer within similar budgets. This spa was average and rather dated in the decor. A bit tacky. I think this hotel need a bit of investment. Overall the stay way hit and miss to be truthful, I think I've probably been a bit fairer in this review than I ought to have been!
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- Also Known As:
- Bannatyne`s Charlton House Hotel Shepton Mallet
- Charlton Hotel Shepton Mallet
- Bannatyne Hotel - Charlton House Shepton Mallet, Somerset